Why Feedback, Conflict, and Self-Awareness are Key to a Thriving Career / Tash Willcocks / Ep. #223
MAR 13, 202555 MIN
Why Feedback, Conflict, and Self-Awareness are Key to a Thriving Career / Tash Willcocks / Ep. #223
MAR 13, 202555 MIN
Description
<p>I try to avoid conflict... most of the time.</p><p>It creates tension that I usually find counter-productive.</p><p>But what if this tension is actually the catalyst for growth?</p><p>Have I been missing out?</p><p>Our guest Tash Willcocks thinks so.</p><p>She's a self-proclaimed former conflict avoider who now champions the idea of "running towards the conflict" to unlock its potential for positive change.</p><p>Yes, conflict creates a tension that most of us instinctively shy away from.</p><p>But according to Tash, this tension can foster collaboration and drive personal growth when channeled in the right ways.</p><p>There's just one small problem.</p><p>Conflict in the workplace often occurs when people give (or receive) feedback. But most of us aren't really great at this.</p><p>So, instead of using feedback as a constructive opportunity, things either spiral out of control, or people conceal the key message out of politeness.</p><p>In both cases, it's a missed opportunity.</p><p>The art is to find that sweet spot between kindness and clarity, where we can give and receive feedback in a way that feels supportive and helps us grow.</p><p>I have to say, Tash's journey from conflict avoidance to embracing tension is quite inspiring.</p><p>So, if you want to turn those tough conversations into moments where you learn and grow the most, this episode has you covered.</p><p>Tash made me think: What is the best feedback I've received, from whom, and what made it so powerful? What would be your answer...</p><p>Enjoy the episode, and keep making a positive impact!</p><p>~ Marc</p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to episode 223</p><p>04:00 Embracing creative conflict</p><p>05:45 What sparked her interest in this topic</p><p>07:00 Take hard conversations</p><p>10:30 Run towards the conflict</p><p>13:00 Teaching conflict</p><p>16:00 Opening up wounds</p><p>19:00 Radical candor</p><p>23:30 Avoiding hard talks</p><p>21430 Overcoming avoidance</p><p>27:00 Feedback and timing</p><p>30:00 Giving & receiving feedback</p><p>32:30 People solve problems</p><p>35:00 Beyond reading design books</p><p>38:00 Starving artist mindset</p><p>39:15 Takeaways so far</p><p>43:30 Drama triangle vs Empowerment triangle</p><p>47:00 Creating self-awareness while drawing</p><p>49:30 Drawing as journaling</p><p>51:00 Ruthlessly curious</p><p>53:00 Piece of advice</p><p>54:45 Question to ponder</p><p>55:00 Resources</p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/tashwillcocks/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/tashwillcocks/</a></li><li><a href="https://www.instagram.com/tashwillcocks" target="_blank" rel="ugc noopener noreferrer">https://www.instagram.com/tashwillcocks</a></li><li><a href="https://bsky.app/profile/tashwillcocks.bsky.social" target="_blank" rel="ugc noopener noreferrer">https://bsky.app/profile/tashwillcocks.bsky.social</a></li></ul><p>Resources:</p><ul><li><a href="https://www.radicalcandor.com/the-book/" target="_blank" rel="ugc noopener noreferrer">Radical Candor (Book)</a></li><li><a href="https://www.radicalcandor.com/podcast/s1-e1-what-is-radical-candor/" target="_blank" rel="ugc noopener noreferrer">Radical Candor (Podcast)</a></li><li><a href="https://www.amazon.co.uk/Turn-Ship-Around-Building-Breaking/dp/1591846404" target="_blank" rel="ugc noopener noreferrer">Turn the Ship around - Book</a></li><li><a href="https://tash-willcocks.medium.com/with-great-autonomy-comes-great-responsibility-844218140f08" target="_blank" rel="ugc noopener noreferrer">Ladder of leadership </a></li><li><a href="https://www.youtube.com/watch?v=OqmdLcyES_Q" target="_blank" rel="ugc noopener noreferrer">MindSpring Presents: "Greatness" by David Marquet</a></li><li><a href="https://thedecisionlab.com/reference-guide/psychology/johari-window" target="_blank" rel="ugc noopener noreferrer">Johari Window</a></li><li><a href="https://tash-willcocks.medium.com/giving-and-receiving-feedback-f5fe16a7e531" target="_blank" rel="ugc noopener noreferrer">Giving and receiving feedback - cards </a></li><li><a href="https://www.amazon.co.uk/Books-Susan-Wheelan/s?rh=n%3A266239%2Cp_27%3ASusan%2BWheelan" target="_blank" rel="ugc noopener noreferrer">Susan Wheelan Team Development</a></li><li><a href="https://tash-willcocks.medium.com/drammmmmmma-triangle-to-empowerment-dynamic-b491cf47d54b" target="_blank" rel="ugc noopener noreferrer">Drama and Empowerment Triangle</a></li><li><a href="https://scottberkun.com/why-design-is-hard/" target="_blank" rel="ugc noopener noreferrer">Scott Berkun - Why Design is hard</a></li></ul><p><br></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href="https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=223&utm_content=v3" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p>
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Sign In![<p>I try to avoid conflict... most of the time.</p><p>It creates tension that I usually find counter-productive.</p><p>But what if this tension is actually the catalyst for growth?</p><p>Have I been missing out?</p><p>Our guest Tash Willcocks thinks so.</p><p>She's a self-proclaimed former conflict avoider who now champions the idea of "running towards the conflict" to unlock its potential for positive change.</p><p>Yes, conflict creates a tension that most of us instinctively shy away from.</p><p>But according to Tash, this tension can foster collaboration and drive personal growth when channeled in the right ways.</p><p>There's just one small problem.</p><p>Conflict in the workplace often occurs when people give (or receive) feedback. But most of us aren't really great at this.</p><p>So, instead of using feedback as a constructive opportunity, things either spiral out of control, or people conceal the key message out of politeness.</p><p>In both cases, it's a missed opportunity.</p><p>The art is to find that sweet spot between kindness and clarity, where we can give and receive feedback in a way that feels supportive and helps us grow.</p><p>I have to say, Tash's journey from conflict avoidance to embracing tension is quite inspiring.</p><p>So, if you want to turn those tough conversations into moments where you learn and grow the most, this episode has you covered.</p><p>Tash made me think: What is the best feedback I've received, from whom, and what made it so powerful? What would be your answer...</p><p>Enjoy the episode, and keep making a positive impact!</p><p>~ Marc</p><p>--- [ 1. GUIDE ] --- </p><p>00:00 Welcome to episode 223</p><p>04:00 Embracing creative conflict</p><p>05:45 What sparked her interest in this topic</p><p>07:00 Take hard conversations</p><p>10:30 Run towards the conflict</p><p>13:00 Teaching conflict</p><p>16:00 Opening up wounds</p><p>19:00 Radical candor</p><p>23:30 Avoiding hard talks</p><p>21430 Overcoming avoidance</p><p>27:00 Feedback and timing</p><p>30:00 Giving & receiving feedback</p><p>32:30 People solve problems</p><p>35:00 Beyond reading design books</p><p>38:00 Starving artist mindset</p><p>39:15 Takeaways so far</p><p>43:30 Drama triangle vs Empowerment triangle</p><p>47:00 Creating self-awareness while drawing</p><p>49:30 Drawing as journaling</p><p>51:00 Ruthlessly curious</p><p>53:00 Piece of advice</p><p>54:45 Question to ponder</p><p>55:00 Resources</p><p> --- [ 2. LINKS ] --- </p><ul><li><a href="https://www.linkedin.com/in/tashwillcocks/" target="_blank" rel="ugc noopener noreferrer">https://www.linkedin.com/in/tashwillcocks/</a></li><li><a href="https://www.instagram.com/tashwillcocks" target="_blank" rel="ugc noopener noreferrer">https://www.instagram.com/tashwillcocks</a></li><li><a href="https://bsky.app/profile/tashwillcocks.bsky.social" target="_blank" rel="ugc noopener noreferrer">https://bsky.app/profile/tashwillcocks.bsky.social</a></li></ul><p>Resources:</p><ul><li><a href="https://www.radicalcandor.com/the-book/" target="_blank" rel="ugc noopener noreferrer">Radical Candor (Book)</a></li><li><a href="https://www.radicalcandor.com/podcast/s1-e1-what-is-radical-candor/" target="_blank" rel="ugc noopener noreferrer">Radical Candor (Podcast)</a></li><li><a href="https://www.amazon.co.uk/Turn-Ship-Around-Building-Breaking/dp/1591846404" target="_blank" rel="ugc noopener noreferrer">Turn the Ship around - Book</a></li><li><a href="https://tash-willcocks.medium.com/with-great-autonomy-comes-great-responsibility-844218140f08" target="_blank" rel="ugc noopener noreferrer">Ladder of leadership </a></li><li><a href="https://www.youtube.com/watch?v=OqmdLcyES_Q" target="_blank" rel="ugc noopener noreferrer">MindSpring Presents: "Greatness" by David Marquet</a></li><li><a href="https://thedecisionlab.com/reference-guide/psychology/johari-window" target="_blank" rel="ugc noopener noreferrer">Johari Window</a></li><li><a href="https://tash-willcocks.medium.com/giving-and-receiving-feedback-f5fe16a7e531" target="_blank" rel="ugc noopener noreferrer">Giving and receiving feedback - cards </a></li><li><a href="https://www.amazon.co.uk/Books-Susan-Wheelan/s?rh=n%3A266239%2Cp_27%3ASusan%2BWheelan" target="_blank" rel="ugc noopener noreferrer">Susan Wheelan Team Development</a></li><li><a href="https://tash-willcocks.medium.com/drammmmmmma-triangle-to-empowerment-dynamic-b491cf47d54b" target="_blank" rel="ugc noopener noreferrer">Drama and Empowerment Triangle</a></li><li><a href="https://scottberkun.com/why-design-is-hard/" target="_blank" rel="ugc noopener noreferrer">Scott Berkun - Why Design is hard</a></li></ul><p><br></p><p> --- [ 3. CIRCLE ] --- </p><p>Join our private community for in-house service design professionals. </p><p><a href="https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=223&utm_content=v3" target="_blank" rel="ugc noopener noreferrer">https://servicedesignshow.com/circle</a></p>](https://us-central1-podcastguru-217d6.cloudfunctions.net/gcf_get_image?image_url=https://is1-ssl.mzstatic.com/image/thumb/Podcasts126/v4/44/82/12/4482120c-859a-b927-ee5e-712692c98f67/mza_2086360667211686713.jpg/600x600bb.jpg&width=300&height=300&api_key=xqFmUFX5BHLBTA)
