What Broken Customer Experience Reveals About Your Company with Co-Founder and CEO of Crescendo & Founder and Executive Chairman at Alorica, Andy Lee #143

Andy Lee’s leadership journey traces a through-line from being a curious 21-year-old on a factory floor, to leading 100,000 people at Alorica. Fuelled by the persistent pursuit of ‘better’, he’s now building Crescendo at the frontier of AI and customer experience.  Andy shares what broken customer experiences really reveal about the companies behind them, how founders must evolve as their organisations scale, and why AI is less a threat to jobs and more an invitation to rethink how we serve.  Lee and Andy discuss: The Power of Curiosity and Pattern-Seeking Customer Experience as a Mirror to your Business Scaling Leadership and Letting Go Culture, Partnership, and Making Lives Better The Next Chapter of Customer Experience Andy Lee:  https://www.linkedin.com/in/andy-lee-b367595/ Alorica https://www.linkedin.com/company/alorica/ Crescendo https://www.linkedin.com/company/crescendocx/ Send us Fan Mail Get in touch: [email protected] Extrology: https://www.extrology.com/ https://www.instagram.com/extrologypodcast/ https://www.tiktok.com/@extrology https://substack.com/@extrology https://www.youtube.com/@extrology Lee Cooper: https://www.linkedin.com/in/leecooperrecruiter/