Tyler Tech Podcast

This episode of the Tyler Tech Podcast features Christine Vayda, business administrator for the Epping School District in New Hampshire, sharing how the district modernized operations across finance, HR, payroll, and onboarding to create a more efficient and transparent work environment. Christine discusses Epping’s transition from manual, paper-based processes to connected systems and automation that reduce data entry, improve accuracy, and streamline workflows — even with a small team handling multiple responsibilities. The conversation highlights practical examples of modernization in action, including automated approval workflows, centralized budget tracking, and self-service tools that give staff real-time access to pay information, contracts, and leave requests. Christine also emphasizes the importance of clear communication and training in driving adoption and building long-term buy-in. Tune in to learn how Epping’s focus on efficiency is helping the district rethink processes, reduce administrative burden, and better support staff, leadership, and the community.

This episode of the Tyler Tech Podcast features Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, sharing how the city modernized permitting and licensing to create a more accessible, transparent, and efficient experience for both residents and staff. Kirsten and Deborah discuss Palm Springs’ transition from fragmented, paper-based processes to a unified, enterprise-wide permitting and licensing platform that connected eight departments, improved real-time visibility, and streamlined collaboration. The conversation explores the operational and community impact of going paperless, from reducing manual work and simplifying training to expanding online access and improving service delivery. Tune in to learn how breaking down silos and modernizing high-impact services helped earn Palm Springs a 2025 Tyler Excellence Award.

This episode of the Tyler Tech Podcast features Jeff Dempsey, financial systems analyst for the city of Madison, Wisconsin, sharing how the city modernized its payment systems to improve security, efficiency, and the experience for both residents and staff. Jeff discusses Madison’s shift from fragmented tools and outdated hardware to a more connected, streamlined payments approach that strengthened PCI compliance, simplified reconciliation, and improved visibility across in-person, online, and phone payment channels. The conversation highlights how cross-department collaboration and thoughtful change management helped deliver measurable operational gains — an approach that earned Madison a 2025 Tyler Excellence Award. Tune in to learn how modernizing government payments can strengthen public trust, reduce manual work, and create a better service experience.

This episode of the Tyler Tech Podcast features Dennis Click, deputy controller for Albemarle County, Virginia, sharing how the county modernized its financial and procurement operations to improve transparency, efficiency, and staff confidence. Dennis discusses Albemarle County’s shift from multiple disconnected systems to a more streamlined, integrated approach that reduced manual work, strengthened reporting, and expanded self-service across departments and vendors. The conversation highlights how proactive data cleanup, breaking down silos, and empowering staff with better tools led to meaningful operational improvements — an approach that earned Albemarle County a 2025 Tyler Excellence Award. Tune in to learn how modernizing financial operations can create a stronger foundation for smarter decision-making in local government.

This episode of the Tyler Tech Podcast features Rudy Zucker, project manager for the City of Naperville, Illinois, sharing how the city modernized its annual Arbor Day Tree Sale to improve efficiency, security, and the resident experience. Rudy discusses Naperville’s shift from a manual, multi-department process to a streamlined digital approach that strengthened payment security, simplified purchasing for residents, and significantly reduced staff workload. The conversation highlights how breaking down silos and rethinking even small programs can deliver meaningful operational improvements — an approach that earned Naperville a 2025 Tyler Excellence Award. Tune in to learn how thoughtful digital transformation can turn everyday services into blueprints for operational efficiency.