In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, <a href='https://www.acaitravel.com/'>Acai Travel</a>, and Gabriel Langella, VP of Customer Operations, Travel Distribution at <a href='https://amadeus.com/en/'>Amadeus</a>. The conversation explores how AI is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and <a href='https://amadeus.com/en/innovation/artificial-intelligence'>Artificial Intelligence (AI)</a> collaboration in the industry. Tune in to this episode to understand: ➤ Why contact centers are becoming the control tower for next-gen travel operations and how Acai Travel is using AI agents and supervisors to automate intent recognition, task execution, and decision-making in real time➤ The power of startup-corporate partnerships to drive meaningful innovation: hear how collaboration between Acai Travel and Amadeus unlocks speed and scale, combining bold thinking and complementary expertise.➤ Where AI is going next in travel: from agentless operations and real-time orchestration to human and AI collaboration at scaleWhat can we expect in this next exciting chapter of our industry? Tune in to find out. Speakers: <ul><li>Riccardo Vittoria, CEO and Co-Founder, Acai Travel </li><li>Gabriel Langella, VP of Customer Operations, Travel Distribution, Amadeus.</li></ul>To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>Resource section</a> on our website or follow us on <a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'>Spotify</a> or <a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'>Apple</a> podcasts.

<description>&lt;p&gt;In this episode of the &lt;b&gt;Travel Tech series&lt;/b&gt;, we speak with Riccardo Vittoria, CEO and Co-Founder, &lt;a href='https://www.acaitravel.com/'&gt;Acai Travel&lt;/a&gt;, and Gabriel Langella, VP of Customer Operations, Travel Distribution at &lt;a href='https://amadeus.com/en/'&gt;Amadeus&lt;/a&gt;. The conversation explores how AI is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and &lt;a href='https://amadeus.com/en/innovation/artificial-intelligence'&gt;Artificial Intelligence (AI)&lt;/a&gt; collaboration in the industry. &lt;/p&gt;&lt;p&gt;Tune in to this episode to understand: &lt;/p&gt;&lt;p&gt;➤ Why contact centers are becoming the control tower for next-gen travel operations and how Acai Travel is using AI agents and supervisors to automate intent recognition, task execution, and decision-making in real time&lt;/p&gt;&lt;p&gt;➤ The power of startup-corporate partnerships to drive meaningful innovation: hear how collaboration between Acai Travel and Amadeus unlocks speed and scale, combining bold thinking and complementary expertise.&lt;/p&gt;&lt;p&gt;➤ Where AI is going next in travel: from agentless operations and real-time orchestration to human and AI collaboration at scale&lt;/p&gt;&lt;p&gt;&lt;b&gt;What can we expect in this next exciting chapter of our industry? Tune in to find out.&lt;/b&gt; &lt;/p&gt;&lt;p&gt;&lt;b&gt;Speakers:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Riccardo Vittoria, CEO and Co-Founder, Acai Travel &lt;/li&gt;&lt;li&gt;Gabriel Langella, VP of Customer Operations, Travel Distribution, Amadeus.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;Resource section&lt;/a&gt; on our website or follow us on &lt;a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'&gt;Spotify&lt;/a&gt; or &lt;a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'&gt;Apple&lt;/a&gt; podcasts. &lt;/p&gt;</description>

In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry.  Tune in to this episode to understand:  ➤ Why contact centers are becoming the cont...

Transforming Travel with AI - Insights from Acai Travel and Amadeus 

Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures In this episode of the Travel Tech series, we are discussing with Suzanna Chiu, Head of Amadeus Ventures and Felix Undeutsch, CEO and co-founder of Hivr. about the continuous transformation of the travel industry, Hivr&apos;s mission to automate manual processes in hotels, and the strategic investment by Amadeus Ventures. Tune in to this episode to understand: <ul><li>How Hivr is transforming the hospitality industry with AI </li><li>What Amadeus Ventures looks for when making strategic investments  </li></ul> Speakers: <ul><li>Suzanna Chiu, Head of Amadeus Ventures  </li><li>Felix Undeutsch, CEO and co-founder Hivr </li></ul>What can we expect in this next exciting chapter of our industry? Tune in to find out. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>Resource section</a> on our website or follow us on <a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'>Spotify</a> or <a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'>Apple</a> podcasts.

<description>&lt;p&gt;&lt;b&gt;Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures&lt;/b&gt; &lt;/p&gt;&lt;p&gt;In this episode of the Travel Tech series, we are discussing with Suzanna Chiu, Head of Amadeus Ventures and Felix Undeutsch, CEO and co-founder of Hivr. about the continuous transformation of the travel industry, Hivr&amp;apos;s mission to automate manual processes in hotels, and the strategic investment by Amadeus Ventures. &lt;/p&gt;&lt;p&gt;Tune in to this episode to understand: &lt;/p&gt;&lt;ul&gt;&lt;li&gt;How Hivr is transforming the hospitality industry with AI &lt;/li&gt;&lt;li&gt;What Amadeus Ventures looks for when making strategic investments  &lt;/li&gt;&lt;/ul&gt;&lt;p&gt; Speakers: &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Suzanna Chiu, Head of Amadeus Ventures  &lt;/li&gt;&lt;li&gt;Felix Undeutsch, CEO and co-founder Hivr &lt;/li&gt;&lt;/ul&gt;&lt;p&gt;What can we expect in this next exciting chapter of our industry? Tune in to find out. &lt;/p&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;Resource section&lt;/a&gt; on our website or follow us on &lt;a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'&gt;Spotify&lt;/a&gt; or &lt;a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'&gt;Apple&lt;/a&gt; podcasts. &lt;/p&gt;</description>

Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures  In this episode of the Travel Tech series, we are discussing with Suzanna Chiu, Head of Amadeus Ventures and Felix Undeutsch, CEO and co-founder of Hivr. about the continuous transformation of the travel industry, Hivr's mission to automate manual processes in hotels, and the strategic investment by Amadeus Ventures.  Tune in to this episode to understand:  How Hivr is transforming the hospitality ind...

Transforming Hospitality with AI: Insights from Hivr.ai and Amadeus Ventures 

As part of the <a href='https://amadeus.com/en/travel-tech-investment-trends'>Travel Technology Investment Trends 2024 research,</a> we surveyed 1,200 technology leaders from across the travel industry, including hospitality leaders. The research benchmarks how hospitality leaders are making strategic bets on digital transformation. In this episode, we sit down with Maria Taylor, Senior Vice President of Marketing, Partnerships, and Commercial Operations for Hospitality, Amadeus, and Martin Cowen, Contributing Editor to delve into <a href='https://www.amadeus-hospitality.com/resources/travel-technology-investment-trends-2024/'>how hospitality leaders are planning their investments for the future.</a> Tune in to this episode to explore: <ul><li>Following the shift to online booking tools in the late &apos;90s, approximately 60% to 65% of hotel room sales are now conducted online, allowing sales teams to focus on high-value tasks that drive revenue. </li><li>Hotels worldwide are facing significant labor challenges, with 67% reporting staff shortages. </li><li>85% of hoteliers believe that personalization can deliver incremental revenue and a much better guest experience. </li></ul>What can we expect in this next exciting chapter of our industry? Tune in to find out. To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>resource center</a> on our website or follow us on Spotify or Apple podcasts.   To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>Resource section</a> on our website or follow us on <a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'>Spotify</a> or <a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'>Apple</a> podcasts.

<description>&lt;p&gt;As part of the &lt;a href='https://amadeus.com/en/travel-tech-investment-trends'&gt;Travel Technology Investment Trends 2024 research,&lt;/a&gt; we surveyed 1,200 technology leaders from across the travel industry, including hospitality leaders. The research benchmarks how hospitality leaders are making strategic bets on digital transformation. &lt;/p&gt;&lt;p&gt;In this episode, we sit down with Maria Taylor, Senior Vice President of Marketing, Partnerships, and Commercial Operations for Hospitality, Amadeus, and Martin Cowen, Contributing Editor to delve into &lt;a href='https://www.amadeus-hospitality.com/resources/travel-technology-investment-trends-2024/'&gt;how hospitality leaders are planning their investments for the future.&lt;/a&gt; &lt;/p&gt;&lt;p&gt;&lt;b&gt;Tune in to this episode to explore:&lt;/b&gt; &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Following the shift to online booking tools in the late &amp;apos;90s, approximately 60% to 65% of hotel room sales are now conducted online, allowing sales teams to focus on high-value tasks that drive revenue. &lt;/li&gt;&lt;li&gt;Hotels worldwide are facing significant labor challenges, with 67% reporting staff shortages. &lt;/li&gt;&lt;li&gt;85% of hoteliers believe that personalization can deliver incremental revenue and a much better guest experience. &lt;/li&gt;&lt;/ul&gt;&lt;p&gt;What can we expect in this next exciting chapter of our industry? Tune in to find out. &lt;/p&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;resource center&lt;/a&gt; on our website or follow us on Spotify or Apple podcasts.  &lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;Resource section&lt;/a&gt; on our website or follow us on &lt;a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'&gt;Spotify&lt;/a&gt; or &lt;a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'&gt;Apple&lt;/a&gt; podcasts. &lt;/p&gt;</description>

As part of the Travel Technology Investment Trends 2024 research, we surveyed 1,200 technology leaders from across the travel industry, including hospitality leaders. The research benchmarks how hospitality leaders are making strategic bets on digital transformation.  In this episode, we sit down with Maria Taylor, Senior Vice President of Marketing, Partnerships, and Commercial Operations for Hospitality, Amadeus, and Martin Cowen, Contributing Editor to delve into how hospitality leade...

Transforming Hospitality: Technology and the Power of Data 

As part of the <a href='https://amadeus.com/en/travel-tech-investment-trends'>Travel Technology Investment Trends 2024 research,</a> we surveyed 1,200 technology leaders from across the travel industry, including 100 airline leaders. The research benchmarks how airlines are placing their bets when it comes to digital transformation.    Tune in to this episode to understand how airlines’ leaders are planning to invest to become modern retailers, plus:<ul><li>Why airlines are investing heavily to accelerate their digital transformation</li><li>What is traveler centricity and the key drivers behind a better travel experience</li><li>The transition to <a href='https://amadeus.com/en/resources/white-paper/future-proofing-the-move-to-order-management-for-airlines'>Offer and Order</a> and the significant changes it will bring</li></ul>Speakers:<ul><li>Martin Cowen, Contributing Editor</li><li>Cyril Tetaz, Executive Vice President, Airline Solutions, Travel unit, Amadeus</li></ul>To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>Resource section</a> on our website or follow us on <a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'>Spotify</a> or <a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'>Apple</a> podcasts.

<description>&lt;p&gt;As part of the &lt;a href='https://amadeus.com/en/travel-tech-investment-trends'&gt;Travel Technology Investment Trends 2024 research,&lt;/a&gt; we surveyed 1,200 technology leaders from across the travel industry, including 100 airline leaders. The research benchmarks how airlines are placing their bets when it comes to digital transformation. &lt;br/&gt; &lt;br/&gt;Tune in to this episode to understand how airlines’ leaders are planning to invest to become modern retailers, plus:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Why airlines are investing heavily to accelerate their digital transformation&lt;/li&gt;&lt;li&gt;What is traveler centricity and the key drivers behind a better travel experience&lt;/li&gt;&lt;li&gt;The transition to &lt;a href='https://amadeus.com/en/resources/white-paper/future-proofing-the-move-to-order-management-for-airlines'&gt;Offer and Order&lt;/a&gt; and the significant changes it will bring&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;Speakers:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Martin Cowen, Contributing Editor&lt;/li&gt;&lt;li&gt;Cyril Tetaz, Executive Vice President, Airline Solutions, Travel unit, Amadeus&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;Resource section&lt;/a&gt; on our website or follow us on &lt;a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'&gt;Spotify&lt;/a&gt; or &lt;a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'&gt;Apple&lt;/a&gt; podcasts. &lt;/p&gt;</description>

As part of the Travel Technology Investment Trends 2024 research, we surveyed 1,200 technology leaders from across the travel industry, including 100 airline leaders. The research benchmarks how airlines are placing their bets when it comes to digital transformation.    Tune in to this episode to understand how airlines’ leaders are planning to invest to become modern retailers, plus: Why airlines are investing heavily to accelerate their digital transformationWhat is traveler centr...

Where are airlines investing to become modern retailers?

In December 2022, <a href='https://www.finnair.com/'>Finnair</a> started its journey towards <a href='https://amadeus.com/en/newsroom/press-releases/amadeus-partners-finnair-make-airline-retailing-transformation-reality'>modern retailing</a> by adopting <a href='https://amadeus.com/en/airlines/products/nevio'>Amadeus Nevio</a>. In this episode we are taking stock of the progress made by Finnair, the achievements, the challenges and the key benefits Finnair is now able to offer to its travelers. As part of the <a href='https://amadeus.com/en/travel-tech-investment-trends'>Travel Technology Investment Trends 2024</a> research, we surveyed airline executives across the world about their investment strategy for the coming year. They told us that they were planning to increase their investment in technology by an average of 13% year-over-year. With all the industry initiatives around <a href='https://amadeus.com/en/resources/white-paper/future-proofing-the-move-to-order-management-for-airlines'>Offer and Order</a> and <a href='https://amadeus.com/en/airlines/products/ndc-new-distribution-capability'>NDC</a>, we can feel we are right now at a turning point. What can we expect in this next exciting chapter of our industry? Tune in to find out with our speakers: <ul><li>Pia Viljaniemi, Head of Commercial and Financial Applications at Finnair </li><li>Fabrizio Calcabrini, Executive Vice President, Airlines Solutions at Amadeus  </li></ul>To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the <a href='https://amadeus.com/en/resources'>Resource section</a> on our website or follow us on <a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'>Spotify</a> or <a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'>Apple</a> podcasts.

<description>&lt;p&gt;In December 2022, &lt;a href='https://www.finnair.com/'&gt;Finnair&lt;/a&gt; started its journey towards &lt;a href='https://amadeus.com/en/newsroom/press-releases/amadeus-partners-finnair-make-airline-retailing-transformation-reality'&gt;modern retailing&lt;/a&gt; by adopting &lt;a href='https://amadeus.com/en/airlines/products/nevio'&gt;Amadeus Nevio&lt;/a&gt;. &lt;/p&gt;&lt;p&gt;In this episode we are taking stock of the progress made by Finnair, the achievements, the challenges and the key benefits Finnair is now able to offer to its travelers. &lt;/p&gt;&lt;p&gt;As part of the &lt;a href='https://amadeus.com/en/travel-tech-investment-trends'&gt;Travel Technology Investment Trends 2024&lt;/a&gt; research, we surveyed airline executives across the world about their investment strategy for the coming year. They told us that they were planning to increase their investment in technology by an average of 13% year-over-year. &lt;/p&gt;&lt;p&gt;With all the industry initiatives around &lt;a href='https://amadeus.com/en/resources/white-paper/future-proofing-the-move-to-order-management-for-airlines'&gt;Offer and Order&lt;/a&gt; and &lt;a href='https://amadeus.com/en/airlines/products/ndc-new-distribution-capability'&gt;NDC&lt;/a&gt;, we can feel we are right now at a turning point. &lt;/p&gt;&lt;p&gt;What can we expect in this next exciting chapter of our industry? Tune in to find out with our speakers: &lt;/p&gt;&lt;ul&gt;&lt;li&gt;Pia Viljaniemi, Head of Commercial and Financial Applications at Finnair &lt;/li&gt;&lt;li&gt;Fabrizio Calcabrini, Executive Vice President, Airlines Solutions at Amadeus  &lt;/li&gt;&lt;/ul&gt;&lt;p&gt;To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the &lt;a href='https://amadeus.com/en/resources'&gt;Resource section&lt;/a&gt; on our website or follow us on &lt;a href='https://open.spotify.com/show/0kw5m8IpCCN3x3ngBehHkZ?si=730f5a6fcfcf418f'&gt;Spotify&lt;/a&gt; or &lt;a href='https://podcasts.apple.com/us/podcast/amadeus-travel-tech-talk/id1546177684'&gt;Apple&lt;/a&gt; podcasts. &lt;/p&gt;</description>

In December 2022, Finnair started its journey towards modern retailing by adopting Amadeus Nevio.  In this episode we are taking stock of the progress made by Finnair, the achievements, the challenges and the key benefits Finnair is now able to offer to its travelers.  As part of the Travel Technology Investment Trends 2024 research, we surveyed airline executives across the world about their investment strategy for the coming year. They told us that they were planning to increase t...

Finnair on airline modern retailing transition and how it will benefit the traveler experience

In this podcast, we engage in conversations with our leaders, customers and industry experts to discuss the latest trends and developments in the travel technology industry.&nbsp;

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