Many new fintechs started out focused on a direct-to-consumer (DTC) model. They’re not accustomed to many of the technological constraints of the banking industry and, just as important, they’re unfamiliar with the language of the industry. This can lead to break-downs in communication between fintechs and FIs, even though they very much need each other right now.

In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Lisa Gold Schier, the Chief Strategy Officer at ASA Technologies. They discussed the importance of the relationship between tech providers and financial institutions and how to bridge the language gap. They looked at adopting new technologies, why FIs should make technology changes, and the test-learn-go method.