<p>Are we being left behind...</p><p>Let&#39;s think about this for a moment.</p><p>Architects have AutoCAD. Finance folks have Excel. Sales teams have Salesforce. The list goes on.</p><p>But what do we as service design professionals have? </p><p>If we&#39;re a bit cynical, you could say that often it’s a wall of sticky notes (that the cleaners throw away at night).</p><p>This brings up a deep and often unspoken insecurity in our field. </p><p>Could it be that our work is seen as &quot;fluffy&quot; or &quot;invisible&quot; because we lack the &quot;hard&quot; tools that other departments have? </p><p>That is the provocative question Maxe van Heeswijk brought to the Circle community recently. </p><p>She challenged us to think about whether having &quot;our own software&quot; would help us claim our territory and be taken more seriously by stakeholders.</p><p>But to which extent can a tool be the answer to our problems?</p><p>Will Sharples joined the conversation with a different take. </p><p>He argues that stakeholders don&#39;t actually care about our process or our &quot;proper&quot; service design tools, they just want their problems solved.</p><p>So in this episode of Inside Service Design, we explore this tension between wanting to be &quot;seen&quot; as experts and the messy reality of getting work done in-house.</p><p>This conversation is packed with spicy topics like:</p><ul><li>Whether having a dedicated tool makes you more legitimate, or does it just create new silos? </li><li>Why our most important work is often the hardest to measure (and get budget for).</li><li>A brutal method for stripping away busy work to focus on the assets that actually tell a story.</li><li>And why you are &quot;always selling&quot; the value of service design, even years after you’ve been hired.</li></ul><p>So, if you’ve ever felt like you’re doing important work... that nobody sees, this episode is for you.</p><p>What do you feel is the service design tool at the moment? Do we even have one?</p><p>Let me know, I’m really curious to hear your take!</p><p>Be well, </p><p>~ Marc</p><p><br></p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to December Round Up</p><p>01:00 Meet the Guests </p><p>04:00 From Physical Engineering to Digital Services </p><p>06:30 From Philosophy &amp; Advertising to SD </p><p>10:15 Balancing Financial Goals vs. Trust </p><p>15:15 Securing Long-Term Funding </p><p>18:00 Why Patience is a Superpower </p><p>21:45 Thought Experiment</p><p>26:30 Do We Need Professional Software?</p><p>35:00 Is Design Too Democratized </p><p>44:15 Relationship Building is Slow Farming</p><p>51:00 Pragmatism vs. The Design Bibles</p><p>52:45 The Hidden Skill</p><p>55:45 Navigating Company Politics</p><p>59:30 Wrap-Up</p><p><br></p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/maxevanheeswijk/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/maxevanheeswijk/</a></li><li><a href="https://www.linkedin.com/in/will-sharples-85a40580/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/will-sharples-85a40580/</a></li></ul><p> </p><p>--- [ 3. CIRCLE ] --- </p><p>If you&#39;re an in-house service design professional and want to learn from the stories of your peers, take a look at the Circle, it might just be the thing you&#39;re looking for.</p><p>Join our private community for in-house service design professionals:</p><p><a href="https://www.servicedesignshow.com?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=09&utm_term=insideservicedesign" target="_blank" rel="noopener noreferer">⁠https://servicedesignshow.com/circle</a></p><p><br></p><p>--- [4. FIND THE SHOW ON] ---</p><ul><li>Youtube ~ <a href="https://go.servicedesignshow.com/inside-service-design-09-youtube" target="_blank" rel="noopener noreferer">https://go.servicedesignshow.com/inside-service-design-09-youtube</a></li><li>Spotify ~ <a href="https://go.servicedesignshow.com/inside-service-design-09-spotify" target="_blank" rel="noopener noreferer">https://go.servicedesignshow.com/inside-service-design-09-spotify</a></li><li>Apple ~ <a href="https://go.servicedesignshow.com/inside-service-design-09-apple" target="_blank" rel="noopener noreferer">https://go.servicedesignshow.com/inside-service-design-09-apple</a></li><li>Snipd ~ <a href="https://go.servicedesignshow.com/inside-service-design-09-snipd" target="_blank" rel="noopener noreferer">https://go.servicedesignshow.com/inside-service-design-09-snipd</a></li></ul>