Permission Over Policy: Redefining Luxury Hospitality at Home

What truly separates forgettable service from transformative hospitality in luxury living? John and Kevin break down the 95/5 rule inspired by Will Guidara's 'Unreasonable Hospitality', reveal Valei’s approach to proactive home protection and legacy care, and introduce how new tools like the AI Concierge app are engineered to deliver effortless—and memorable—homeownership. Expect real-life stories, expert insights, and a new standard for what luxury truly means.