In this episode, we’re joined by<a href="https://www.linkedin.com/in/chantal-schweizer/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"> Chantal Schweizer</a>, Head of Strategic Data Services at <a href="https://www.linkedin.com/company/pivotree/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Pivotree</a>. Chantal shares how structured product data impacts B2B success, why spreadsheets still dominate business operations and how taxonomy and knowledge graphs drive smarter decisions. Key Takeaways: (02:12) Taxonomy helps structure product data for better organization and searchability.(05:20) Spreadsheets remain the default tool for managing business and product data.(10:29) Taxonomy creates order from chaos, whether in nature or commerce.(12:35) Spreadsheets can’t handle large-scale operations.(16:35) Understanding SKU count and categories reveals the scale of data challenges.(19:16) Discovery projects identify data issues before implementing long-term solutions.(21:58) Automation creates efficiency but often sparks fears about job security.(25:10) Buyers need fast, intuitive search tools to find products easily.(29:59) An ontology connects multiple taxonomies to create structured relationships.(34:55) A retailer adjusted inventory based on Taylor Swift’s concert schedule. Resources Mentioned: <a href="https://www.linkedin.com/in/chantal-schweizer/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Chantal Schweizer</a> -https://www.linkedin.com/in/chantal-schweizer/ <a href="https://www.linkedin.com/company/pivotree/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Pivotree</a> | LinkedIn -https://www.linkedin.com/company/pivotree/ <a href="https://www.pivotree.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Pivotree</a> | Website -https://www.pivotree.com/ <a href="https://www.youtube.com/@ChantalSchweizer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Chantal Schweizer’s YouTube channel on Taxonomy</a> -https://www.youtube.com/@ChantalSchweizer <a href="https://www.linkedin.com/in/pivotreeautomotive/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Sam Russo</a> -https://www.linkedin.com/in/pivotreeautomotive/ ﻿﻿Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation. #eCommerce #B2BeCommerce #DigitalCommerce

<description>&lt;p&gt;&lt;span style="background-color: transparent;"&gt;In this episode, we’re joined by&lt;/span&gt;&lt;a href="https://www.linkedin.com/in/chantal-schweizer/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt; Chantal Schweizer&lt;/a&gt;&lt;span style="background-color: transparent;"&gt;, Head of Strategic Data Services at &lt;/span&gt;&lt;a href="https://www.linkedin.com/company/pivotree/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Pivotree&lt;/a&gt;&lt;span style="background-color: transparent;"&gt;. Chantal shares how structured product data impacts B2B success, why spreadsheets still dominate business operations and how taxonomy and knowledge graphs drive smarter decisions.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;Key Takeaways:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(02:12) Taxonomy helps structure product data for better organization and searchability.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(05:20) Spreadsheets remain the default tool for managing business and product data.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(10:29) Taxonomy creates order from chaos, whether in nature or commerce.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(12:35) Spreadsheets can’t handle large-scale operations.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(16:35) Understanding SKU count and categories reveals the scale of data challenges.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(19:16) Discovery projects identify data issues before implementing long-term solutions.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(21:58) Automation creates efficiency but often sparks fears about job security.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(25:10) Buyers need fast, intuitive search tools to find products easily.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(29:59) An ontology connects multiple taxonomies to create structured relationships.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(34:55) A retailer adjusted inventory based on Taylor Swift’s concert schedule.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;Resources Mentioned:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/in/chantal-schweizer/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Chantal Schweizer&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/chantal-schweizer/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/company/pivotree/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Pivotree&lt;/a&gt; | LinkedIn -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/company/pivotree/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.pivotree.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Pivotree&lt;/a&gt; | Website -&lt;/p&gt;&lt;p&gt;https://www.pivotree.com/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.youtube.com/@ChantalSchweizer" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Chantal Schweizer’s YouTube channel on Taxonomy&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.youtube.com/@ChantalSchweizer&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/in/pivotreeautomotive/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Sam Russo&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/pivotreeautomotive/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;&lt;span class="ql-cursor"&gt;﻿﻿&lt;/span&gt;Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;#eCommerce #B2BeCommerce #DigitalCommerce&lt;/span&gt;&lt;/p&gt;</description>

In this episode, we’re joined by Chantal Schweizer, Head of Strategic Data Services at Pivotree. Chantal shares how structured product data impacts B2B success, why spreadsheets still dominate business operations and how taxonomy and knowledge grap...

How Taylor Swift Helped Optimize Inventory with Chantal Schweizer of Pivotree

<a href="https://www.linkedin.com/in/jmoberger/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Jack Moberger</a>, Head of Sales at<a href="https://www.linkedin.com/company/docunlock-ai/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"> DocUnlock</a>, joins us to discuss the evolution of B2B sales, AI-driven automation and the changing landscape of global trade. Jack shares insights from his time at Algolia and how his current role is transforming customs brokerage through digitization. Key Takeaways: (03:22) Why “corporate polycrisis” is a reality for many businesses.(06:02) The challenges of B2B search and discovery for vendors.(08:28) The era of generic B2B messaging is ending.(13:37) Supply chains are now more complex and interconnected.(15:41) How customs brokerage and freight forwarding are becoming more complex.(18:33) What DocUnlock does to automate customs clearance and reduce manual work.(23:37) AI is enabling compliance-heavy industries to scale efficiently.(27:50) AI thrives in workflows with clear, correct answers.(29:38) B2B digitization isn’t killing sales — it’s evolving it.(35:37) Why eCommerce teams should be involved in sales forecasting.(39:36) Regulatory changes create immediate demand for expert advice.(43:27) Some of the best tech insights come from under-the-radar sources. ﻿Resources Mentioned: <a href="https://www.linkedin.com/in/jmoberger/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Jack Moberger</a> -https://www.linkedin.com/in/jmoberger/ <a href="https://www.linkedin.com/company/docunlock-ai/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">DocUnlock</a> -https://www.linkedin.com/company/docunlock-ai/ <a href="https://www.wto.org/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">World Trade Organization</a> -https://www.wto.org/ <a href="https://www.amazon.com/Three-Body-Problem-Cixin-Liu/dp/0765382032" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">"The Three-Body Problem" by Cixin Liu</a> -https://www.amazon.com/Three-Body-Problem-Cixin-Liu/dp/0765382032 Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation. #eCommerce #B2BeCommerce #DigitalCommerce

<description>&lt;p&gt;&lt;a href="https://www.linkedin.com/in/jmoberger/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Jack Moberger&lt;/a&gt;&lt;span style="background-color: transparent;"&gt;, Head of Sales at&lt;/span&gt;&lt;a href="https://www.linkedin.com/company/docunlock-ai/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt; DocUnlock&lt;/a&gt;&lt;span style="background-color: transparent;"&gt;, joins us to discuss the evolution of B2B sales, AI-driven automation and the changing landscape of global trade. Jack shares insights from his time at Algolia and how his current role is transforming customs brokerage through digitization.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;Key Takeaways:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(03:22) Why “corporate polycrisis” is a reality for many businesses.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(06:02) The challenges of B2B search and discovery for vendors.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(08:28) The era of generic B2B messaging is ending.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(13:37) Supply chains are now more complex and interconnected.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(15:41) How customs brokerage and freight forwarding are becoming more complex.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(18:33) What DocUnlock does to automate customs clearance and reduce manual work.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(23:37) AI is enabling compliance-heavy industries to scale efficiently.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(27:50) AI thrives in workflows with clear, correct answers.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(29:38) B2B digitization isn’t killing sales — it’s evolving it.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(35:37) Why eCommerce teams should be involved in sales forecasting.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(39:36) Regulatory changes create immediate demand for expert advice.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(43:27) Some of the best tech insights come from under-the-radar sources.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;&lt;span class="ql-cursor"&gt;﻿&lt;/span&gt;Resources Mentioned:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/in/jmoberger/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Jack Moberger&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/jmoberger/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/company/docunlock-ai/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;DocUnlock&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/company/docunlock-ai/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.wto.org/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;World Trade Organization&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.wto.org/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.amazon.com/Three-Body-Problem-Cixin-Liu/dp/0765382032" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;"The Three-Body Problem" by Cixin Liu&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.amazon.com/Three-Body-Problem-Cixin-Liu/dp/0765382032&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;#eCommerce #B2BeCommerce #DigitalCommerce&lt;/span&gt;&lt;/p&gt;</description>

Jack Moberger, Head of Sales at DocUnlock, joins us to discuss the evolution of B2B sales, AI-driven automation and the changing landscape of global trade. Jack shares insights from his time at Algolia and how his current role is transforming custo...

Dock to the Future: AI, Freight and Customs with Jack Moberger of DocUnlock

In this episode, Digital Experience Expert <a href="https://www.linkedin.com/in/samantharschwartz/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Samantha Schwartz</a> joins us to discuss the power of digital transformation in B2B commerce. With experience at companies like Jensen, McMaster-Carr, Zoro and ISN, Samantha shares how businesses can move beyond traditional sales models, leverage data for trust and create frictionless customer experiences. Key Takeaways: (04:22) How a customer-first strategy and strong data foundation drive growth.(09:35) Why B2B eCommerce is more than an add-to-cart button.(14:11) The impact of digital tools on sales, operations and customer service.(16:07) How better merchandising and search can significantly increase RFQs.(19:19) Why high-quality product data builds trust and drives conversions.(20:17) How digitizing invoicing and payments can save hours of manual work.(24:19) Strategies for meeting customers where they are and removing friction.(28:02) The importance of taking risks and testing new digital channels.(31:41) Advice for eCommerce leaders on proving digital’s value internally.(34:35) How to assess a company’s digital maturity before joining.(41:01) Why creativity requires stepping back and giving ideas space. Resources Mentioned: <a href="https://www.linkedin.com/in/samantharschwartz/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Samantha Schwartz</a> -https://www.linkedin.com/in/samantharschwartz/ <a href="https://www.jensenprecast.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">Jensen Infrastructure</a> -https://www.jensenprecast.com/ <a href="https://www.amazon.com/Creativity-Short-Cheerful-John-Cleese/dp/0385348274" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);">“Creativity: A Short and Cheerful Guide” by John Cleese</a> -https://www.amazon.com/Creativity-Short-Cheerful-John-Cleese/dp/0385348274 Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation. #eCommerce #B2BeCommerce #DigitalCommerce

<description>&lt;p&gt;&lt;span style="background-color: transparent;"&gt;In this episode, Digital Experience Expert &lt;/span&gt;&lt;a href="https://www.linkedin.com/in/samantharschwartz/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Samantha Schwartz&lt;/a&gt;&lt;span style="background-color: transparent;"&gt; joins us to discuss the power of digital transformation in B2B commerce. With experience at companies like Jensen, McMaster-Carr, Zoro and ISN, Samantha shares how businesses can move beyond traditional sales models, leverage data for trust and create frictionless customer experiences.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;Key Takeaways:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(04:22) How a customer-first strategy and strong data foundation drive growth.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(09:35) Why B2B eCommerce is more than an add-to-cart button.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(14:11) The impact of digital tools on sales, operations and customer service.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(16:07) How better merchandising and search can significantly increase RFQs.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(19:19) Why high-quality product data builds trust and drives conversions.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(20:17) How digitizing invoicing and payments can save hours of manual work.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(24:19) Strategies for meeting customers where they are and removing friction.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(28:02) The importance of taking risks and testing new digital channels.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(31:41) Advice for eCommerce leaders on proving digital’s value internally.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(34:35) How to assess a company’s digital maturity before joining.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;(41:01) Why creativity requires stepping back and giving ideas space.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong style="background-color: transparent;"&gt;Resources Mentioned:&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.linkedin.com/in/samantharschwartz/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Samantha Schwartz&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.linkedin.com/in/samantharschwartz/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.jensenprecast.com/" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;Jensen Infrastructure&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.jensenprecast.com/&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;a href="https://www.amazon.com/Creativity-Short-Cheerful-John-Cleese/dp/0385348274" target="_blank" style="background-color: transparent; color: rgb(17, 85, 204);"&gt;“Creativity: A Short and Cheerful Guide” by John Cleese&lt;/a&gt; -&lt;/p&gt;&lt;p&gt;https://www.amazon.com/Creativity-Short-Cheerful-John-Cleese/dp/0385348274&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;span style="background-color: transparent;"&gt;#eCommerce #B2BeCommerce #DigitalCommerce&lt;/span&gt;&lt;/p&gt;</description>

In this episode, Digital Experience Expert Samantha Schwartz joins us to discuss the power of digital transformation in B2B commerce. With experience at companies like Jensen, McMaster-Carr, Zoro and ISN, Samantha shares how businesses can move bey...

Real-World Tactics for Winning in B2B eCommerce with Samantha Schwartz, Digital Experience Expert

In this episode, we’re joined by <a href='https://www.linkedin.com/in/jasonhein/'>Jason Hein</a>, Global Director, Product Content and Search at <a href='https://www.linkedin.com/company/b2b-ecommerce-association/'>B2B eCommerce Association</a>, to discuss the challenges of product data, merchandising and marketplace strategy in B2B eCommerce. With decades of experience at McMaster-Carr, Amazon Business and Bloomreach, Jason shares why bad product content holds companies back and how to fix it without getting overwhelmed. Key Takeaways: (05:02) Companies wait for a “miracle” fix instead of addressing product data issues. (13:55) Product content must be correct, complete, consistent and clear. (15:18) Contextualization tailors content to customer needs and industries. (18:59) Distributors must define standards for product data with suppliers. (21:30) Prioritize high-traffic categories for faster data improvement results. (24:36) Marketplaces struggle with balancing selection and product discovery tools. (27:06) Investments in product discovery often lag behind selection growth. (31:30) Analytics help focus resources on high-impact product categories. (33:32) The B2B eCommerce Association trains companies on product content. (39:56) The TV series “Ted Lasso” offers lessons in change management for B2B leaders. Resources Mentioned: <a href='https://www.linkedin.com/in/jasonhein/'>Jason Hein</a> - https://www.linkedin.com/in/jasonhein/ <a href='https://www.linkedin.com/company/b2b-ecommerce-association/'>B2B eCommerce Association | LinkedIn</a> - https://www.linkedin.com/company/b2b-ecommerce-association/ <a href='https://b2bea.org'>B2B eCommerce Association | Website</a> - https://b2bea.org <a href='https://www.mcmaster.com/'>McMaster-Carr Catalog</a> - https://www.mcmaster.com/ Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation. #eCommerce #B2BeCommerce #DigitalCommerce

<description>&lt;p&gt;In this episode, we’re joined by &lt;a href='https://www.linkedin.com/in/jasonhein/'&gt;Jason Hein&lt;/a&gt;, Global Director, Product Content and Search at &lt;a href='https://www.linkedin.com/company/b2b-ecommerce-association/'&gt;B2B eCommerce Association&lt;/a&gt;, to discuss the challenges of product data, merchandising and marketplace strategy in B2B eCommerce. With decades of experience at McMaster-Carr, Amazon Business and Bloomreach, Jason shares why bad product content holds companies back and how to fix it without getting overwhelmed.&lt;b&gt;&lt;br/&gt;&lt;br/&gt;&lt;br/&gt;Key Takeaways:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;(05:02) Companies wait for a “miracle” fix instead of addressing product data issues.&lt;br/&gt;(13:55) Product content must be correct, complete, consistent and clear.&lt;br/&gt;(15:18) Contextualization tailors content to customer needs and industries.&lt;br/&gt;(18:59) Distributors must define standards for product data with suppliers.&lt;br/&gt;(21:30) Prioritize high-traffic categories for faster data improvement results.&lt;br/&gt;(24:36) Marketplaces struggle with balancing selection and product discovery tools.&lt;br/&gt;(27:06) Investments in product discovery often lag behind selection growth.&lt;br/&gt;(31:30) Analytics help focus resources on high-impact product categories.&lt;br/&gt;(33:32) The B2B eCommerce Association trains companies on product content.&lt;br/&gt;(39:56) The TV series “Ted Lasso” offers lessons in change management for B2B leaders.&lt;br/&gt;&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Resources Mentioned:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;&lt;a href='https://www.linkedin.com/in/jasonhein/'&gt;Jason Hein&lt;/a&gt; -&lt;br/&gt;https://www.linkedin.com/in/jasonhein/&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.linkedin.com/company/b2b-ecommerce-association/'&gt;B2B eCommerce Association | LinkedIn&lt;/a&gt; -&lt;br/&gt;https://www.linkedin.com/company/b2b-ecommerce-association/&lt;br/&gt;&lt;br/&gt;&lt;a href='https://b2bea.org'&gt;B2B eCommerce Association | Website&lt;/a&gt; -&lt;br/&gt;https://b2bea.org&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.mcmaster.com/'&gt;McMaster-Carr Catalog&lt;/a&gt; -&lt;br/&gt;https://www.mcmaster.com/&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;Thanks for listening to the “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;#eCommerce #B2BeCommerce #DigitalCommerce&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;</description>

In this episode, we’re joined by Jason Hein, Global Director, Product Content and Search at B2B eCommerce Association, to discuss the challenges of product data, merchandising and marketplace strategy in B2B eCommerce. With decades of experience at...

Why Product Data is a Distributor’s Biggest Problem with Jason Hein of B2B eCommerce Association

In this episode, <a href='https://www.linkedin.com/in/mtboland/'>Matt Boland</a>, Director of Global Supply Chain Partners, and <a href='https://www.linkedin.com/in/chad-andrews-28602722/'>Chad Andrews</a>, Director of Solution Engineering, both of Körber Supply Chain Software, discuss the transformative role of the order management system (OMS) in B2B operations. Key Takeaways: (04:42) OMS needs evangelism and adoption to meet the evolving demands of B2B. (06:52) How available-to-promise challenges impact B2B order fulfillment. (08:17) SLAs in B2B are non-negotiable — noncompliance can result in chargebacks or cancellations. (11:19) OMS fits between demand channels, ERP and warehouse systems to optimize decision-making. (15:46)  Protecting revenue and profitability with automated rules and intelligent order processing. (18:04)  OMS acts as the “great unifier,” ensuring consistency across systems and processes. (22:12)  Inventory visibility through OMS unlocks additional revenue opportunities. (29:47) Customer-specific rules belong in OMS, not ERP, for scalability and flexibility. (34:02) Modular deployment of OMS components addresses specific business challenges effectively. Resources Mentioned: <a href='https://www.linkedin.com/in/mtboland/'>Matt Boland</a> - https://www.linkedin.com/in/mtboland/ <a href='https://www.linkedin.com/in/chad-andrews-28602722/'>Chad Andrews</a> - https://www.linkedin.com/in/chad-andrews-28602722/ <a href='https://www.ibm.com/watson'>IBM Watson</a> - https://www.ibm.com/watson <a href='https://web.mit.edu/research/'>MIT Research</a> - https://web.mit.edu/research/ Thanks for listening to “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation. #eCommerce #B2BeCommerce #DigitalCommerce

<description>&lt;p&gt;In this episode, &lt;a href='https://www.linkedin.com/in/mtboland/'&gt;Matt Boland&lt;/a&gt;, Director of Global Supply Chain Partners, and &lt;a href='https://www.linkedin.com/in/chad-andrews-28602722/'&gt;Chad Andrews&lt;/a&gt;, Director of Solution Engineering, both of Körber Supply Chain Software, discuss the transformative role of the order management system (OMS) in B2B operations.&lt;br/&gt;&lt;b&gt;&lt;br/&gt;Key Takeaways:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;(04:42) OMS needs evangelism and adoption to meet the evolving demands of B2B.&lt;br/&gt;(06:52) How available-to-promise challenges impact B2B order fulfillment.&lt;br/&gt;(08:17) SLAs in B2B are non-negotiable — noncompliance can result in chargebacks or cancellations.&lt;br/&gt;(11:19) OMS fits between demand channels, ERP and warehouse systems to optimize decision-making.&lt;br/&gt;(15:46)  Protecting revenue and profitability with automated rules and intelligent order processing.&lt;br/&gt;(18:04)  OMS acts as the “great unifier,” ensuring consistency across systems and processes.&lt;br/&gt;(22:12)  Inventory visibility through OMS unlocks additional revenue opportunities.&lt;br/&gt;(29:47) Customer-specific rules belong in OMS, not ERP, for scalability and flexibility.&lt;br/&gt;(34:02) Modular deployment of OMS components addresses specific business challenges effectively.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Resources Mentioned:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;&lt;a href='https://www.linkedin.com/in/mtboland/'&gt;&lt;b&gt;Matt Boland&lt;/b&gt;&lt;/a&gt;&lt;b&gt; -&lt;br/&gt; &lt;/b&gt;https://www.linkedin.com/in/mtboland/&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.linkedin.com/in/chad-andrews-28602722/'&gt;&lt;b&gt;Chad Andrews&lt;/b&gt;&lt;/a&gt;&lt;b&gt; -&lt;br/&gt; &lt;/b&gt;https://www.linkedin.com/in/chad-andrews-28602722/&lt;br/&gt;&lt;b&gt;&lt;br/&gt;&lt;/b&gt;&lt;a href='https://www.ibm.com/watson'&gt;&lt;b&gt;IBM Watson&lt;/b&gt;&lt;/a&gt;&lt;b&gt; -&lt;br/&gt;&lt;/b&gt;https://www.ibm.com/watson&lt;br/&gt;&lt;br/&gt;&lt;a href='https://web.mit.edu/research/'&gt;&lt;b&gt;MIT Research&lt;/b&gt;&lt;/a&gt;&lt;b&gt; -&lt;br/&gt;&lt;/b&gt;https://web.mit.edu/research/&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;Thanks for listening to “B2B Commerce UnCut: A Journey Through Change,” powered by Oro. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;#eCommerce #B2BeCommerce #DigitalCommerce&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;</description>

In this episode, Matt Boland, Director of Global Supply Chain Partners, and Chad Andrews, Director of Solution Engineering, both of Körber Supply Chain Software, discuss the transformative role of the order management system (OMS) in B2B operations...

Körber Enthusiasm: How Order Management Can Make You Money with Matt Boland and Chad Andrews of Körber Supply Chain Software

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B2B Commerce UnCut Podcast: The Unvarnished Truth About B2B eCommerce

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