The UCaaS Conversation Every MSP Needs to Have (EP 1084)

Charlotte Conroy from Recent Communications joins me for a straight conversation about UCaaS, cloud communications, and why MSPs should stop treating phones like the thing they would rather avoid. Her company works alongside MSPs to help clients move from aging phone systems to supported, reliable communications without turning every phone issue into an internal help desk problem. We talk about competing on value instead of price, the reality of copper-line shutdowns, legacy phone systems that are still out there, integrations with door access and overhead paging, and where AI can actually help without making the customer experience worse. If communications matter to your clients, this is a good reminder that somebody needs to own the conversation, even if you do not want to own the entire phone stack. === Guest: Charlotte (Ciccone) Conroy, Recent Communications Website: https://www.recentcom.com/ LinkedIn: https://www.linkedin.com/in/charlottecicconeconroy === News ITSM Market Worth $22.91 Billion by 2031: https://prnmedia.prnewswire.com/news-releases/it-service-management-market-worth-22-91-billion-by-2031--report-by-marketsandmarkets-302894029.html === Companies / Vendors / Products / Books FreedomVoice: https://www.freedomvoice.com/ GoDaddy: https://www.godaddy.com/ Intermedia: https://www.intermedia.com/ RingCentral: https://www.ringcentral.com/ Vonage: https://www.vonage.com/ Avaya: https://www.avaya.com/en/ Grandstream Networks: https://www.grandstream.com/ Viking Electronics: https://vikingelectronics.com/ Ubiquiti: https://ui.com/ UniFi: https://ui.com/ D&H Distributing: https://www.dandh.com/ TD SYNNEX: https://www.tdsynnex.com/ === Podcasts / Events / Organizations ITEXPO: https://www.itexpo.com/ MSP Expo: https://www.mspexpo.com/ TechSuperShow: https://www.techsupershow.com/ TD SYNNEX Inspire: https://www.tdsynnex.com/na/us/inspire/ TD SYNNEX Inspire Insider: https://www.linkedin.com/newsletters/td-synnex-inspire-insider-7491233541796683776/ === Connect with Uncle Marv 🌐 Website: https://www.itbusinesspodcast.com/ 🎙 Host: Marvin Bee 🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ ☕ Support the show: https://ko-fi.com/itbusinesspodcast If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.