Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to fix your shop's toughest problems, including: ✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back. ✅ How hiring new blood immediately signals the end of the "old regime." ✅ Transforming chaos into "Law & Order" to boost tech productivity ✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone. ✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability. ✅ Broadening your technicians' perspective by teaching them how a financial statement works. If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career. #ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 15-minute. discovery call for coaching that grows your profits: http://bit.ly/CCIschedule 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris' New Leadership Book I AM LEADER: https://iamleader.com