6.04 Handling Conflict Well: The Five Skills Every Leader Needs

What if getting better at conflict could make you a more effective leader, strengthen relationships and help you make better strategic decisions? Conflict is part of leadership. Different perspectives, priorities, beliefs and ways of working mean disagreement is inevitable. In fact, we’d be concerned if a senior team agreed on everything. Constructive conflict can provide the challenge we need to test our thinking, improve decisions and reach better outcomes. We talk about the important distinction between task conflict and relationship conflict, and why understanding our own relationship with disagreement matters. Our past experiences can shape how comfortable we feel with challenge, while previous leadership cultures can leave teams reluctant to speak up even when the environment has changed. We explore ideas from Smart Conflict: - a practical framework for handling difficult conversations at work more effectively, from understanding our personal conflict settings and regulating emotions to preparing properly, choosing our response and repairing relationships afterwards. Key points discussed The difference between task conflict and relationship conflict. Why healthy disagreement can be beneficial. The five Rs of conflict Why leaders need to be willing to be temporarily unpopular when making difficult decisions. Key takeaway Conflict does not have to be destructive. Handled well, it can strengthen thinking, relationships and leadership. The challenge is to understand what we bring to conflict, regulate our response, prepare well and create an environment where people can disagree safely and constructively.   More resources For more detail and a handy one-page reminder of the 5 conflict habits discussed, check out Gemma’s blog here The books we mention Smart Conflict by Alice Driscoll and Louise Van Haarst  Have a Nice Conflict by Scudder, Patterson & Mitchell Previous episodes to check out The Strategic Leader, Series 2, Episode 3: How to Overcome Conflict Avoidance in the Workplace The Strategic Leader, Series 4, Episode 10: Is It Possible to Be Too Nice at Work?