<p>Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they <strong>explore how organisations can streamline internal service operations, dismantle silos, and harness AI</strong> to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.</p><p> </p><p>What’s covered in this episode:</p><p> </p><p><strong>Redefining Service Operations</strong></p><p>What service operations mean in today’s business landscape</p><p>Moving beyond ITSM to drive enterprise-wide transformation</p><p> </p><p><strong>Maximising Efficiency</strong></p><p>Platform consolidation strategies</p><p>Doing more with less through smarter workflows</p><p> </p><p><strong>AI & Automation in Action</strong></p><p>Where AI and automation are making a tangible impact</p><p>From governance to data-driven decision-making</p><p> </p><p><strong>Leadership in a Changing Environment</strong></p><p>How leaders can adapt to evolving business structures</p><p>Aligning service delivery with rising user expectations</p><br><p>Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.</p><br><p>For more information visit <a href="https://www.softcat.com/" rel="noopener noreferrer" target="_blank">softcat.com</a>.</p><br><p>This podcast is produced by <a href="https://www.softcat.com/" rel="noopener noreferrer" target="_blank">The Podcast Coach</a>.</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>
