The airline CEO putting Starlink on every plane

Scott Kirby, CEO of United Airlines, joins John and Ben Thompson to break down the airline business and United’s contrarian bets shaping commercial aviation.  Scott details United’s massive COVID fleet expansion while competitors shrank, why customer surveys are useless for predicting the future, and rolling out SpaceX’s Starlink across the entire fleet. They also cover in-housing seatback software, why low-cost carriers fail, air traffic control bottlenecks, and Scott’s weekend vibe coding projects. Timestamps (00:00:00) Introduction (00:00:26) Buying planes while the world shrank (00:06:35) Owning the airline tech stack (00:22:02) Aviation’s biggest bottleneck (00:26:21) Stripe Economics (00:26:59) Hidden economics of airline networks (00:30:19) Starlink (00:38:28) What Wall Street gets wrong about aviation (00:43:43) It’s the routes  (00:55:44) Why Spirit failed but Ryanair works (01:15:38) Kirby’s unusual time management hacks Scott’s reading list:  Unreasonable Hospitality – Will Guidara The Impossible Factory – Josh Dean Freedom’s Forge – Arthur Herman The Sleepless Ape – David R. Samson Sea of Tranquility – Emily St. John Mandel The End of Eternity – Isaac Asimov Tolkien and the Great War – John Garth