From One-Room to 40,000 Pounds a Day

Today on the IC-DISC Show we're talking with John, Clive, and Kelly Hess from CompuCycle in Houston. John started in the metals business in South Africa back in 1966, came to the US in 1986 to run a brass and copper distribution company, and spun off a small scrap division that eventually became CompuCycle. Clive joined in 1996 fresh out of U of H. Kelly came aboard in 2013 from the nonprofit world and now runs the company as CEO. Three decades later they're processing 40,000 pounds a day and hold more certifications than any other electronics recycler in Texas. In this conversation, the Hess family talks about the moment the Basel Accord shut down their entire plastics market overnight, why they think scrap metal companies handling electronics is now a liability risk for corporate customers, and how they built their own plastic washing line to solve a problem the rest of the industry was still struggling with. Kelly also shares a partnership they've built with Pearland ISD that turns scrap dismantling into job training for autistic students ages 18 to 22. Whether you're in recycling or not, the Hess family's thinking on running a multigenerational business, earning certifications most competitors won't bother with, and treating customer problems as a moat instead of a cost is worth your time. Show highlights How John Hess went from manufacturing copper ingot in South Africa in 1966 to building Houston's largest electronics recycler Why being R2 certified isn't enough, and what Compu-Cycle did after watching certified downstreams still send material to landfills The day the Basel Accord shut down their entire plastics market overnight, and how they engineered their way out Why scrap metal companies handling electronics has become a liability risk for their corporate customers The partnership with Pearland ISD that turns scrap dismantling into job training for autistic students What changed when Kelly came in from the nonprofit world and the family started hiring people smarter than themselves Links LinkedIn - Gordon Driscoll About IC-DISC Alliance About CompuCycle Show notes: https://exportadvisors.com/podcast/073-from-one-room-to-40-000-pounds-a-day/