The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221
FEB 13, 202565 MIN
The Real Impact of AI on Service Design / Pablo Fernández Vallejo / Ep. #221
FEB 13, 202565 MIN
Description
<p>AI won't take over your job...</p><p>An 8-year-old girl with AI will!</p><p>Don't believe me? Check ou <a href="https://www.youtube.com/watch?v=o5uvDZ8srHA" target="_blank" rel="ugc noopener noreferrer">this video</a> which was making the rounds on LinkedIn a while ago.</p><p>In the video a young girl coding a Harry Potter quiz game with the help of AI. In a matter of minutes.</p><p>It's a funny and striking example of where things are heading – or should I say, where they already are.</p><p>It'd be naive to think service design won't be affected.</p><p>But the current conversations about AI's impact often lack depth, nuance, and practical examples.</p><p>We don't seem to get much further than: "AI is good" or "AI is bad."</p><p>What are we even talking about when we say "AI"? We need to unpack it. Go beyond the surface.</p><p>Fortunately, our guest for this episode has done some of the heavy lifting for us.</p><p>As an educator at one of the leading design institutes, Pablo Fernández Vallejo has to live in the future.</p><p>He's always thinking about the skills future professionals will need in 4 years' time when they graduate. And of course, being able to make full use of AI is high on the list right now.</p><p>So in this episode, we sit down and talk about big questions like: Do we need to become AI experts ourselves, or should we focus on further developing our critical thinking skills? What are the risks and opportunities of bringing AI into the design process? What are the tasks that we can safely outsource to AI and which ones should we be more careful with.</p><p>So, whether you're an AI skeptic or optimist, I feel this conversation will challenge your thinking and help you make more informed decisions moving ahead.</p><p>A thought-provoking question in this episode is what will happen to our professional identities when AI starts to blur the boundaries between disciplines. It's not a question of if it will happen, but how quickly.</p><p>Curious to hear your thoughts, so make sure to leave a comment on below.</p><p>Enjoy and keep making a positive impact.</p><p>~ Marc</p><p><br></p><p>--- [ 1. GUIDE ] ---</p><p>00:00 Welcome to Episode 221</p><p>04:00 Grandparents' influence on AI perspective</p><p>06:00 Over-represented large language models</p><p>08:30 AI with a bias</p><p>11:00 Designing at the age of AI</p><p>14:00 Current state of designing with AI</p><p>17:30 Automation vs. Augmentation</p><p>19:30 AI’s Impact on Students</p><p>26:30 AI Possibilities vs. Limits</p><p>29:00 AI & Expertise Balance</p><p>30:00 Calculator analogy</p><p>32:30 AI & Service Commoditization</p><p>35:00 How AI impacts non-digital services</p><p>38:00 AI power dynamics</p><p>38:30 Service design for ai</p><p>42:30 AI as an active participant</p><p>44:30 Gaps in the society</p><p>47:15 Questions we should be asking</p><p>53:00 Sustainability & AI</p><p>55:00 Learning about past mistakes</p><p>57:00 Tech development and society conversation</p><p>59:30 The future we can build</p><p>1:00:40 Resources</p><p>1:02:00 Questions to ponder</p><p><br></p><p> --- [ 2. LINKS ] ---</p><ul> <li><a href=" https://www.linkedin.com/in/pablofernandezvallejo" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/pablofernandezvallejo</a></li> <li><a href="https://a.co/d/ibQ2lqP" target="_blank" rel="ugc noopener noreferrer">Co-Intelligence: Living and Working with AI by Ethan Mollick (Book)</a></li> <li><a href="https://medium.com/@pablofv/redefining-design-skills-preparing-for-ai-3c7659c65b56" target="_blank" rel="ugc noopener noreferrer">Pablo's talk on Impact of AI in Service Design</a></li> <li><a href="https://medium.com/@pablofv/the-state-of-ai-service-design-in-2024-bc3d0627eaef" target="_blank" rel="ugc noopener noreferrer">Pablo's post-SDGC article on the state of the conversation</a></li> <li><a href=" https://www.fernandezvallejo.com/" target="_blank" rel="ugc noopener noreferrer">https://www.fernandezvallejo.com/</a></li></ul><p><br></p><p> --- [ 3. CIRCLE ] ---</p><p>Join our private community for in-house service design professionals.</p><p><a href="https://servicedesignshow.com/circle : https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=221&utm_content=v1" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p><p><br></p><p><br></p>
Sign In
Sign In![<p>AI won't take over your job...</p><p>An 8-year-old girl with AI will!</p><p>Don't believe me? Check ou <a href="https://www.youtube.com/watch?v=o5uvDZ8srHA" target="_blank" rel="ugc noopener noreferrer">this video</a> which was making the rounds on LinkedIn a while ago.</p><p>In the video a young girl coding a Harry Potter quiz game with the help of AI. In a matter of minutes.</p><p>It's a funny and striking example of where things are heading – or should I say, where they already are.</p><p>It'd be naive to think service design won't be affected.</p><p>But the current conversations about AI's impact often lack depth, nuance, and practical examples.</p><p>We don't seem to get much further than: "AI is good" or "AI is bad."</p><p>What are we even talking about when we say "AI"? We need to unpack it. Go beyond the surface.</p><p>Fortunately, our guest for this episode has done some of the heavy lifting for us.</p><p>As an educator at one of the leading design institutes, Pablo Fernández Vallejo has to live in the future.</p><p>He's always thinking about the skills future professionals will need in 4 years' time when they graduate. And of course, being able to make full use of AI is high on the list right now.</p><p>So in this episode, we sit down and talk about big questions like: Do we need to become AI experts ourselves, or should we focus on further developing our critical thinking skills? What are the risks and opportunities of bringing AI into the design process? What are the tasks that we can safely outsource to AI and which ones should we be more careful with.</p><p>So, whether you're an AI skeptic or optimist, I feel this conversation will challenge your thinking and help you make more informed decisions moving ahead.</p><p>A thought-provoking question in this episode is what will happen to our professional identities when AI starts to blur the boundaries between disciplines. It's not a question of if it will happen, but how quickly.</p><p>Curious to hear your thoughts, so make sure to leave a comment on below.</p><p>Enjoy and keep making a positive impact.</p><p>~ Marc</p><p><br></p><p>--- [ 1. GUIDE ] ---</p><p>00:00 Welcome to Episode 221</p><p>04:00 Grandparents' influence on AI perspective</p><p>06:00 Over-represented large language models</p><p>08:30 AI with a bias</p><p>11:00 Designing at the age of AI</p><p>14:00 Current state of designing with AI</p><p>17:30 Automation vs. Augmentation</p><p>19:30 AI’s Impact on Students</p><p>26:30 AI Possibilities vs. Limits</p><p>29:00 AI & Expertise Balance</p><p>30:00 Calculator analogy</p><p>32:30 AI & Service Commoditization</p><p>35:00 How AI impacts non-digital services</p><p>38:00 AI power dynamics</p><p>38:30 Service design for ai</p><p>42:30 AI as an active participant</p><p>44:30 Gaps in the society</p><p>47:15 Questions we should be asking</p><p>53:00 Sustainability & AI</p><p>55:00 Learning about past mistakes</p><p>57:00 Tech development and society conversation</p><p>59:30 The future we can build</p><p>1:00:40 Resources</p><p>1:02:00 Questions to ponder</p><p><br></p><p> --- [ 2. LINKS ] ---</p><ul> <li><a href=" https://www.linkedin.com/in/pablofernandezvallejo" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/pablofernandezvallejo</a></li> <li><a href="https://a.co/d/ibQ2lqP" target="_blank" rel="ugc noopener noreferrer">Co-Intelligence: Living and Working with AI by Ethan Mollick (Book)</a></li> <li><a href="https://medium.com/@pablofv/redefining-design-skills-preparing-for-ai-3c7659c65b56" target="_blank" rel="ugc noopener noreferrer">Pablo's talk on Impact of AI in Service Design</a></li> <li><a href="https://medium.com/@pablofv/the-state-of-ai-service-design-in-2024-bc3d0627eaef" target="_blank" rel="ugc noopener noreferrer">Pablo's post-SDGC article on the state of the conversation</a></li> <li><a href=" https://www.fernandezvallejo.com/" target="_blank" rel="ugc noopener noreferrer">https://www.fernandezvallejo.com/</a></li></ul><p><br></p><p> --- [ 3. CIRCLE ] ---</p><p>Join our private community for in-house service design professionals.</p><p><a href="https://servicedesignshow.com/circle : https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=221&utm_content=v1" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p><p><br></p><p><br></p>](https://us-central1-podcastguru-217d6.cloudfunctions.net/gcf_get_image?image_url=https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/44/82/12/4482120c-859a-b927-ee5e-712692c98f67/mza_2086360667211686713.jpg/600x600bb.jpg&width=300&height=300&api_key=xqFmUFX5BHLBTA)
