<description>&lt;p&gt;&lt;em&gt;&lt;span style="font-weight: 400;"&gt;You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.&lt;/span&gt;&lt;/em&gt;&lt;/p&gt;</description>

Business of Healthcare

Matthew Hanis

The Modern Discipline of Patient Experience

NOV 25, 201922 MIN
Business of Healthcare

The Modern Discipline of Patient Experience

NOV 25, 201922 MIN

Description

You may think Patient Experience is a straightforward discipline. Cathy Lee, Corporate Vice President for Patient Experience, joins BOH host Matthew Hanis to explain the lenses of a modern patient experience program and her innovations in the space.