Behavioural science and resonating on your customer's frequency with Joe Giddens, Director of Content & Communications at CybSafe
Joe Giddens, `Director of Content & Communications at CybSafe and former Detective at the Metropolitan Police's Cybercrime Unit, spoke to me about why marketers have to resonate on their customers' frequency.
Topics we discussed included:
Why your target audience has a frequency on which they resonate, so a marketer's mission is to find that frequency and resonate with them.
The role of behavioural science in brand storytelling, and why assuming the rationality and logic of a customer's decisions may not always be the best approach.
Why CybSafe's marketing department focuses on providing value to its community without expecting anything in return.
How Monzo, BrewDog, Slack, MailChimp, and Basecamp are examples of brands that tell their story effectively, by putting people first.
The importance of 'killing your darlings' and using data to prove which campaigns are effective, iterating on the most successful strategies.
Why generative AI can't yet replace the creativity, humour, and empathy of a human copywriter.
Attribution:
Music used under Creative Commons license: Covert Affair by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/3558-covert-affair
License: https://filmmusic.io/standard-license