0:00 - Why dream team building matters 
 0:33 - Stephanie Fox’s journey in beauty and recruiting 
 2:12 - The most important element in team building 
 3:50 - How leaders must evolve with the workforce 
 6:07 - The two stakeholders every salon depends on 
 8:37 - When owners should hire support to lead better 
 11:31 - How to create real team culture and trust 
 16:03 - How to balance team needs with business reality 
 20:05 - What recruiting actually means in salons 
 24:55 - The biggest recruiting mistakes salon owners make
 
Learn More About Our Sponsors: 
 Collins:<a href="http://collins.co/hpsa" rel="noopener noreferrer"> http://collins.co/hpsa</a> 
 L'ANZA:<a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmNfUUZ5eUlXSm5PZlQ4Qm81ckxqTVY4UV9pQXxBQ3Jtc0trTFZSLVo4UVhoenBELU5CX05sLTdWZE04ZWd0b28yU1FKTEtXU2FEMG0xQ1BZeV8zblU3aUo5a0RtdnVvc2pVR1g0d19xZ0d3X1RucXpTSEFyc1lHMm5JUHZUVExva1pEMzltTko4UGdMeUNlR21CQQ&q=https%3A%2F%2Fwww.lanza.com%2F&v=2jnd1tNF-Jg" rel="noopener noreferrer"> </a><a href="https://www.lanza.com/" rel="noopener noreferrer">https://www.lanza.com/</a> 
 MYA:<a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbTlGRE1fNE1HVG15TTVTdGtYMHBpcnhkaHpHQXxBQ3Jtc0tucXU2eWVTcEZyQ1Fpckp4dHFXcmM0aWl4TWhSREhaWVIwaGpEZHU2eTdJb0kyRWVIMUJ1U3lmS2pldTM4cG84VTFpcGx6MlNTVTB0MjR6NmZIR05ycmJCdWk0UFNoVkdXcFNWeW1YYXZNRXFNYlBuNA&q=https%3A%2F%2Fjoinmya.com%2F&v=2jnd1tNF-Jg" rel="noopener noreferrer"> </a><a href="https://joinmya.com/" rel="noopener noreferrer">https://joinmya.com/</a> 
 AURA:<a href="https://aurasalonware.com/hpsa/" rel="noopener noreferrer"> https://aurasalonware.com/hpsa/</a>

<description>&lt;p&gt;0:00 - Why dream team building matters&lt;br&gt;
 0:33 - Stephanie Fox’s journey in beauty and recruiting&lt;br&gt;
 2:12 - The most important element in team building&lt;br&gt;
 3:50 - How leaders must evolve with the workforce&lt;br&gt;
 6:07 - The two stakeholders every salon depends on&lt;br&gt;
 8:37 - When owners should hire support to lead better&lt;br&gt;
 11:31 - How to create real team culture and trust&lt;br&gt;
 16:03 - How to balance team needs with business reality&lt;br&gt;
 20:05 - What recruiting actually means in salons&lt;br&gt;
 24:55 - The biggest recruiting mistakes salon owners make&lt;/p&gt;
&lt;p&gt; &lt;/p&gt;
&lt;p&gt;Learn More About Our Sponsors:&lt;br&gt;
 Collins:&lt;a href="http://collins.co/hpsa" rel="noopener noreferrer"&gt; http://collins.co/hpsa&lt;/a&gt;&lt;br&gt;
 L'ANZA:&lt;a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbmNfUUZ5eUlXSm5PZlQ4Qm81ckxqTVY4UV9pQXxBQ3Jtc0trTFZSLVo4UVhoenBELU5CX05sLTdWZE04ZWd0b28yU1FKTEtXU2FEMG0xQ1BZeV8zblU3aUo5a0RtdnVvc2pVR1g0d19xZ0d3X1RucXpTSEFyc1lHMm5JUHZUVExva1pEMzltTko4UGdMeUNlR21CQQ&amp;q=https%3A%2F%2Fwww.lanza.com%2F&amp;v=2jnd1tNF-Jg" rel="noopener noreferrer"&gt; &lt;/a&gt;&lt;a href="https://www.lanza.com/" rel="noopener noreferrer"&gt;https://www.lanza.com/&lt;/a&gt;&lt;br&gt;
 MYA:&lt;a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbTlGRE1fNE1HVG15TTVTdGtYMHBpcnhkaHpHQXxBQ3Jtc0tucXU2eWVTcEZyQ1Fpckp4dHFXcmM0aWl4TWhSREhaWVIwaGpEZHU2eTdJb0kyRWVIMUJ1U3lmS2pldTM4cG84VTFpcGx6MlNTVTB0MjR6NmZIR05ycmJCdWk0UFNoVkdXcFNWeW1YYXZNRXFNYlBuNA&amp;q=https%3A%2F%2Fjoinmya.com%2F&amp;v=2jnd1tNF-Jg" rel="noopener noreferrer"&gt; &lt;/a&gt;&lt;a href="https://joinmya.com/" rel="noopener noreferrer"&gt;https://joinmya.com/&lt;/a&gt;&lt;br&gt;
 AURA:&lt;a href="https://aurasalonware.com/hpsa/" rel="noopener noreferrer"&gt; https://aurasalonware.com/hpsa/&lt;/a&gt;&lt;br&gt;
  &lt;/p&gt;
</description>

What does it really take to build a dream team in your salon? In this episode, Kayla talks with Stephanie Fox about leadership, recruiting, culture, and what today’s workforce is actually looking for. If you want to attract better people, keep them longer, and lead more effectively, this episode will help.


Do's and Dont's of Building Your Salon's Dream Team | EP 239 | Profitable Salon Owner

In this episode, you'll learn:
<ul>
 <li>Celebrating all wins means recognizing effort, risk, and progress, not just outcomes</li>
 <li>Immediate celebration creates emotional connection and builds confidence faster</li>
 <li>Struggling team members improve when owners focus on what they are doing right</li>
 <li>Celebration should be personalized so it feels encouraging, not performative</li>
 <li>A stronger culture is built when teams learn to celebrate themselves and each other consistently</li>
</ul>
 
Learn More About Our Sponsors: 
 Collins:<a href="http://collins.co/hpsa" rel="noopener noreferrer"> http://collins.co/hpsa</a> 
 L'ANZA:<a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbmNfUUZ5eUlXSm5PZlQ4Qm81ckxqTVY4UV9pQXxBQ3Jtc0trTFZSLVo4UVhoenBELU5CX05sLTdWZE04ZWd0b28yU1FKTEtXU2FEMG0xQ1BZeV8zblU3aUo5a0RtdnVvc2pVR1g0d19xZ0d3X1RucXpTSEFyc1lHMm5JUHZUVExva1pEMzltTko4UGdMeUNlR21CQQ&q=https%3A%2F%2Fwww.lanza.com%2F&v=2jnd1tNF-Jg" rel="noopener noreferrer"> </a><a href="https://www.lanza.com/" rel="noopener noreferrer">https://www.lanza.com/</a> 
 MYA:<a href="https://www.youtube.com/redirect?event=video_description&redir_token=QUFFLUhqbTlGRE1fNE1HVG15TTVTdGtYMHBpcnhkaHpHQXxBQ3Jtc0tucXU2eWVTcEZyQ1Fpckp4dHFXcmM0aWl4TWhSREhaWVIwaGpEZHU2eTdJb0kyRWVIMUJ1U3lmS2pldTM4cG84VTFpcGx6MlNTVTB0MjR6NmZIR05ycmJCdWk0UFNoVkdXcFNWeW1YYXZNRXFNYlBuNA&q=https%3A%2F%2Fjoinmya.com%2F&v=2jnd1tNF-Jg" rel="noopener noreferrer"> </a><a href="https://joinmya.com/" rel="noopener noreferrer">https://joinmya.com/</a> 
 AURA:<a href="https://aurasalonware.com/hpsa/" rel="noopener noreferrer"> https://aurasalonware.com/hpsa/</a> 
 (Use promo code HPSA for your first 2 months FREE)

<description>&lt;p&gt;In this episode, you'll learn:&lt;/p&gt;
&lt;ul&gt;
 &lt;li&gt;Celebrating all wins means recognizing effort, risk, and progress, not just outcomes&lt;/li&gt;
 &lt;li&gt;Immediate celebration creates emotional connection and builds confidence faster&lt;/li&gt;
 &lt;li&gt;Struggling team members improve when owners focus on what they are doing right&lt;/li&gt;
 &lt;li&gt;Celebration should be personalized so it feels encouraging, not performative&lt;/li&gt;
 &lt;li&gt;A stronger culture is built when teams learn to celebrate themselves and each other consistently&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt; &lt;/p&gt;
&lt;p&gt;Learn More About Our Sponsors:&lt;br&gt;
 Collins:&lt;a href="http://collins.co/hpsa" rel="noopener noreferrer"&gt; http://collins.co/hpsa&lt;/a&gt;&lt;br&gt;
 L'ANZA:&lt;a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbmNfUUZ5eUlXSm5PZlQ4Qm81ckxqTVY4UV9pQXxBQ3Jtc0trTFZSLVo4UVhoenBELU5CX05sLTdWZE04ZWd0b28yU1FKTEtXU2FEMG0xQ1BZeV8zblU3aUo5a0RtdnVvc2pVR1g0d19xZ0d3X1RucXpTSEFyc1lHMm5JUHZUVExva1pEMzltTko4UGdMeUNlR21CQQ&amp;q=https%3A%2F%2Fwww.lanza.com%2F&amp;v=2jnd1tNF-Jg" rel="noopener noreferrer"&gt; &lt;/a&gt;&lt;a href="https://www.lanza.com/" rel="noopener noreferrer"&gt;https://www.lanza.com/&lt;/a&gt;&lt;br&gt;
 MYA:&lt;a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbTlGRE1fNE1HVG15TTVTdGtYMHBpcnhkaHpHQXxBQ3Jtc0tucXU2eWVTcEZyQ1Fpckp4dHFXcmM0aWl4TWhSREhaWVIwaGpEZHU2eTdJb0kyRWVIMUJ1U3lmS2pldTM4cG84VTFpcGx6MlNTVTB0MjR6NmZIR05ycmJCdWk0UFNoVkdXcFNWeW1YYXZNRXFNYlBuNA&amp;q=https%3A%2F%2Fjoinmya.com%2F&amp;v=2jnd1tNF-Jg" rel="noopener noreferrer"&gt; &lt;/a&gt;&lt;a href="https://joinmya.com/" rel="noopener noreferrer"&gt;https://joinmya.com/&lt;/a&gt;&lt;br&gt;
 AURA:&lt;a href="https://aurasalonware.com/hpsa/" rel="noopener noreferrer"&gt; https://aurasalonware.com/hpsa/&lt;/a&gt;&lt;br&gt;
 (Use promo code HPSA for your first 2 months FREE)&lt;/p&gt;
</description>

What if the missing ingredient in training your team is celebration? In this episode, our host Kayla Swanson sits down with salon trainer and Redken artist Mandy McCullough to unpack why celebrating all wins helps stylists build confidence, take risks, and grow faster. They share how salon owners can use intentional recognition to shift culture and accelerate team performance.

The #1 Ingredient to Training Your Salon Team | EP 238 | Profitable Salon Owner

In this episode, you'll learn:
<ol>
 <li>Why the hardest transition is moving from one location to two</li>
 <li>Why expansion must be based on numbers and not ego</li>
 <li>How and why leadership structure must evolve as locations increase</li>
 <li>Why stepping out of daily operations allows sustainable growth</li>
 <li>When does having fewer locations might mean higher profit</li>
</ol>

<description>&lt;p&gt;In this episode, you'll learn:&lt;/p&gt;
&lt;ol&gt;
 &lt;li&gt;Why the hardest transition is moving from one location to two&lt;/li&gt;
 &lt;li&gt;Why expansion must be based on numbers and not ego&lt;/li&gt;
 &lt;li&gt;How and why leadership structure must evolve as locations increase&lt;/li&gt;
 &lt;li&gt;Why stepping out of daily operations allows sustainable growth&lt;/li&gt;
 &lt;li&gt;When does having fewer locations might mean higher profit&lt;/li&gt;
&lt;/ol&gt;
</description>

Lia Hakim, CEO & Founder of Hott Salons & Hott Franchising, shares what it really takes to scale from one salon to multiple locations. From separating ego from facts to restructuring leadership and understanding profit margins, this episode breaks down how to expand strategically, not emotionally.

The Truth About Expanding to Multiple Locations | EP 237 | Profitable Salon Owner

What we cover in this episode:
<ul>
 <li>Why task-based pay creates speed and ownership while hourly pay often rewards laziness.</li>
 <li>How to build a "Directed Downtime" list so staff always know what to do when they’re not booked.</li>
 <li>How to separate what’s required from paid add-ons.</li>
 <li>Why increasing commission for extra duties is not the best decision to make.</li>
 <li>Why optional education must be truly optional with no guilt or pressure.</li>
</ul>

<description>&lt;p&gt;What we cover in this episode:&lt;/p&gt;
&lt;ul&gt;
 &lt;li&gt;Why task-based pay creates speed and ownership while hourly pay often rewards laziness.&lt;/li&gt;
 &lt;li&gt;How to build a "Directed Downtime" list so staff always know what to do when they’re not booked.&lt;/li&gt;
 &lt;li&gt;How to separate what’s required from paid add-ons.&lt;/li&gt;
 &lt;li&gt;Why increasing commission for extra duties is not the best decision to make.&lt;/li&gt;
 &lt;li&gt;Why optional education must be truly optional with no guilt or pressure.&lt;/li&gt;
&lt;/ul&gt;
</description>

How do you compensate your team for non-service tasks without creating entitlement or blowing up your commission model? Jason Everett breaks down task-based pay, "Directed Downtime", and why increasing commission for extra duties is a trap.

Plus: the clear rule on when meetings and trainings must be paid.

How to Properly Compensate Non-Service Work | EP 236 | Profitable Salon Owner

In this episode, you'll learn HOW:
<ul>
 <li>Passion fuels resilience during burnout seasons.</li>
 <li>Building something bigger than your salon strengthens culture.</li>
 <li>Serving others fills your tank faster than personal success alone.</li>
 <li>You don’t need full credentials to start, just take the first step.</li>
 <li>Purpose grows when you say yes before you feel ready.</li>
</ul>

<description>&lt;p&gt;In this episode, you'll learn HOW:&lt;/p&gt;
&lt;ul&gt;
 &lt;li&gt;Passion fuels resilience during burnout seasons.&lt;/li&gt;
 &lt;li&gt;Building something bigger than your salon strengthens culture.&lt;/li&gt;
 &lt;li&gt;Serving others fills your tank faster than personal success alone.&lt;/li&gt;
 &lt;li&gt;You don’t need full credentials to start, just take the first step.&lt;/li&gt;
 &lt;li&gt;Purpose grows when you say yes before you feel ready.&lt;/li&gt;
&lt;/ul&gt;
</description>

What keeps you going when salon ownership gets hard? In this episode, HPSA mentor and salon owner Mandy Pulse shares how launching a global nonprofit reignited her passion, strengthened her culture, and helped her overcome burnout.

If you’re craving purpose beyond the four walls of your salon, this one’s for you.

The Power of Passion Beyond the Salon | EP 235 | Profitable Salon Owner

Listen here with Kayla Swanson and leading industry experts to keep you in-the-know and up-to-date on the latest for the salon industry! If you feel that your current business model is not working for you and hasn't changed in the last two years or for two decades, we're here to show you the light! Profitable Salon Owner Podcast helps commission salon owners grow their business, profits and an amazing team! High Performance Salon Academy has helped hundreds of salons and thousands of stylists grow their personal income and find their passion for the industry once again. Their infectious high energy makes every event they run not only educational, but extremely engaging.

Profitable Salon Owner Podcast

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