Tales from the Service Industry
Tales from the Service Industry

Tales from the Service Industry

Tales From The Service Industry

Overview
Episodes

Details

Welcome to Tales from the Service Industry, the podcast that takes you behind the scenes of the hospitality world.

Join your hosts, Bill, Ms. B, Liz, Gwynn, and a rotating list of guests as we dive into the hilarious, heartwarming; and sometimes harrowing, stories of servers, bartenders, retail workers, hoteliers and other industry professionals.

From assisting challenging customers and navigating kitchen disasters to forging lifelong friendships and finding unexpected love, the service industry is a world unto itself, and we're here to bring it to life.

In each episode, we'll chat with a different guest about their experiences in the industry, sharing insights, advice, and of course, plenty of juicy tales from the trenches.

So grab a drink, settle in, and get ready to hear some wild and unforgettable stories from the service industry.

#TFTSI #TalesFromTheServiceIndustry #Hotel #HotelLife #HotelWorker #BadGuest #Podcast #FrontDesk #Housekeeping #Interview #FYP @followers #service #serviceindustry #retail #customerservice

Recent Episodes

Gummy Grandma
OCT 22, 2025
Gummy Grandma
<p><em>Tales from the Service Industry</em> (Episode Recap &amp; Catch-Up)** In this lively episode, the hosts reunite after an unplanned, year-long hiatus due to life events—including corrupted files, a new baby, and job changes. They open with a humorous discussion about wedding roles, elopements, and vacation plans, before diving into life updates and behind-the-scenes stories from the hospitality industry.</p><p><strong>Key Highlights:</strong> * <strong>Podcast Hiatus Explained:</strong> The team apologizes for their sudden absence and reveals the last episode’s recording was lost due to technical issues. Life also “got in the way,” including a new baby (“Baby Bean”) for one of the hosts. </p><p><strong>Life &amp; Career Updates:</strong> <em> One host moved within the same state, took a new role in hospitality safety management, and now oversees about 200 employees. </em> Her new responsibilities include managing safety protocols, injury response, and firing staff—often for attendance issues or safety violations.</p><p><strong>Workplace Stories:</strong> <em> Memorable terminations: </em> Teen employees caught kissing and grabbing each other on the job. <em> A staff member closed a door on a child’s arm and showed no empathy. </em> Multiple terminations due to no-call/no-shows and attendance issues. * Dramatic incidents: Strokes, seizures, guest collisions on water attractions, and plenty of employee drama due to scheduling conflicts.</p><p><strong>Return of the Cursive Complaint Lady:</strong> <em> A recurring “character” from a previous episode—an elderly guest who writes illegible cursive—returned and filed another complaint, referencing a past interaction where the host allegedly said, “There’s the door.” </em> The hosts react with amusement, noting how frequent it is for guests who swear they’ll "never return" to come back anyway.</p><p>And so much more...</p><p><strong>Tone &amp; Takeaway:</strong> The episode blends humor, absurd real-life moments, and candid workplace frustrations from the hospitality industry. It's a fun, informal catch-up filled with personal milestones, managerial challenges, and tales of wild guest behavior—perfect for fans who enjoy behind-the-scenes service industry drama.</p>
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45 MIN
Groundhog Day
NOV 27, 2024
Groundhog Day
<p>Welcome to Tales from the Service Industry, where we bring you the craziest and most outrageous stories from behind the scenes of the service world. This week, join hosts Gwynn and Ms. B as they share their nightmare experience flying with Frontier Airlines. From over-sharing flight crew to a chaos-inducing delay, this airline was definitely not up to par. But it doesn't end there - Ms. B will also be sharing her wild run-in with TSA over a seemingly innocent pink princess water bottle. Tune in as they discuss what went wrong and what could have been done better by Frontier Airlines. Have you had a similar experience with the airline? Share it with us using the hashtag #FrontierFail. Stay tuned for a rollercoaster ride of laughter and frustration on Tales from the Service Industry. </p><p></p><p>#TFTSI #TalesFromTheServiceIndustry #FrontierAirlines #Frontier #Travel #Hotel #Hotels #ServiceIndustry #FrontDesk #Service #retail #Podcast #NewEpisode #podcasting #Spotify #Itunes #podcasters #Arizona #Utah</p>
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55 MIN
Smooth Jazz
OCT 4, 2024
Smooth Jazz
<p>In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week.</p><p>As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us.</p><p>#TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Service #CustomerService #Fraud #ServiceNightmares #RetailNightmares #Retail #Hotel #Hotels #FrontDesk #Housekeeping #Housekeepers #HotelStaff #Travel #Travelers #Traveling #TravelSmarter #Podcast #Podcasts #Podcaster</p>
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52 MIN
Nasty Knickers
SEP 21, 2024
Nasty Knickers
<p>Welcome back to TFTSI! Back from break and ready with some fun stories. Join Bill, Liz Gwynn and Ms. B for Nasty Knickers... an episode that will take you on a ride through an advantageous "newly engaged" couple with unique dinner plans, a gym member who over exerts and pays the price in the filthiest way possible and really sleepy security guard experience that. </p><p>We appreciate you listening and your support. But we do ask for your help with three easy and free ways to help. Subscribe, comment and share with someone you think will enjoy the podcast. We don't sell ads, so support like this helps us grow and succeed. Thank you again for listening and we will be back again in about two weeks. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Hotel #Hotels #Retail #Travel #FrontDesk #Housekeeping #Security #bbq #podcast #Podcasts #Travel #Traveling #subscribe</p>
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63 MIN
Just Reboot It!
JUL 28, 2024
Just Reboot It!
<p>The recent CrowdStrike failure impacted a lot of industries. From hotels, airlines, banks, healthcare, banking and government, outages were everywhere. Fortunately, everyone was completely understanding and life moved ahead perfectly smoothly... who are we kidding, that didn't happen.</p><p>We took a break from our break (It makes sense to us...) to bring you a couple quick strories from throughout the outage.</p><p>We miss all of our listeners but we will be back with regularity in the coming weeks. But between now and then, we ask you to please help support our efforts with a few free and easy steps. We would love your support with a like, a subscription, a share, or a comment. While free to you, it is a huge help to us. </p><p>Thank you again! #TFTSI #TalesFromTheServiceIndustry #FrontDesk #Hotel #Hotels #FrontDesk #ServiceIndustry #Service #CustomerService #CrowdStrike #Outage #ComputerProblems #Podcast</p>
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34 MIN