West Point to Testo: Leadership, AI & the Future of Foodservice | Glen Carroll

What does a West Point graduate, a global business leader, and a professional chef have in common? More than you might think. On this episode of the Walk-In Talk Podcast, Carl Fiadini sits down with Glen Carroll, Global Director of Key Accounts at Testo Saveris, for a conversation about leadership, resilience, relationships, and the technology transforming the foodservice industry. Growing up in a family of eleven, Glen never imagined his career would take him from West Point and military service to international business leadership. Along the way, he learned that great leadership isn't about demanding respect. It's about earning trust, developing people, and creating opportunities for others to succeed. Chef David Reyes of the upcoming Uno Más Cantina joins the conversation, bringing the perspective of someone working inside professional kitchens. David prepares an incredible Duo Duck with Mole, featuring mole manchamanteles and mole negro, while sharing how he's using artificial intelligence to streamline recipe development, food costing, and kitchen preparation. The conversation takes an interesting turn as Glen discusses Testo's evolution from measurement instruments to connected food safety solutions, software, and AI-driven innovation. From multilingual applications and automated temperature monitoring to cooking oil optimization and the future of data analytics, Glen and David explore how technology can reduce administrative burdens and give chefs more time to focus on what matters: their food, their teams, and their guests. It's a conversation about embracing change without losing the human element that makes hospitality what it is. In this episode: Growing up in a family of eleven and finding his way to West Point Military service and the evolution of Glen's leadership philosophy Why great leaders celebrate the success of their people Building relationships throughout a career in foodservice How Chef David Reyes uses AI in professional kitchens Testo's approach to food safety automation and operational efficiency The future of AI, connected kitchens, and restaurant technology Chef David's Duo Duck with Mole and the traditions behind the dish Learn more: Testo: testo.com Chef David Reyes: @chefdavidreyes Walk-In Talk Media — From the industry. For the industry. The Companies Helping Shape Hospitality Metro Foodservice Solutions - Commercial-grade storage, transport, and workflow systems that help professional kitchens operate efficiently. RAK Porcelain USA - Professional tableware built for performance, durability, and presentation at the highest level. TriMark USA - North America's largest foodservice design, equipment, and supplies provider, helping operators build smarter, more efficient kitchens. Testo North America - Precision measurement and food safety solutions designed for professional hospitality operations. Citrus America - Commercial juicing solutions delivering consistency, speed, and quality to foodservice operators. Cahaba Club – Growing exceptional herbs, edible flowers, and specialty produce that bring fresh flavor and vibrant presentation to our studio kitchen. Shogun Farms - produces premium Florida wild boar through ethical sourcing, humane raising, and a natural feeding program that delivers exceptional flavor from farm to table. Walk-In Talk Media proudly supports organizations making a measurable impact on hospitality professionals and communities across North America and beyond. Operation BBQ Relief - Disaster response through hot meals served by culinary volunteers across the country. 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U.S. Culinary Open -Official Media Partner documenting one of America's premier live culinary competitions and the chefs competing at the highest level. Creative Loafing Tampa Bay - Regional media partner sharing stories from the people, restaurants, and events shaping Tampa Bay's hospitality community. About Walk-In Talk Media Walk-In Talk Media is an industry-recognized B2B food and hospitality media company focused on chef-driven storytelling and real conversations inside the business of food. Through cinematic video, photography, podcasting, documentaries, and live event coverage, Walk-In Talk Media highlights the chefs, operators, brands, and organizations shaping the future of hospitality. From Michelin-starred chefs and independent restaurants to manufacturers, distributors, and industry associations, Walk-In Talk Media exists to tell the stories moving hospitality forward.