Live and Die by Your Core Values | Ep. 171 | Dr. Anushka Gaglani

Core values on a poster don't build a company. Core values you hire and fire by do. This episode is about holding a high standard while you grow, and getting people to follow you there. Greg sits down with Dr. Anushka Gaglani, co-founder and co-CEO of Areo Dental Group, a multi-location dental organization across Illinois and Indiana. They talk accountability without burnout, how Areo moved patient follow-up to a call center, the mentor and career-path structure behind their teams, and how her thinking on leadership and debt has changed as the group has scaled. They discuss: - Why Areo hires and terminates based on its core values, and what happens to the whole industry when practices lower the standard - Rolling out change one priority at a time: build the habit, hold people accountable, then move to the next thing - Moving follow-up on unscheduled treatment from the practices to a call center, and holding a 100% follow-up rate for months - The "handoff, hand up": why the follow-up call has to carry something specific from the patient's visit - Taking non-patient tasks out of the office so teams can deliver a boutique experience at group scale - A mentor for every new hire and a clear career path from assistant to patient care ambassador, and practice leader to director of operations - Moving from "tell" to "sell" to "collaborate," and why people get on board once they understand the why - How business school changed her view of debt, calculated risk, and growing fast enough to create careers, not just jobs - What the Sleuth is Going On: a puppy with a secret, smiles with character, and the case for calling it a teethbrush A candid look at what it takes to scale a dental group without losing the standard or the people. ABOUT THE GUEST Dr. Anushka Gaglani is the co-founder and co-CEO of Areo Dental Group, a multi-location dental organization serving communities across Illinois and Indiana. A dentist by training, she stepped away from clinical practice to focus on building and scaling the organization, developing leaders, and creating the systems that let teams and practices grow. She is pursuing her Executive MBA at the University of Chicago Booth School of Business and is known for LinkedIn content that makes operators stop and think. She brings an operator's view of accountability, culture, and the real pressure of being responsible for hundreds of team members' paychecks. LINKS & NEXT STEPS - Learn more: https://www.dentalconsult4u.com - Book a call: https://api.leadconnectorhq.com/widget/booking/du9K0a2re1K4eBBk8fI7