The Human Side of Disaster Servicing: Forbearance, Rebuilding & What Must Come Next | Connect

When a natural disaster destroys a home, the mortgage servicer is one of the first calls a homeowner makes. What happens in those first days and weeks can determine whether a family rebuilds — or falls through the cracks. In this episode of Connect, California MBA CEO Paul Gigliotti sits down with Ron Malik, Senior Vice President of Default Servicing at Dovenmuehle Mortgage, one of the nation's most experienced mortgage subservicers. Dovenmuehle has been an instrumental partner in California MBA's wildfire recovery and rebuilding work — bringing the operational expertise that turns strong policy ideas into solutions that actually work for homeowners. This is the conversation behind the work. In this episode: - What a servicer's disaster response actually looks like from day one — proactiveness, task force deployment, and identifying impacted borrowers immediately - How Dovenmuehle balances speed, empathy, efficiency, and investor requirements all at once during a disaster - What forbearance really is — and why it has to be clearly explained to every homeowner before they sign - Where the rebuild process breaks down: insurance proceeds, draw schedules, inspections, liens, and the gap between what insurance pays and what rebuilding actually costs - Why the $100 million California Disaster Rebuilding Fund matters — and why that solve isn't always available - How Dovenmuehle's participation shaped real legislative outcomes — helping California MBA move to neutral or supportive on key forbearance bills - Why no one can do this work alone — and what true servicer and trade association collaboration looks like in practice - What success looks like for wildfire families and participating servicers one year from now Connect is the California MBA's podcast where strategy, innovation, and leadership come together to shape the future of mortgage finance. Subscribe for new episodes featuring the voices driving the industry forward.