The Modern Facilities Management Podcast

In this episode, Griffin sits down with Peter Costanzo of ROI Consulting Group to explore how facilities management technology is rapidly evolving—and why the industry is finally hitting an inflection point.Peter shares his unexpected path into FM tech and what’s kept him in the space for over two decades: the increasing complexity, opportunity, and impact of technology on building operations. From the growing role of IT and HR in facilities decisions to the rise of workplace experience as a priority, facilities teams are becoming more integrated than ever before.The conversation dives into major trends shaping the future of FM, including AI, predictive maintenance, and the explosion of sensors. Peter highlights how falling sensor costs and improved connectivity are making smarter buildings more accessible—and how large players like Siemens, Schneider Electric, and Autodesk are investing heavily in this space.They also discuss common challenges, like outdated systems, overwhelming technology choices, and implementation failures. A key theme: success with FM tech isn’t just about buying the right tools—it’s about long-term thinking, cross-functional collaboration, and actually using the systems to their full potential.If you’re trying to make sense of where FM technology is headed—or where to even begin—this episode offers a grounded, real-world perspective on what’s changing and what it means for facilities teams moving forward.Resources:ROI Consulting GroupPeter Costanzo LinkedIn

Adam Cronk joins The Modern Facilities Management Podcast to share his journey from the U.S. Air Force into leadership roles across fitness and hospitality facilities. He dives into how military structure shaped his leadership style—and the challenges of adapting to corporate environments.The conversation explores a major shift in how facilities teams are viewed: from siloed “fix-it” departments to strategic operators that directly impact business outcomes. Adam breaks down why facilities, cleanliness, and people form the core triangle of customer retention—and why maintenance teams must be embedded in operations, not hidden behind the scenes.He also shares practical insights on:Hiring for culture over technical skillBuilding trust through a strong “say-do” ratioElevating facilities leaders by stepping into cross-functional rolesLearning leadership lessons from both great—and terrible—examplesThis episode is a must-listen for facilities leaders looking to drive impact, build stronger teams, and secure a seat at the table.

In this episode, Griffin Hamilton sits down with Ben Moller, VP at Modelve, to discuss how facilities teams can move from reactive asset replacement to long-term, data-driven capital planning.They explore leadership buy-in, scenario planning, and how using existing CMMS data can help organizations make smarter asset investment decisions, even with limited budgets. Key Takeaways• Leadership buy-in is essential for long-term asset strategy• Start with the data you have and improve iteratively• Scenario planning creates better, more transparent decisions• Strong asset plans support grants, bonds, and future fundingIf you're interested in learning more about Modelve, check out their website and contact Ben here.

In this episode, Griffin Hamilton speaks with William Gordon, Regional Business Coach at 1-800-WaterDamage, who brings over 40 years of experience in property restoration. The conversation focuses on how facilities teams can better prepare for emergencies, respond effectively when disaster strikes, and recover faster, whether the incident affects a single building or an entire region.Key Takeaways:Preparation matters more than the plan itself. You can’t predict every scenario, but thinking ahead and documenting response steps dramatically reduces damage and confusion.Document critical information and make it accessible. Water shutoffs, emergency contacts, and vendor info should be easy to find and available to every shift, not just one person.Have a trusted restoration partner before you need one. Restoration vendors deal with these situations daily and bring experience, resources, and vendor relationships you don’t want to scramble for mid-crisis.Speed and clear communication reduce impact. Calling for help early, designating a single point of contact, and coordinating updates across stakeholders prevents chaos and delays.Regional disasters require a different mindset. In hurricanes, fires, or earthquakes, infrastructure and supply shortages change priorities, preexisting relationships help your building get back online faster.This episode is a practical guide for facilities leaders looking to minimize risk, protect occupants, and recover quickly when emergencies inevitably occur.

In this episode of The Modern Facilities Management Podcast, Griffin Hamilton is joined by Micah Jacob, a Melbourne-based Facilities Manager with over a decade of global FM experience across Australia, Europe, and large multinational portfolios.Micah’s journey into facilities management is anything but traditional. Originally trained in computer science, his career path took an unexpected turn—from a mailroom role to managing complex FM contracts across energy, banking, retail, and commercial real estate. Along the way, he’s worked with some of the largest global FM providers, gaining a rare, cross-functional perspective on how facilities management has evolved over the last 12 years.Together, Griffin and Micah explore:How a technical and systems-thinking background can shape better FM decision-makingThe expanding role of facilities teams post-COVID, from operations to strategyWhy emotional intelligence and stakeholder psychology are now critical FM skillsGlobal differences in FM best practices across Australia, the U.S., Europe, and the Middle EastThe promise—and challenges—of IoT, data, and predictive maintenance in facilitiesWhy adaptability beats “cause and effect” thinking in complex FM environmentsMicah also shares insights into mentorship, continuous learning, and his upcoming book project focused on complex systems thinking—bridging human psychology, infrastructure, and long-term outcomes in facilities and beyond.Enjoy!