Your Burning Questions Answered / Marc Fonteijn / Ep #200
APR 25, 202449 MIN
Your Burning Questions Answered / Marc Fonteijn / Ep #200
APR 25, 202449 MIN
Description
<p>Recently, I turned 43... I don't really celebrate my birthdays anymore. </p>
<p>Don't worry; I have an amazing wife who makes sure there's always cake. </p>
<p>But I do always try to take a moment and reflect on my past year because “The only time you should ever look back, is to see how far you've come.”</p>
<p>Well, today, it's not just about my journey; it's about ours. </p>
<p>We've hit a massive Service Design Show milestone: 200 episodes!</p>
<p>That's a new interview every two weeks for over 8 years.</p>
<p>And by now, we've clocked in over 500.000 listens to our conversations. Truly mind-boggling.</p>
<p>Especially when you consider how niche our field is (still). It tells me what I do matters to people like you.</p>
<p>Honestly, if I had to, I'd still do this show just for my own learning... but knowing you're out there makes it so much better.</p>
<p>To celebrate, I'm flipping the script. For this episode, it's me answering YOUR questions. Some are about service design, some get a bit personal...</p>
<p>Here's a sneak peek:</p>
<ul>
<li>Is Journey Management the next big thing?</li>
<li>Will service design disappear?</li>
<li>How does the Show make money?</li>
<li>How do I keep sane working solo?</li>
</ul>
<p>You might be surprised by some of the answers.</p>
<p>Guess, there's only one way to find out...</p>
<p>This episode was a lot of fun and quite a challenge to produce. Let me know if you like this format – maybe we'll do a follow up...</p>
<p>Take care,</p>
<p>~ Marc</p>
<p><br></p>
<p>--- [ 1. GUIDE ] ---</p>
<p>00:00 Welcome to episode 200</p>
<p>01:50 Why Service Design</p>
<p>04:30 Lessons learned from 200+ conversations</p>
<p>10:15 The business model</p>
<p>16:15 How to stay healthy and sane</p>
<p>25:00 Communicating service design</p>
<p>31:00 Designing timeless services</p>
<p>36:00 Is Journey Management the next big thing</p>
<p>40:00 Where are things going</p>
<p><br></p>
<p>--- [ 2. LINKS ] ---</p>
<ul>
<li><a href="https://www.linkedin.com/in/marcfonteijn/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/marcfonteijn/</a></li>
<li><a href="https://www.servicedesignshow.com/circle/" target="_blank" rel="noopener noreferer">https://www.servicedesignshow.com/circle/</a></li>
</ul>
<p><br></p>
<p>--- [ 3. CIRCLE ] ---</p>
<p>Join our private community with smart and generous in-house service design professionals. </p>
<p><a href="https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=ep200&utm_content=v3" target="_blank" rel="noopener noreferer">https://servicedesignshow.com/circle</a></p>
![<p>Recently, I turned 43... I don't really celebrate my birthdays anymore. </p>
<p>Don't worry; I have an amazing wife who makes sure there's always cake. </p>
<p>But I do always try to take a moment and reflect on my past year because “The only time you should ever look back, is to see how far you've come.”</p>
<p>Well, today, it's not just about my journey; it's about ours. </p>
<p>We've hit a massive Service Design Show milestone: 200 episodes!</p>
<p>That's a new interview every two weeks for over 8 years.</p>
<p>And by now, we've clocked in over 500.000 listens to our conversations. Truly mind-boggling.</p>
<p>Especially when you consider how niche our field is (still). It tells me what I do matters to people like you.</p>
<p>Honestly, if I had to, I'd still do this show just for my own learning... but knowing you're out there makes it so much better.</p>
<p>To celebrate, I'm flipping the script. For this episode, it's me answering YOUR questions. Some are about service design, some get a bit personal...</p>
<p>Here's a sneak peek:</p>
<ul>
<li>Is Journey Management the next big thing?</li>
<li>Will service design disappear?</li>
<li>How does the Show make money?</li>
<li>How do I keep sane working solo?</li>
</ul>
<p>You might be surprised by some of the answers.</p>
<p>Guess, there's only one way to find out...</p>
<p>This episode was a lot of fun and quite a challenge to produce. Let me know if you like this format – maybe we'll do a follow up...</p>
<p>Take care,</p>
<p>~ Marc</p>
<p><br></p>
<p>--- [ 1. GUIDE ] ---</p>
<p>00:00 Welcome to episode 200</p>
<p>01:50 Why Service Design</p>
<p>04:30 Lessons learned from 200+ conversations</p>
<p>10:15 The business model</p>
<p>16:15 How to stay healthy and sane</p>
<p>25:00 Communicating service design</p>
<p>31:00 Designing timeless services</p>
<p>36:00 Is Journey Management the next big thing</p>
<p>40:00 Where are things going</p>
<p><br></p>
<p>--- [ 2. LINKS ] ---</p>
<ul>
<li><a href="https://www.linkedin.com/in/marcfonteijn/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/marcfonteijn/</a></li>
<li><a href="https://www.servicedesignshow.com/circle/" target="_blank" rel="noopener noreferer">https://www.servicedesignshow.com/circle/</a></li>
</ul>
<p><br></p>
<p>--- [ 3. CIRCLE ] ---</p>
<p>Join our private community with smart and generous in-house service design professionals. </p>
<p><a href="https://www.servicedesignshow.com/circle/?utm_source=podcast&utm_medium=podcast&utm_campaign=episode_description&utm_id=ep200&utm_content=v3" target="_blank" rel="noopener noreferer">https://servicedesignshow.com/circle</a></p>](https://us-central1-podcastguru-217d6.cloudfunctions.net/gcf_get_image?image_url=https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/69151/9b4aabd8b78b66f5.jpeg&width=300&height=300&api_key=xqFmUFX5BHLBTA)
