<description>&lt;p&gt;Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business. &lt;/p&gt;&lt;p&gt;(00:00:00) Introductions&lt;/p&gt;&lt;p&gt;(00:01:42) Quiñones’ career journey &lt;/p&gt;&lt;p&gt;(00:05:06) IKEA’s commitment to sustainability &lt;/p&gt;&lt;p&gt;(00:14:46) What Quiñones loves most about his job &lt;/p&gt;&lt;p&gt;(00:20:59) Creating a core IKEA experience across the globe &lt;/p&gt;&lt;p&gt;(00:23:26) Staying current in an ever-evolving industry &lt;/p&gt;&lt;p&gt;&lt;strong&gt;The National Retail Federation is the world’s largest retail trade association.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Every day, we passionately stand up for the people, policies and ideas that help retail succeed.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Resources:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;• &lt;a href="https://www.ikea.com/us/en/" rel="noopener noreferrer" target="_blank"&gt;ikea.com/us/en&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• NRF2025: Retail’s Big Show: &lt;a href="https://nrfbigshow.nrf.com/" rel="noopener noreferrer" target="_blank"&gt;nrfbigshow.nrf.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• Get ready for &lt;a href="https://nrfbigshow.nrf.com/?utm_source=NRF.com&amp;amp;utm_medium=Home_CTA&amp;amp;utm_term=Save%2B300&amp;amp;utm_content=MK_AN25_nrfcom_RegDL_092424&amp;amp;utm_campaign=MK_AN25" rel="noopener noreferrer" target="_blank"&gt;Retail’s Big Show in NYC&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• &lt;a href="https://nrf.com/membership/nrf-membership" rel="noopener noreferrer" target="_blank"&gt;Become an NRF member&lt;/a&gt; and join the world’s largest retail trade association&lt;/p&gt;&lt;p&gt;• Learn about our retail education platform, NRF Foundation, at &lt;a href="https://nrffoundation.org" rel="noopener noreferrer" target="_blank"&gt;nrffoundation.org&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• Learn about retail advocacy at &lt;a href="https://nrf.com/advocacy" rel="noopener noreferrer" target="_blank"&gt;nrf.com/advocacy&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• Find more episodes at &lt;a href="https://retailgetsreal.com" rel="noopener noreferrer" target="_blank"&gt;retailgetsreal.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Related:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;• &lt;a href="https://nrf.com/media-center/press-releases/nrf-foundation-announces-list-people-shaping-retails-future-2025" rel="noopener noreferrer" target="_blank"&gt;NRF Foundation Announces The List Of People Shaping Retail’s Future 2025&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• &lt;a href="https://nrf.com/media-center/press-releases/goldman-sachs-chairman-ceo-speak-retails-big-show" rel="noopener noreferrer" target="_blank"&gt;Goldman Sachs Chairman &amp;amp; CEO to Speak at Retail’s Big Show&lt;/a&gt;&lt;/p&gt;&lt;p&gt;• &lt;a href="https://nrf.com/blog/creating-circular-retail-economy#:~:text=Circular%20retail%20practices%20include%2C%20for,packaging%20to%20reduce%20packaging%20waste." rel="noopener noreferrer" target="_blank"&gt;Creating a circular retail economy&lt;/a&gt;&lt;/p&gt;</description>

Retail Gets Real

National Retail Federation

368. How IKEA innovates in sustainability and customer experience

NOV 12, 202428 MIN
Retail Gets Real

368. How IKEA innovates in sustainability and customer experience

NOV 12, 202428 MIN

Description

Javier Quiñones, CEO and chief sustainability officer at IKEA U.S., shares his 25-year career journey at the company, what he loves most about his job and how he stays current in the ever-evolving retail industry. We also talk about IKEA’s commitment to sustainability and how it’s good business to be a good business.

(00:00:00) Introductions

(00:01:42) Quiñones’ career journey

(00:05:06) IKEA’s commitment to sustainability

(00:14:46) What Quiñones loves most about his job

(00:20:59) Creating a core IKEA experience across the globe

(00:23:26) Staying current in an ever-evolving industry

The National Retail Federation is the world’s largest retail trade association.

Every day, we passionately stand up for the people, policies and ideas that help retail succeed.

Resources:

ikea.com/us/en

• NRF2025: Retail’s Big Show: nrfbigshow.nrf.com

• Get ready for Retail’s Big Show in NYC

Become an NRF member and join the world’s largest retail trade association

• Learn about our retail education platform, NRF Foundation, at nrffoundation.org

• Learn about retail advocacy at nrf.com/advocacy

• Find more episodes at retailgetsreal.com

Related:

NRF Foundation Announces The List Of People Shaping Retail’s Future 2025

Goldman Sachs Chairman & CEO to Speak at Retail’s Big Show

Creating a circular retail economy