<p>Check the link at the bottom of the description to join our FREE Group.</p><p><br></p><p>In this episode, I share a behind-the-scenes look at how Farah and I build, develop, and maintain a high-performing team inside our coaching companies — using a method that actually works in the real world, not a corporate, box-ticking formality.</p><p><br></p><p><br></p><p>For years, both of us experienced the traditional appraisal system in retail: once-a-year reviews, long forms, HR paperwork, and conversations that felt more like obligations than genuine development. </p><p><br></p><p><br></p><p>Nothing about it was connected to core values, real performance, or culture. </p><p><br></p><p><br></p><p>It never truly helped people grow. </p><p><br></p><p><br></p><p>It simply met a deadline.</p><p><br></p><p><br></p><p>What we use now is the complete opposite.</p><p><br></p><p><br></p><p>We follow the EOS framework by Gino Wickman, and in this episode I walk you through exactly how we use tools like the People Analyser, GWC, and monthly check-ins to evaluate our team in a way that’s simple, consistent, and aligned with the values our business is built on.</p><p><br></p><p><br></p><p>I break down why core values matter more than any skill set — and how we defined our own values: Client-Centric, Growth Is a Priority, and Unimpeachable Character.</p><p><br></p><p><br></p><p>These aren’t posters on the wall. </p><p><br></p><p><br></p><p>They are the standards the team live by daily. </p><p><br></p><p><br></p><p>Every team member knows them, can give examples of how they’ve demonstrated them, and is reviewed monthly against them. </p><p><br></p><p><br></p><p>It’s honest, practical, and respectful — not corporate bureaucracy.</p><p><br></p><p><br></p><p>Farah also explains how we use the GWC framework (Get It, Want It, Capacity To Do It) to identify whether someone truly fits their role. </p><p><br></p><p><br></p><p>You’ll hear powerful stories about people who were great on paper but didn’t align with our culture, and others who transformed once the expectations were clear. </p><p><br></p><p><br></p><p>We even share examples of team members navigating life changes like new babies, shifting capacity, and growing responsibilities — and how monthly check-ins keep communication open long before any issue becomes a problem.</p><p><br></p><p><br></p><p>We also talk about setting the bar: why five out of six value-based “pluses” is the minimum standard, how to evaluate fairly, and what to do when the bar isn’t met.</p><p><br></p><p><br></p><p>This part alone has helped our business coaching clients tighten their culture, avoid hiring mistakes, and finally understand what “the right person in the right seat” actually means.</p><p><br></p><p><br></p><p>Whether you’re leading your first assistant or managing a growing coaching company, this episode gives you the practical structure you need to build a team you can trust — one that grows with you, not against you.</p><p><br></p><p><br></p><p>If you want to refine your culture, improve team performance, or finally create clarity in your business operations, you’ll take a lot from this one.</p><p><br></p><p><br></p><p>Click play to listen to the full episode.</p><p><br></p><p>For more in-depth, personalised LIVE lessons, join our FREE community <strong>Healthy Pricing Healthy Profits</strong> here:<a href="https://www.facebook.com/groups/healthypricinghealthyprofits">⁠⁠⁠⁠ ⁠⁠⁠⁠</a></p><p><br></p><p><a href="https://www.facebook.com/groups/healthypricinghealthyprofits">⁠⁠⁠⁠https://www.facebook.com/groups/healthypricinghealthyprofits⁠⁠⁠⁠</a></p><p><br></p><p><br></p><p>Join other online coaches on their journey as they launch, start, and grow their coaching businesses.</p>