<p>In this episode, Brad Hairston talks with Vikash Jain, Managing Director and Senior Partner at Boston Consulting Group, who explains how agentic AI is expanding — not shrinking — the tech services market, while unpacking the gaps in productivity expectations, enterprise readiness, and commercial models that will define who wins and who gets left behind.</p><p>.</p><p>What we talked with Vikash about:</p><p>* Agentic AI as a growth catalyst for tech services, not a compression force</p><p>* The wide distance between AI optimism at the C-suite and actual organizational adoption capacity</p><p>* Enterprises expecting 30–40% gains; service providers only willing to commit 6–15%</p><p>* Structural and contractual obstacles preventing true value/risk-sharing models</p><p>* Top-down AI urgency driven by CEOs and boards, outpacing middle-management engagement</p><p>* BFSI as the front-runner in agentic adoption, particularly in customer-facing and GRC applications</p><p>* Pure-play ops-heavy service providers with limited agility as the most vulnerable cohort</p><p>* Data, security, and AI-enabling infrastructure as the &quot;shovels and picks&quot; opportunity of this era</p><p>.</p><p>BCG article discussed in this episode: https://www.bcg.com/publications/2026/the-200-billion-dollar-ai-opportunity-in-tech-services</p><p>.</p><p>Visit us on our socials:</p><p>🦾 Get started with SS&amp;C Blue Prism: https://okt.to/JcMLdU</p><p>🧑‍💻LinkedIn: https://okt.to/k8zIdp</p><p>✖️Twitter: https://okt.to/fHyd9G</p><p>🙋‍♀️Facebook: https://okt.to/Vyjfiz</p><p>📸Instagram: https://okt.to/5nYvIf</p><p>💭Blog: https://okt.to/QuGqVP</p><p>🤩Case studies: https://okt.to/ft1AMX</p><p>.</p><p>To ensure that you never miss an episode of Transform NOW, be sure to subscribe!</p>