<p>In the age of&nbsp;AI, trust and human connection are the new foundations of customer experience.</p><br><p>The rules are changing: technology is reshaping how brands interact with consumers, but it is human connection, trust, and transparency that will define the winners.&nbsp;In this episode, <strong>Jane Ostler</strong> talks with&nbsp;<strong>Isabelle&nbsp;Zdatny&nbsp;</strong>and<strong> Amy Cashman</strong>. They discuss how organisations must move beyond captive audiences and transactional relationships, earning loyalty through responsible practices and meaningfully different&nbsp;experiences. In an era where everything can be commoditised except the human touch, brands who deliver on their promises and build emotional connections will stand out.&nbsp;</p><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>