The Future of Processes

Sarah Mauragis runs Continuous Improvement at Flow Rite Controls, which manufacturers, and markets fluid control devices for lead acid batteries, recreational fishing boats, laboratories, and medical uses. During high school, Sarah Mauraugis read an article in Seventeen Magazine about women in STEM, which set her on a course towards engineering. Today, she heads Continuous Improvement at Flow-Rite Controls, a manufacturer of fluid control devices based in Byron Michigan. Ben Merton tal...

In this episode we speak to Stephanie Stuckey, a former state representative in the Georgia assembly and now CEO of Stuckey’s, a pecan log roll and candy manufacturer that was started by her grandfather in 1937 and sold to a conglomerate in the 1970’s. Stephanie re-acquired the company in 2019, turned the business around and is now determined to put Stuckey’s back at the forefront of roadside Americana. We also talk about: The history behind the Stuckey’s brand and why it was 6 figures in deb...

Gerald Heitmann, formerly General Manager of Quality Operations at Panasonic Energies North America joins Ben Merton to talk about how people like Edward Deming, Kaouru Ishikawa & Dr. Wheeler shaped his understanding of Quality and Continuous Improvement and why they are still relevant today. Gerald further explains where Lean Six Sigma falls short of helping people understand their own 'system of profound knowledge', and why AI is not going to bring about disruptive change in manuf...

In this episode, I speak to Gregory Ayers, the Director of Operational Excellence at Innovative Hearth Products, a manufacturer of indoor and outdoor fireplaces headquartered in Nashville. We speak about the importance of senior management in getting continuous improvement to stick and really impact the company in a meaningful way. We also talk about how CI has been turned into a farce and how it’s being undermined when leadership only provides lip service instead of an all out c...

Chris Sidney manages quality, continuous improvement and metrology at the Winbro Group, a manufacturer of high-precision machining technologies in the UK, US and Taiwan. Starting his career in engineering as a Whitworth Scholar, Chris has spent more than 10 years managing quality and continuous improvement initiatives for the Winbro Group and Siemens Industrial Turbomachinery. I talk to him about the cultural differences between how people handle change and leadership in the US & UK, how ...