Intersection of Quality Improvement and Health Literacy (HLOL #275)

Rex Wallace is Founder and CEO of Rex Wallace Consulting, a firm that helps health plans improve quality. A key way they accomplish this is by helping organizations improve the experiences of their members. Jennifer Nguyen is a Quality Improvement Consultant with Rex Wallace Consulting. Building on her background in public health and health education, Jennifer approaches quality as a genuine lever for health equity and health outcomes. Rex, Jennifer, and Helen talk about how quality improvement and health literacy intersect in many important ways. Highlights include: Quality Improvement and Star Ratings. What these terms mean, how and why they are used as measurement tools. Examples of how quality measurements can benefit insurance companies, regulatory agencies, healthcare facilities, and patients. Ways to make a compelling case that quality and health literacy together are essential to all we do when it comes to health outcomes and equity. More ways to learn: Rex Wallace Consulting Beyond Quality S1E4: Health Literacy As A Quality Strategy. Listen and watch as Rex Wallace, Jennifer Nguyen, and Helen Osborne make clear that health literacy is not a soft skill but rather a quality infrastructure issue. Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Third Edition, by Helen Osborne. The chapter “Health Equity in the Context of Health Literacy” is especially relevant to this podcast episode. Read a transcript of this podcast. The post Intersection of Quality Improvement and Health Literacy (HLOL #275) appeared first on Health Literacy Out Loud Podcast.