How Shopify builds a high-intensity culture | Farhan Thawar (VP and Head of Eng)

DEC 19, 2024100 MIN
Lenny's Podcast: Product | Growth | Career

How Shopify builds a high-intensity culture | Farhan Thawar (VP and Head of Eng)

DEC 19, 2024100 MIN

Description

<p><strong>Farhan Thawar</strong> is the head of engineering at Shopify, where he oversees more than 1,000 engineers and a platform that powers over 10% of all U.S. e-commerce. Before Shopify, he was VP of engineering at Pivotal Labs and Xtreme Labs, and co-founder of Helpful.com. In our conversation, Farhan shares:</p><p>• Why choosing the harder path leads to better outcomes</p><p>• How to create intensity within your org (without burnout)</p><p>• Why every company should be embracing pair programming</p><p>• How he hires without interviewing</p><p>• How he built the world’s largest internship program</p><p>• His mission to create a “crafter’s paradise” for engineers</p><p>• Much more</p><p>—</p><p><strong>Brought to you by:</strong></p><p>• <a target="_blank" href="https://getdx.com/lenny"><strong>DX</strong></a>—A platform for measuring and improving developer productivity</p><p>• <a target="_blank" href="https://withpersona.com/lenny"><strong>Persona</strong></a>—A global leader in digital identity verification</p><p>• <a target="_blank" href="https://vanta.com/lenny"><strong>Vanta</strong></a>—Automate compliance. Simplify security</p><p>—</p><p><strong>Find the transcript at: </strong><a target="_blank" href="https://www.lennysnewsletter.com/p/how-shopify-builds-a-high-intensity-culture-farhan-thawer">https://www.lennysnewsletter.com/p/how-shopify-builds-a-high-intensity-culture-farhan-thawer</a></p><p>—</p><p><strong>Where to find Farhan Thawar:</strong></p><p>• X: <a target="_blank" href="https://x.com/fnthawar">https://x.com/fnthawar</a></p><p>• LinkedIn: <a target="_blank" href="https://www.linkedin.com/in/fnthawar/">https://www.linkedin.com/in/fnthawar</a></p><p>—</p><p><strong>Where to find Lenny:</strong></p><p>• Newsletter: <a target="_blank" href="https://www.lennysnewsletter.com">https://www.lennysnewsletter.com</a></p><p>• X: <a target="_blank" href="https://twitter.com/lennysan">https://twitter.com/lennysan</a></p><p>• LinkedIn: <a target="_blank" href="https://www.linkedin.com/in/lennyrachitsky/">https://www.linkedin.com/in/lennyrachitsky/</a></p><p>—</p><p><strong>In this episode, we cover:</strong></p><p>(00:00) Farhan’s background</p><p>(05:38) Choosing the hard path</p><p>(09:37) Getting comfortable with looking dumb</p><p>(13:20) Lessons from working with visionaries</p><p>(19:19) Creating intensity in organizations</p><p>(22:06) The power of pair programming</p><p>(29:18) Shopify’s culture of intensity</p><p>(37:18) Meeting Armageddon: revolutionizing company meetings</p><p>(39:46) Reducing distractions</p><p>(41:10) Deleting 1M+ lines of code</p><p>(49:05) Three buckets of building</p><p>(57:45) Remote work and trust battery</p><p>(01:00:29) Finding stability in uncomfortable times</p><p>(01:03:14) Hiring philosophy</p><p>(01:11:41) Internship programs and co-op systems</p><p>(01:15:32) Lessons from managing 120 direct reports</p><p>(01:20:40) Failure corner</p><p>(01:27:46) Lightning round and closing thoughts</p><p>—</p><p><strong>Referenced:</strong></p><p>• The Steve Jobs quote about connecting dots: <a target="_blank" href="https://www.goodreads.com/quotes/463176-you-can-t-connect-the-dots-looking-forward-you-can-only">https://www.goodreads.com/quotes/463176-you-can-t-connect-the-dots-looking-forward-you-can-only</a></p><p>• Shopify: <a target="_blank" href="https://www.shopify.com/">https://www.shopify.com/</a></p><p>• GitHub: <a target="_blank" href="https://github.com/">https://github.com/</a></p><p>• Farhan’s “questions to ask” framework: <a target="_blank" href="https://x.com/fnthawar/status/1514193402828574721">https://x.com/fnthawar/status/1514193402828574721</a></p><p>• Palantir: <a target="_blank" href="https://www.palantir.com/">https://www.palantir.com/</a></p><p>• Joe Liemandt: <a target="_blank" href="https://www.linkedin.com/in/liemandt">https://www.linkedin.com/in/liemandt</a></p><p>• Chamath Palihapitya: <a target="_blank" href="https://en.wikipedia.org/wiki/Chamath_Palihapitiya">https://en.wikipedia.org/wiki/Chamath_Palihapitiya</a></p><p>• Xtreme Labs: <a target="_blank" href="https://www.xtremelabs.io">https://www.xtremelabs.io</a></p><p>• Parkinson’s law: <a target="_blank" href="https://www.verywellmind.com/what-is-parkinsons-law-6674423">https://www.verywellmind.com/what-is-parkinsons-law-6674423</a></p><p>• Pair programming: <a target="_blank" href="https://dev.to/documatic/pair-programming-best-practices-and-tools-154j">https://dev.to/documatic/pair-programming-best-practices-and-tools-154j</a></p><p>• Cody Fauser on LinkedIn: <a target="_blank" href="https://www.linkedin.com/in/codyfauser">https://www.linkedin.com/in/codyfauser</a></p><p>• How Shopify builds product: <a target="_blank" href="https://www.lennysnewsletter.com/p/how-shopify-builds-product">https://www.lennysnewsletter.com/p/how-shopify-builds-product</a></p><p>• Chaos Monkey: We look at Shopify’s new ‘culture of focus’: <a target="_blank" href="https://www.siliconrepublic.com/careers/shopify-chaos-monkey-meetings-culture-deann-evans">https://www.siliconrepublic.com/careers/shopify-chaos-monkey-meetings-culture-deann-evans</a></p><p>• Empowering devs with AI: How Shopify made GitHub Copilot core to its culture: <a target="_blank" href="https://www.youtube.com/watch?v=wVKBwcm5dbw&#38;t=2318s">https://www.youtube.com/watch?v=wVKBwcm5dbw&t=2318s</a></p><p>• Tobi Lütke of Shopify: Powering a Team with a ‘Trust Battery’: <a target="_blank" href="https://www.nytimes.com/2016/04/24/business/tobi-lutke-of-shopify-powering-a-team-with-a-trust-battery.html">https://www.nytimes.com/2016/04/24/business/tobi-lutke-of-shopify-powering-a-team-with-a-trust-battery.html</a></p><p>• Brian Chesky’s new playbook: <a target="_blank" href="https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach">https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach</a></p><p>• Stop Being Deceived by Interviews When You’re Hiring: <a target="_blank" href="https://www.forbes.com/sites/forbesleadershipforum/2012/02/07/stop-being-deceived-by-interviews-when-youre-hiring/">https://www.forbes.com/sites/forbesleadershipforum/2012/02/07/stop-being-deceived-by-interviews-when-youre-hiring/</a></p><p>• Shopify’s made the Life Story a major part of their interview: <a target="_blank" href="https://news.ycombinator.com/item?id=39294140">https://news.ycombinator.com/item?id=39294140</a></p><p>• Internships at Shopify: <a target="_blank" href="https://internships.shopify.com">https://internships.shopify.com</a></p><p>• Nick Adams on LinkedIn: <a target="_blank" href="https://www.linkedin.com/in/nick-adams-32b28139/">https://www.linkedin.com/in/nick-adams-32b28139</a></p><p>• React Native: <a target="_blank" href="https://reactnative.dev">https://reactnative.dev</a></p><p>• Swift: <a target="_blank" href="https://www.swift.org">https://www.swift.org</a></p><p>• Acquired podcast: The Mark Zuckerberg interview: <a target="_blank" href="https://www.acquired.fm/episodes/the-mark-zuckerberg-interview">https://www.acquired.fm/episodes/the-mark-zuckerberg-interview</a></p><p>• The Power of Performance Reviews: Use This System to Become a Better Manager: <a target="_blank" href="https://review.firstround.com/the-power-of-performance-reviews-use-this-system-to-become-a-better-manager/">https://review.firstround.com/the-power-of-performance-reviews-use-this-system-to-become-a-better-manager</a></p><p>• Airbnb’s Vlad Loktev on embracing chaos, inquiry over advocacy, poking the bear, and “impact, impact, impact” (Partner at Index Ventures, Airbnb GM/VP Product): <a target="_blank" href="https://www.lennysnewsletter.com/p/impact-impact-impact-vlad-loktev">https://www.lennysnewsletter.com/p/impact-impact-impact-vlad-loktev</a></p><p>• The Secret to a Great Planning Process—Lessons from Airbnb and Eventbrite: <a target="_blank" href="https://review.firstround.com/the-secret-to-a-great-planning-process-lessons-from-airbnb-and-eventbrite/">https://review.firstround.com/the-secret-to-a-great-planning-process-lessons-from-airbnb-and-eventbrite</a></p><p>• How to do great work: <a target="_blank" href="https://www.paulgraham.com/greatwork.html">https://www.paulgraham.com/greatwork.html</a></p><p>• <em>Challengers</em> on Prime: <a target="_blank" href="https://www.amazon.com/Challengers-Luca-Guadagnino/dp/B0CX5MZ9M4">https://www.amazon.com/Challengers-Luca-Guadagnino/dp/B0CX5MZ9M4</a></p><p>• <em>Halt and Catch Fire </em>on Prime: <a target="_blank" href="https://www.amazon.com/Halt-Catch-Fire-Season-1/dp/B0CKXZNT96">https://www.amazon.com/Halt-Catch-Fire-Season-1/dp/B0CKXZNT96</a></p><p>• Meta Ray-Bans: <a target="_blank" href="https://www.meta.com/smart-glasses/shop-all">https://www.meta.com/smart-glasses/shop-all</a></p><p>• Making Meta | Andrew ‘Boz’ Bosworth (CTO): <a target="_blank" href="https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto">https://www.lennysnewsletter.com/p/making-meta-andrew-boz-bosworth-cto</a></p><p>—</p><p><strong>Recommended books:</strong></p><p>• <em>The Undoing Project: A Friendship That Changed Our Minds</em>: <a target="_blank" href="https://www.amazon.com/Undoing-Project-Friendship-Changed-Minds/dp/0393254593">https://www.amazon.com/Undoing-Project-Friendship-Changed-Minds/dp/0393254593</a></p><p>• <em>Range: Why Generalists Triumph in a Specialized World</em>: <a target="_blank" href="https://www.amazon.com/Range-Generalists-Triumph-Specialized-World/dp/0735214484">https://www.amazon.com/Range-Generalists-Triumph-Specialized-World/dp/0735214484</a></p><p>• <em>Manna: Two Visions of Humanity’s Future</em>: <a target="_blank" href="https://www.amazon.com/Manna-Two-Visions-Humanitys-Future-ebook/dp/B007HQH67U">https://www.amazon.com/Manna-Two-Visions-Humanitys-Future-ebook/dp/B007HQH67U</a></p><p>• <em>Business Adventures: Twelve Classic Tales from the World of Wall Street</em>: <a target="_blank" href="https://www.amazon.com/Business-Adventures-Twelve-Classic-Street/dp/1504000021">https://www.amazon.com/Business-Adventures-Twelve-Classic-Street/dp/1504000021</a></p><p>—</p><p>Production and marketing by <a target="_blank" href="https://penname.co/">https://penname.co/</a>. For inquiries about sponsoring the podcast, email <a target="_blank" href="mailto:[email protected]">[email protected]</a>.</p><p>—</p><p><em>Lenny may be an investor in the companies discussed.</em></p> <br/><br/>Get full access to Lenny's Newsletter at <a href="https://www.lennysnewsletter.com/subscribe?utm_medium=podcast&#38;utm_campaign=CTA_4">www.lennysnewsletter.com/subscribe</a>