<p>In this episode of <em>The Modern Facilities Management Podcast</em>, Griffin Hamilton is joined by Micah Jacob, a Melbourne-based Facilities Manager with over a decade of global FM experience across Australia, Europe, and large multinational portfolios.</p><p>Micah’s journey into facilities management is anything but traditional. Originally trained in computer science, his career path took an unexpected turn—from a mailroom role to managing complex FM contracts across energy, banking, retail, and commercial real estate. Along the way, he’s worked with some of the largest global FM providers, gaining a rare, cross-functional perspective on how facilities management has evolved over the last 12 years.</p><p>Together, Griffin and Micah explore:</p><ul><li><p>How a technical and systems-thinking background can shape better FM decision-making</p></li><li><p>The expanding role of facilities teams post-COVID, from operations to strategy</p></li><li><p>Why emotional intelligence and stakeholder psychology are now critical FM skills</p></li><li><p>Global differences in FM best practices across Australia, the U.S., Europe, and the Middle East</p></li><li><p>The promise—and challenges—of IoT, data, and predictive maintenance in facilities</p></li><li><p>Why adaptability beats “cause and effect” thinking in complex FM environments</p></li></ul><p>Micah also shares insights into mentorship, continuous learning, and his upcoming book project focused on complex systems thinking—bridging human psychology, infrastructure, and long-term outcomes in facilities and beyond.</p><p><br></p><p>Enjoy!</p>