Ep. 30: We've Trained 1,500+ Insurance Virtual Assistants. Here's How It Works. Ft. Melissa Rivera

Melissa Rivera, Head of Training at Elevate Teams, joins Stan Meytin and Dom Piccirillo to break down what it actually takes to build and train a great virtual assistant. Melissa has trained over 1,500 VAs for U.S. insurance agencies over the last four and a half years. In this episode, she shares her own path from pre-med student to Head of Training, the framework she uses to coach VAs through training, and the thinking behind Elevated Plus, the program built to give every agency its own custom process. If you're an agency owner, a leader building out a team, or anyone curious about what separates a VA who thrives from one who doesn't, this episode is packed with practical insight on training, ownership, and what it really takes to build something that lasts. In this episode: Melissa's path from pre-med student to Head of Training at Elevate Teams What "hustle" actually means, and why it's not about the hours The 4 traits she looks for before hiring any VA Why less than 60% of trainees make it to graduation, and why that's intentional The story behind Elevated Plus and why every agency's process is different Why licensed producers doing $15/hour tasks is costing agencies more than they realize The culture programs that keep the Elevate Teams team invested in the mission Elevate the Hustle is presented by Elevate Teams, the bilingual virtual assistant company helping U.S. insurance agencies grow smarter. Hosted by co-founders Stanley Meytin and Dominic Piccirillo. Want to be a guest on the podcast? Email us at [email protected] Real talk, real stories, and occasionally real bad language. 🌐 Website: elevateteams.io 📷 Instagram: @elevateteams 🔗 LinkedIn: Elevate Teams 🎙️ YouTube: @ElevateTheHustlePodcast