EP 74: The AI Agent That Actually Fixes IT Tickets — Not Just Chats About Them | Oshri Moyal, Atera

This episode was recorded live from the Ai4 conference podcast pavilion, where host Mac Goswami sat down with Oshri Moyal — CTO & co-founder of Atera, the autonomous IT platform whose agent Robin recently ranked #1 across 15 G2 Summer 2026 reports — about what genuinely autonomous IT actually looks like. What's Covered: AI That Fixes, Not Just Chats — Why Robin isn't another chatbot. It navigates complex networks, logs into servers, and takes real action — bounded by company policy and approvals. Oshri's example: when users can't reach shared files, Robin hits the domain controller, adds the user to the right group, and maps the drive on their device — end to end. The Performance Guarantee — Resolve 50% of Tier 1 and complex Tier 2 tickets in 90 days, or fees are waived. Why Atera can stand behind that after two years in production. Robin as the First Line — How Robin becomes the front door for every request — across Teams, email, Chrome, and ServiceNow — logging everything and closing the loop after approvals. "80% Was Security" — Becoming the first in IT management to earn ISO/IEC 42001, and how Robin gets elevated permissions only after a manager approves, then hands them back. As Oshri puts it, "80% of the project was about security, privacy, and safety." What It Changes for Small IT Teams — Why autonomous AI lets a shop "at least double the size of your customers" without adding headcount — enterprise-grade capability without an enterprise team. Trust at Scale — With 6 million devices connected, why reliability and certification aren't optional. Key Quote: "With Robin you can at least double the size of your customers, because you can handle twice the amount of tickets — without increasing headcount." Connect with Oshri: LinkedIn: Oshri Moyal : https://www.linkedin.com/in/oshr1/ Atera: https://www.atera.com/ Follow and subscribe to AsembleAI: Spotify | Apple Podcasts | Amazon Music | iHeart Radio | YouTube | Substack