Summary:

In this episode of the Dental Boardroom Podcast, host Drew Phillips welcomes Beth LaChance, CEO of Global Medical Virtual Assistants, to discuss how virtual assistants are transforming dental and medical practices. With a growing need for staffing solutions post-COVID, Beth shares how her company is filling the gap by providing highly qualified virtual professionals. Learn how integrating these professionals into your practice can improve efficiency, reduce burnout, and streamline operations, all while maintaining high-quality patient care.

Key Points:.

1. Beth’s Background – Journey from pharmaceutical and surgical sales to founding a virtual assistant company specializing in medical staffing.
2. Impact of COVID on Staffing – How the pandemic accelerated the adoption of virtual assistants in medical and dental practices.
3. Role of Virtual Assistants in Dental Practices – Integration of virtual assistants in front desk operations, billing, and patient communications.
4. Difference Between Outsourcing and Insourcing – Beth explains the unique model of insourcing and how virtual assistants become an extension of in-house teams.
5. Professionalism and Expertise – Addressing misconceptions about virtual assistants and highlighting their professional qualifications.
6. Industry Trends – Growing use of virtual assistants across multiple roles in practices, and the potential impact of AI on future staffing solutions.
7. Management Support – How Global Medical provides management support to practices, taking on the burden of training and coaching virtual assistants.
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