Service Managers, Fixed Ops Directors, and Advisors — the "No" is where the real sale begins. But most advisors are killing their gross profit with five specific, "dumb" responses that shut down the conversation forever. In this episode of SDR #350, Chris, Hogi, and Adam break down the psychology of rejection and how to pivot like a pro. We also discuss off-season NFL training and why Hogi's pre-workout includes a cheeseburger. In this episode, we break down: ✅ The 5 most common (and costly) mistakes advisors make after a customer says "no." ✅ Why "I understand" is often the worst thing you can say ✅ How to stay "genuinely curious" to keep the door open for future sales ✅ The difference between a "Hard No" and a "Not Right Now." ✅ Training like an NFL pro vs. working out at the local gym ✅ Why Dale Carnegie's "How to Win Friends and Influence People" is still the best service manual ever written ✅ The importance of connecting with people over simple product knowledge If your service department struggles with: - Low closing ratios on recommended repairs - Advisors who give up the moment a customer hesitates - "Learned helplessness" in the service drive - Inconsistent customer retention - Or advisors who focus on the DMS instead of the human being in front of them This episode will give your team the tools to handle rejection with confidence and turn more "no's" into "yes's." The success of your service drive is determined by what happens after the customer says no. #FixedOps #ServiceAdvisor #AutomotiveLeadership #ChrisBulldogCollins #SalesTraining #ServiceDriveRevolution #ServiceManager #dalecarnegie 🛑 On-Demand Training For Huge Results: https://shorturl.at/j7J8u 🛑 Book a free 30-min discovery call for coaching that grows your profits: https://chriscollinsinc.com/chris-collins-method/ 🛑 Best-selling books on making Fixed Ops a money printer: https://chriscollinsinc.com/shop/ 🛑 Got a question? Call us at 1-833-3-ASK-SDR