<p>Tired of spending weeks on design strategy only to watch executives scrap two-thirds of your work? 📉 Discover how to drop your design ego, master the "politics" of implementation, and finally get your projects shipped. 🚀</p><p><br /></p><p>In this episode of Inside Service Design, Marc sits down with JD and Gabriel to tackle one of the most frustrating realities for designers: the translation gap. If you've ever felt like clinging to your design artifacts is actually preventing you from making a lasting impact, this conversation will change how you approach your next stakeholder meeting.</p><p><br /></p><p>In this episode, we will cover:</p><ul><li>Why your best work doesn't matter if the people in the room don't understand why it's important.</li><li>Why giving stakeholders a "boring" spreadsheet is often the smartest move you can make to drive decisions.</li><li>JD’s framework for compromising today while guiding your team toward your overarching north star tomorrow.</li><li>How to successfully transition from focusing purely on your craft to mastering the political landscape of an organization.</li></ul><p><br /></p><p>Where do you draw the line between practicing "design jiu-jitsu" to get something shipped, and compromising the core values of your craft? Let us know in the comments or tag us on social media!</p><p><br /></p><p>If you want to bridge the gap between strategy and execution, hit subscribe so you never miss an episode, and share this with a fellow designer who needs to hear it today.</p><p><br /></p><p>Enjoy the episode and keep making a positive impact.</p><p>~ Marc</p><p><br /></p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to Inside Service Design EP </p><p>04:00 UX &amp; Systems Thinking</p><p>07:00 What is a Business Service Architect?</p><p>09:15 Managing Strategy &amp; Transformation</p><p>11:15 Journey Frameworks</p><p>15:00 Using AI for User Archetypes</p><p>16:30 Mapping Internal Workflows</p><p>20:00 In-House Practitioner Insights</p><p>21:15 Design Values in an AI World</p><p>24:00 Navigating Corporate Silos</p><p>29:00 Empathizing with Stakeholders</p><p>31:00 Proactive Conflict Management</p><p>35:00 Design vs. Corporate Politics</p><p>41:00 Why Research Fails Without Business Context</p><p>43:00 Miro Boards vs. Excel Sheets</p><p>44:15 Driving Value Through Deliverables</p><p>46:45 Proving Your Team's Worth</p><p>47:15 Design Jiu-Jitsu &amp; The MVP</p><p>52:00 When UX Becomes Just a Verb</p><p>53:45 Defending Small Sample Sizes</p><p>55:30 Video Gen in Service Design</p><p>57:00 Wrap Up &amp; Community Tool Prototype</p><p><br /></p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/jondelina-buckley-0631a9" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/jondelina-buckley-0631a9</a></li><li><a href="https://www.linkedin.com/in/gabriel-leal-80604aa4/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/gabriel-leal-80604aa4/</a></li></ul><p><br /></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href="http://www.servicedesignshow.com/circle/?utm_source=podcast&amp;utm_medium=podcast&amp;utm_campaign=episode_description&amp;utm_id=14&amp;utm_term=inside_service_design&amp;utm_content=ep_14_may" target="_blank" rel="ugc noopener noreferrer">⁠https://servicedesignshow.com/circle</a></p><p><br /></p><p>--- [4. FIND THE SHOW ON] ---</p><ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/inside-service-design-14-youtube" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-14-youtube</a></li><li>Spotify ~ <a href="https://go.servicedesignshow.com/inside-service-design-14-spotify" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-14-spotify</a></li><li>Apple ~ <a href="https://go.servicedesignshow.com/inside-service-design-14-apple" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-14-apple</a></li><li>Snipd ~ <a href="https://go.servicedesignshow.com/inside-service-design-14-snipd" target="_blank" rel="ugc noopener noreferrer">https://go.servicedesignshow.com/inside-service-design-14-snipd</a></li></ul>