How To Uncover Game-Changing Opportunities with the PRFAQ Framework / Marcelo Calbucci / Ep. #225
APR 10, 202563 MIN
How To Uncover Game-Changing Opportunities with the PRFAQ Framework / Marcelo Calbucci / Ep. #225
APR 10, 202563 MIN
Description
<p>I'm sure you recognize this...</p><p>A stakeholders comes up with a new idea they want to explore, which you are highly skeptical about.</p><p>Or take the opposite scenario where you see value in pursuing an opportunity but have a hard time getting your business stakeholders on board.</p><p>The underlaying question in both situation is really how do you know which opportunities to pursue and which one are just a waste of time?</p><p>Once we have the ability to predict the future this question will become irrelevant... but up to that point we have to rely on tools and frameworks that help us make educated guesses about the future.</p><p>There's already many, many frameworks out there already that try to help you navigate theses kinds of strategic questions. </p><p>All of these frameworks come with their pros and cons and should be used in different situations.</p><p>But I'm pretty sure that you haven't yet come across the PRFAQ framework, at least I hadn't until I met Marcelo Calbucci, who recently wrote a book about it.</p><p>So, why should you care about another framework? </p><p>Well, for one PRFAQ has been used internally heavily inside Amazon for over 20 years already, helping them decide which projects to focus their resources on. And I think we can agree that Amazon has had a few success over the last years.</p><p>So why didn't this framework get out sooner and find broader adoption outside of Amazon, that's one of the questions I had for Marcello as well.</p><p>When I got more familiar with the framework, what fascinated me is that it has a strong emphasises writing. </p><p>Yeah, I know the idea of having to write instead of visualising might scare off a few people at first but trust me, you don't have to be novelist in order to leverage the power of this framework. </p><p>As you'll hear, Marcelo explains in this episode that writing has deeper and more important purpose than putting words on paper.</p><p>Does this mean it's less suited for the design community? The opposite couldn't be more than true, this framework should be a natural fit for us, and you'll learn why in the conversation.</p><p>So if you want to make important strategic decisions faster and with more confidence the PRFAQ framework is absolutely one of the tools you should consider.</p><p>And this episode will help you get up to speed about it in no time.</p><p>In a world where many people around us are more comfortable with the written word (and spreadsheets), having a framework like this can make the difference between finding the connection with them and not.</p><p>Enjoy and keep making a positive impact!</p><p>~ Marc</p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to episode 225</p><p>04:13 What is PRFAQ?</p><p>06:30 The problem PRFAQ solves</p><p>08:30 PRFAQ's Origin</p><p>10:00 Structure of a PRAFQ</p><p>13:00 When to Use</p><p>14:30 PRFAQ Power / Use</p><p>17:30 Thinking about PRFAQ</p><p>19:00 An Example</p><p>21:30 Strategic writing elements</p><p>24:00 Avoiding Nitpicking</p><p>25:00 Who Struggles / Benefits</p><p>26:45 Biggest misconceptions</p><p>29:00 AI Influence on PRFAQ</p><p>31:30 When to be careful using AI</p><p>33:30 How to Start using PRAFQ</p><p>35:00 Using Marc as an example</p><p>37:30 How to express the problem</p><p>39:15 Sustainability</p><p>41:00 Retention</p><p>44:30 Strategy: Can vs Should</p><p>45:45 The Spark</p><p>46:00 Marcelo's Next Steps</p><p>47:30 Does PRFAQ Take Long?</p><p>49:00 PRFAQ Superpowers / Importance</p><p>52:00 Writing Challenges </p><p>54:00 Possible Book Sequel</p><p>55:30 Question to ponder</p><p>56:15 Learn More about PRAFQ</p><p><br /></p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/marcelocalbucci/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/marcelocalbucci/</a></li><li><a href="https://www.theprfaq.com/ " target="_blank" rel="ugc noopener noreferrer">The PRFAQ Framework (about the book)</a></li><li><a href="https://calbucci.com/ " target="_blank" rel="ugc noopener noreferrer">https://calbucci.com/ </a></li></ul><p><br /></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href=" https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=225&utm_content=v5" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p>
![<p>I'm sure you recognize this...</p><p>A stakeholders comes up with a new idea they want to explore, which you are highly skeptical about.</p><p>Or take the opposite scenario where you see value in pursuing an opportunity but have a hard time getting your business stakeholders on board.</p><p>The underlaying question in both situation is really how do you know which opportunities to pursue and which one are just a waste of time?</p><p>Once we have the ability to predict the future this question will become irrelevant... but up to that point we have to rely on tools and frameworks that help us make educated guesses about the future.</p><p>There's already many, many frameworks out there already that try to help you navigate theses kinds of strategic questions. </p><p>All of these frameworks come with their pros and cons and should be used in different situations.</p><p>But I'm pretty sure that you haven't yet come across the PRFAQ framework, at least I hadn't until I met Marcelo Calbucci, who recently wrote a book about it.</p><p>So, why should you care about another framework? </p><p>Well, for one PRFAQ has been used internally heavily inside Amazon for over 20 years already, helping them decide which projects to focus their resources on. And I think we can agree that Amazon has had a few success over the last years.</p><p>So why didn't this framework get out sooner and find broader adoption outside of Amazon, that's one of the questions I had for Marcello as well.</p><p>When I got more familiar with the framework, what fascinated me is that it has a strong emphasises writing. </p><p>Yeah, I know the idea of having to write instead of visualising might scare off a few people at first but trust me, you don't have to be novelist in order to leverage the power of this framework. </p><p>As you'll hear, Marcelo explains in this episode that writing has deeper and more important purpose than putting words on paper.</p><p>Does this mean it's less suited for the design community? The opposite couldn't be more than true, this framework should be a natural fit for us, and you'll learn why in the conversation.</p><p>So if you want to make important strategic decisions faster and with more confidence the PRFAQ framework is absolutely one of the tools you should consider.</p><p>And this episode will help you get up to speed about it in no time.</p><p>In a world where many people around us are more comfortable with the written word (and spreadsheets), having a framework like this can make the difference between finding the connection with them and not.</p><p>Enjoy and keep making a positive impact!</p><p>~ Marc</p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to episode 225</p><p>04:13 What is PRFAQ?</p><p>06:30 The problem PRFAQ solves</p><p>08:30 PRFAQ's Origin</p><p>10:00 Structure of a PRAFQ</p><p>13:00 When to Use</p><p>14:30 PRFAQ Power / Use</p><p>17:30 Thinking about PRFAQ</p><p>19:00 An Example</p><p>21:30 Strategic writing elements</p><p>24:00 Avoiding Nitpicking</p><p>25:00 Who Struggles / Benefits</p><p>26:45 Biggest misconceptions</p><p>29:00 AI Influence on PRFAQ</p><p>31:30 When to be careful using AI</p><p>33:30 How to Start using PRAFQ</p><p>35:00 Using Marc as an example</p><p>37:30 How to express the problem</p><p>39:15 Sustainability</p><p>41:00 Retention</p><p>44:30 Strategy: Can vs Should</p><p>45:45 The Spark</p><p>46:00 Marcelo's Next Steps</p><p>47:30 Does PRFAQ Take Long?</p><p>49:00 PRFAQ Superpowers / Importance</p><p>52:00 Writing Challenges </p><p>54:00 Possible Book Sequel</p><p>55:30 Question to ponder</p><p>56:15 Learn More about PRAFQ</p><p><br /></p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/marcelocalbucci/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/marcelocalbucci/</a></li><li><a href="https://www.theprfaq.com/ " target="_blank" rel="ugc noopener noreferrer">The PRFAQ Framework (about the book)</a></li><li><a href="https://calbucci.com/ " target="_blank" rel="ugc noopener noreferrer">https://calbucci.com/ </a></li></ul><p><br /></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href=" https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=225&utm_content=v5" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p>](https://us-central1-podcastguru-217d6.cloudfunctions.net/gcf_get_image?image_url=https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/44/82/12/4482120c-859a-b927-ee5e-712692c98f67/mza_2086360667211686713.jpg/600x600bb.jpg&width=300&height=300&api_key=xqFmUFX5BHLBTA)
