What separates average service advisors from the ones who consistently write the most gross and deliver the best CSI? It's these 7 things that stand between you and absolutely crushing it as a Service Advisor! In this episode of SDR #349, Chris Collins and the team break down the 7 core traits of the highest-performing service advisors — the characteristics that drive more hours per RO, stronger customer trust, and long-term success in the dealership service drive. If you're a: • Service Advisor • Service Manager • Fixed Ops Director • Dealer Principal T his episode will show you what truly drives performance (and it's not product knowledge or objection handling). We cover: ✔ Why intentional advisors outperform indifferent ones ✔ How top advisors control the customer experience ✔ The psychology behind building trust in the service drive ✔ Why emotional resilience matters more than sales tactics ✔ The difference between investigators and order-takers ✔ How high performers think about CSI, hours per RO, and gross Most advisor training focuses on selling techniques. Top advisors focus on trust, ownership, and controlling the experience. Want better results in your service department? Start here. #ServiceAdvisor #ServiceDriveRevolution #FixedOps #AutomotiveManagement #DealershipTraining #ServiceManager #IncreaseGross #CSI #AutoIndustry #ServiceDepartment #ChrisBulldogCollins 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://calendly.com/cci-schedule/30-minute-discovery-call-with-chris-collins-inc?utm=SDRPod&month=2025-12 🛑 Best-selling books on making your Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR 🛑 Grab Chris's New Leadership Book I AM LEADER: https://iamleader.com