<p>You look around the room and realize you’re the only one who cares about the customer. 😫 It’s exhausting to be the lone voice begging for user research while everyone else just wants to ship the next feature.</p><p>In this episode, <a href="http://go.servicedesignshow.com/94t4t" target="_blank" rel="ugc noopener noreferrer">Elle Beaumont-Bilsby</a> and <a href="https://go.servicedesignshow.com/b-d1-" target="_blank" rel="ugc noopener noreferrer">Nick Gaff</a> join the show to discuss the heavy lifting required to be an in-house service design practitioner. We move beyond &quot;thick skin&quot; and look at how to build a sustainable career in environments that don&#39;t fully understand design. </p><p>You’ll learn:</p><ul><li>Why surviving as a lone wolf is impossible and how to locate &quot;quiet allies&quot; hidden in other departments.</li><li>A practical framework for building resilience at an organizational, service, and personal level.</li><li>How Elle and Nick practice high-impact design without having &quot;Service Designer&quot; on their business cards.</li><li>Practical tips for staying sane and avoiding burnout when you are the only advocate for the user.</li><li>How to find a support crew outside your organization to help you carry the weight.</li></ul><p>I&#39;m curious, if you had to make a guess, how many people do you have around you inside your org that get it? 1, 5, 20... let me know.</p><p>Enjoy the episode and keep making a positive impact.</p><p>~ Marc</p><p><br></p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to the March Round Up</p><p>01:45 Defining Resilience</p><p>03:30 Service Design in Australia</p><p>04:45 Elle’s Design Journey</p><p>07:00 Nick’s Career Path</p><p>09:00 Effects of Digitization</p><p>11:00 Higher Ed Challenges</p><p>12:30 Impact Over Tools</p><p>14:00 The Resilient Self Season</p><p>14:45 3 Altitudes Framework</p><p>16:00 Organizational Resilience</p><p>17:00 Resilient Service Design</p><p>18:00 Personal Development</p><p>19:15 Recharging and Self-Care</p><p>20:00 Resilience as a Quality</p><p>21:00 Individual Resilience Focus </p><p>24:15 Peer Support Systems </p><p>28:00 Navigating Corporate Culture </p><p>31:30 Vulnerability in Leadership </p><p>35:45 Building Internal Allies </p><p>39:00 Friday Afternoon Reflections </p><p>42:15 Success Beyond Metrics </p><p>45:30 Managing High-Stress Projects </p><p>49:00 Sustainable Innovation </p><p>52:15 Resilience as Design Criteria </p><p>56:45 Switching Off and Recharging </p><p><br></p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/ellebeaumontbilsby/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/ellebeaumontbilsby/</a></li><li><a href="https://www.linkedin.com/in/ngaff/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/ngaff/</a></li></ul><p><br></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href="https://www.servicedesignshow.com/circle/?utm_source=12&utm_medium=podcast&utm_campaign=inside_service_design&utm_id=episode_description&utm_content=ep_12_march" target="_blank" rel="ugc noopener noreferrer">⁠https://servicedesignshow.com/circle</a></p><p><br></p><p>--- [ 4. FIND THE SHOW ON ] ---</p><ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/inside-service-design-12-youtube" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-12-youtube</a></li><li>Spotify ~ <a href="https://go.servicedesignshow.com/inside-service-design-12-spotify" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-12-spotify</a></li><li>Apple ~ <a href="https://go.servicedesignshow.com/inside-service-design-12-apple" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-12-apple</a></li><li>Snipd ~ <a href="https://go.servicedesignshow.com/inside-service-design-12-snipd" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-12-snipd</a></li></ul>