In this episode, Dmitry talks to Entrepreneur Peter Roth. Sponsor: https://thecatchall.com/Insights00:00 – The Catch All00:39 – Coming Up01:14 – How Peter Roth entered the roofing call center world05:02 – When Scalify Call Centers started working with roofers09:30 – Understanding homeowner psychology on the first call13:55 – The scripts and openers that actually convert18:12 – Why most roofing companies fail at follow-up22:48 – Building a call center team that works27:30 – Handling storm leads vs. retail roofing calls32:44 – How to fix bad lead quality and wasted marketing dollars36:58 – Training callers to sound confident and not robotic41:15 – Insurance claims, touchpoints, and setting proper expectations46:40 – The systems Scalify uses to scale roofing call centers52:18 – Advice from Peter Roth to roofing owners trying to grow58:40 – The future of call centers in the roofing industryDmitry’s coaching program: https://roofing-school.comHave a question? Text me: 612-558-4881Connect with Dmitry: https://dmitrylipinskiy.com/Contractors I recommend: https://directorii.comBest Deals on Underlayment: https://BemDirect.comRoofing Insights T-shirts - https://roofinginsightsstore.com/============================Today's GuestPeter Roth:https://www.linkedin.com/in/realpeterroth/Scalify Call Centers:https://www.scalifyco.com/============================