Business of Healthcare

Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook Lane come in. In only two years, they reduced overdoses by 90%, overdose deaths by 80%, and overdose-related ER visits by 50%. In this episode of the Business of Healthcare, we explore how these two leaders helped dramatically reduce the overdose crisis in their county, saving lives and money.

Carteret County is a coastal North Carolina community of approx 70,000 residents which swells to 200,000 during the summer beach season. Carteret had a big overdose problem, ranked in the worst quintile in North Carolina.That's where Consolidated Health and Human Services Director Dr. Randall Williams and Post Overdose Response Team Manager Brook Lane come in. In only two years, they reduced overdoses by 90%, overdose deaths by 80%, and overdose-related ER visits by 50%. In this episode of the Business of Healthcare, we explore how these two leaders helped dramatically reduce the overdose crisis in their county, saving lives and money.

Gautam Shrikhande, MD, Chief Executive Officer of Pelvic Rehabilitation Medicine and Brian Rath, Partner, Lorient Capital join Business of Healthcare to explore the role of private equity in physician services. Physicians want to serve patients with the highest value care at the best cost while being fairly compensated. Growth is a sign of a healthy, well-run practice. Ethical medical groups attract patients and increase revenue per patient by providing better outcomes, patient experience, and value as compared to local alternatives. Some practices of these practices are choosing private equity to fund growth. As a source of capital, is private equity better at supporting growth? Does a practice taking PE investment run the risk of overly aggressive patient recruitment and billing? Do private equity partners help practices engage the right patients for growth? We learn how one of these practices, PRM, partnered up with a PE firm to achieve velocity and growth. We look at the investment hypothesis, how they find the right patients for their services, how outcomes are measured and the role PE has with physician leaders.

You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.

Digital ethnography observes healthcare decision making on community message boards. These insights bring a more distinct 'voice of the customer' to shape marketing and service delivery. Health system marketing leader Jeff T. House and digital ethnography Dean Browell, Ph.D. join BOH host Matthew Hanis to explain how digital ethnographic research is applied and some of the surprising insights which have emerged.