The Top Floor

As president and co-founder of Adaptive Realty, Moses Kagan knows exactly what it takes to build a thriving business in a rapidly shifting and challenging real estate environment. Since 2011, he and his teams have navigated the complex and highly competitive Los Angeles rental management market, growing the business to more than $200 million of owned real estate and 1,000+ apartments under management.On this episode of The Top Floor, we tap into Moses’ unique perspective on the most pressing industry threats that lie ahead in 2025 and dive deeper into his forward-thinking strategies for turning challenges into opportunities. In addition, we’ll also take a look at what’s on the industry’s mind by highlighting key findings from the 2025 Property Management Benchmark Report. Key moments: Key findings from the 2025 Property Management Benchmark ReportWhat’s on the property management industry’s mind right nowWhy the industry’s top threats shifted from last yearHow businesses can turn challenges into opportunities Moses’ practical insights and advice for keeping occupancy rates highHow strong vendor and partner relationships help Adaptive Realty manage costsWhen to look beyond short-term cost-cutting gainsWays property management AI can help teams work more efficientlyHow Adaptive Realty protects itself against fraudulent activityKey links:Research report: 2025 Property Management Benchmark Report: appfolio.com/benchmarkAdaptive Realty: https://www.adaptiverealty.com/Reconvene: https://www.reconvene.com/Moses Kagan on X/Twitter: https://x.com/moseskagan

Ready to elevate your property management game in 2025? See how and where you can make the most impact, with exclusive insights from five industry experts who spoke at FUTURE, AppFolio’s annual real estate conference:JC Castillo, CEO at Velo ResidentialStephanie Anderson, Senior Director of Communication and Social Media at Grace HillLia Nichole Smith, Senior Vice President of Education and Research at ApartmentRatings.com and SatisFacts Research LLCBob Pinnegar, President and Chief Executive Officer of the National Apartment AssociationKristi Fickert, VP of Enterprise Growth at Realync.Through audio snippets and highlights from their live FUTURE conference sessions, they’ll share how they’re shifting strategies and staying ahead, with innovative and out-of-the-box ways to boost employee satisfaction and retention, meeting and exceeding residents’ and prospects’ needs, and embracing the convergence of AI and real estate.Key moments: New ways to boost employee satisfaction and retentionWhy satisfied residents and happy onsite teams are essential for successHow centralization can help streamline workflows and increase efficiencyWays to rethink the “one-size-fits all” approach to employee engagementStaying competitive by understanding what prospective residents want and needHow adopting the right technology can boost resident happinessThe convergence of AI and real estateHow property management teams can get the most out of off-the-shelf AI platformsKey links: Research: AppFolio Property Manager Hiring and Retention Report: https://www.appfolio.com/resources/library/employee-experienceResearch: 2024 Renter Preferences Report: https://www.appfolio.com/renter-preferencesFUTURE Conference: https://www.futureconference.com/

On this episode of The Top Floor podcast, Ronald Harrington, training manager for 29th Street Communities, shares exactly what it takes for properties to stand out with prospects in 2025 and beyond: creating stellar renter experiences.

On this episode of The Top Floor podcast, we’re joined by Zack Kass, Futurist and Former Head of Go To Market for OpenAI. Bringing his extensive experience with navigating the rapidly evolving AI landscape, Zack offers practical advice and insights for how real estate management businesses can demystify AI and successfully implement new solutions.

Celebrated real estate industry strategist Peter Linneman imparts his unique blend of scholarly rigor and practical business insights on this episode of The Top Floor podcast, to help property management businesses stay one step ahead of shifting market conditions in 2024 and beyond.