Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics.This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model.What You’ll Learn✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries.✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time.✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density.✅ Fundraising & Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A.✅ The Future of AI & Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce. Episode Highlights🕐 [00:01:06] – Nicole’s background: Scaling Stuart Delivery to $400M & founding Relay.🕐 [00:04:00] – What is the last 100 meters model, and how do hyperlocal pit stops work?🕐 [00:06:30] – The asset-light advantage: Why Relay’s model is flexible and scalable compared to traditional depots.🕐 [00:10:30] – Why urban logistics is actually harder than suburban delivery.🕐 [00:12:00] – Relay’s cost-saving impact: 60% reduction in delivery costs with 99% on-time rates.🕐 [00:24:00] – Overcoming investor skepticism: How Nicole & her team raised $35M Series A.🕐 [00:32:00] – What’s next for Relay? Expansion plans & the potential move into North America.🕐 [00:33:15] – AI in logistics: How AI-driven route optimization is changing the game.🕐 [00:34:30] – Drone deliveries? Nicole’s take on why they might not happen in the UK anytime soon. Quotes📢 [00:03:00] – “The last mile isn’t actually the last mile—it’s the last 10 miles. We’re turning that into the last 100 meters.” – Nicole Mazza📢 [00:10:45] – “Urban delivery is actually harder than suburban. Traffic, parking, and handover times offset density.” – Nicole Mazza📢 [00:22:00] – “For every shipment, we collect 1,600 data points. It’s not just about having data—it’s about taking real-time action.” – Nicole Mazza📢 [00:25:00] – “Investors told us ‘No’ hundreds of times before we got our first ‘Yes.’ Bootstrapping was tough but made us stronger.” – Nicole Mazza About the GuestNicole Mazza is the Founder & Chief Commercial Officer at Relay Technologies, an innovative logistics company transforming the last-mile into the last 100 meters. Prior to Relay, she was instrumental in scaling Stuart Delivery to $400M in revenue and leading it to a successful acquisition. With deep expertise in urban logistics, fleet optimization, and supply chain transformation, Nicole is on a mission to redefine eCommerce deliveries with a flexible, scalable, and data-driven approach.🔗 Connect with Nicole on LinkedIn: <a href="https://www.linkedin.com/in/nicolemazza/">Nicole Mazza</a>🔗 Learn more about Relay Technologies: <a href="https://www.relaytech.co/">Relay Technologies</a>Connect with Relay on LinkedIn: <a href="https://www.linkedin.com/company/relay-tech?originalSubdomain=uk">Relay Technologies LinkedIn</a>
Subscribe and Keep Learning!If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&nbsp;Be sure to follow and tag the eCom Logistics Podcast on <a href="https://www.linkedin.com/company/the-ecom-logistics-podcast">LinkedIn</a> and <a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 ">YouTube</a>

<description>&lt;p&gt;Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder &amp; Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics.&lt;/p&gt;&lt;p&gt;This episode is packed with insights on rethinking traditional delivery networks, leveraging data for real-time optimization, and building a more flexible, scalable, and cost-efficient logistics model.&lt;/p&gt;&lt;p&gt;What You’ll Learn&lt;/p&gt;&lt;p&gt;✅ Turning the Last Mile into the Last 100 Meters – How hyperlocal pit stops create faster, cheaper, and greener deliveries.&lt;/p&gt;&lt;p&gt;✅ The Power of Data in Logistics – Relay collects 1,600+ data points per shipment to drive efficiency and optimize delivery routes in real-time.&lt;/p&gt;&lt;p&gt;✅ Revolutionizing Urban vs. Suburban Delivery – Why urban logistics is more challenging than suburban delivery, despite higher density.&lt;/p&gt;&lt;p&gt;✅ Fundraising &amp; Scaling a Logistics Startup – Lessons from navigating investor skepticism and securing a $35M Series A.&lt;/p&gt;&lt;p&gt;✅ The Future of AI &amp; Automation in Logistics – How AI can reduce inefficiencies, optimize fleet management, and reshape the logistics workforce.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Episode Highlights&lt;/p&gt;&lt;p&gt;🕐 [00:01:06] – Nicole’s background: Scaling Stuart Delivery to $400M &amp; founding Relay.&lt;/p&gt;&lt;p&gt;🕐 [00:04:00] – What is the last 100 meters model, and how do hyperlocal pit stops work?&lt;/p&gt;&lt;p&gt;🕐 [00:06:30] – The asset-light advantage: Why Relay’s model is flexible and scalable compared to traditional depots.&lt;/p&gt;&lt;p&gt;🕐 [00:10:30] – Why urban logistics is actually harder than suburban delivery.&lt;/p&gt;&lt;p&gt;🕐 [00:12:00] – Relay’s cost-saving impact: 60% reduction in delivery costs with 99% on-time rates.&lt;/p&gt;&lt;p&gt;🕐 [00:24:00] – Overcoming investor skepticism: How Nicole &amp; her team raised $35M Series A.&lt;/p&gt;&lt;p&gt;🕐 [00:32:00] – What’s next for Relay? Expansion plans &amp; the potential move into North America.&lt;/p&gt;&lt;p&gt;🕐 [00:33:15] – AI in logistics: How AI-driven route optimization is changing the game.&lt;/p&gt;&lt;p&gt;🕐 [00:34:30] – Drone deliveries? Nicole’s take on why they might not happen in the UK anytime soon.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;Quotes&lt;/p&gt;&lt;p&gt;📢 [00:03:00] – “The last mile isn’t actually the last mile—it’s the last 10 miles. We’re turning that into the last 100 meters.” – Nicole Mazza&lt;/p&gt;&lt;p&gt;📢 [00:10:45] – “Urban delivery is actually harder than suburban. Traffic, parking, and handover times offset density.” – Nicole Mazza&lt;/p&gt;&lt;p&gt;📢 [00:22:00] – “For every shipment, we collect 1,600 data points. It’s not just about having data—it’s about taking real-time action.” – Nicole Mazza&lt;/p&gt;&lt;p&gt;📢 [00:25:00] – “Investors told us ‘No’ hundreds of times before we got our first ‘Yes.’ Bootstrapping was tough but made us stronger.” – Nicole Mazza&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;About the Guest&lt;/p&gt;&lt;p&gt;Nicole Mazza is the Founder &amp; Chief Commercial Officer at Relay Technologies, an innovative logistics company transforming the last-mile into the last 100 meters. Prior to Relay, she was instrumental in scaling Stuart Delivery to $400M in revenue and leading it to a successful acquisition. With deep expertise in urban logistics, fleet optimization, and supply chain transformation, Nicole is on a mission to redefine eCommerce deliveries with a flexible, scalable, and data-driven approach.&lt;/p&gt;&lt;p&gt;🔗 Connect with Nicole on LinkedIn: &lt;a href="https://www.linkedin.com/in/nicolemazza/"&gt;Nicole Mazza&lt;/a&gt;&lt;/p&gt;&lt;p&gt;🔗 Learn more about Relay Technologies: &lt;a href="https://www.relaytech.co/"&gt;Relay Technologies&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Connect with Relay on LinkedIn: &lt;a href="https://www.linkedin.com/company/relay-tech?originalSubdomain=uk"&gt;Relay Technologies LinkedIn&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;p&gt;&lt;strong&gt;Subscribe and Keep Learning!&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Be sure to follow and tag the eCom Logistics Podcast on &lt;a href="https://www.linkedin.com/company/the-ecom-logistics-podcast"&gt;LinkedIn&lt;/a&gt; and &lt;a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 "&gt;YouTube&lt;/a&gt;&lt;/p&gt;&lt;/p&gt;</description>

Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraising challenges, and embracing AI-driven logistics.

Revolutionizing Last-Mile Logistics: Nicole Mazza on Relay’s Game-Changing Approach

Episode SummaryJoin host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation.What You’ll Learn<ul><li>Pivoting to Digital-First: How Luminess transitioned from TV-driven sales to a modern eCommerce model.</li><li>Choosing the Right 3PL Partner: Key factors that influenced Luminess’ decision to outsource fulfillment.</li><li>Balancing Tech & Operations: How investing in the right tech stack enabled growth and efficiency.</li><li>Overcoming Logistics Challenges: Insights on tackling supply chain disruptions, delivery speed expectations, and inventory management.</li><li>The Power of Data & Curiosity: Why staying data-driven and open to new solutions is crucial for operations leaders.</li></ul>Highlights🔹[00:01:00] – Aaron’s career journey: From Zeppler Hardware to leading Luminess’ transformation. 🔹 [00:04:00] – The shift from TV advertising to eCommerce and its impact on fulfillment. 🔹 [00:08:30] – Why Luminess chose to partner with a 3PL instead of handling fulfillment in-house. 🔹 [00:12:00] – The importance of strong relationships between brands and 3PL partners. 🔹 [00:15:00] – Exciting logistics trends: AI-driven forecasting, inventory tracking, and regional carriers. 🔹 [00:17:00] – Key leadership lessons: Stay curious, data-obsessed, and adaptable.Quotes💬[00:06:30] – "Once we realized our tech platform wasn’t capable of supporting the shift, we had to invest in new systems—Salesforce, Shopify, WMS, CRM. It changed everything." – Aaron Wilcox💬 [00:10:15] – "The right 3PL partnership isn’t just about cost—it’s about tech capabilities, customer experience, and alignment with your brand’s goals." – Aaron Wilcox💬 [00:12:15] – "The secret sauce in logistics is relationships—how well you collaborate with your 3PL to solve problems and serve customers." – Harshida💬 [00:16:00] – "The minute you think you have it all figured out, something changes. Stay curious, keep learning, and adapt fast." – Aaron WilcoxAbout the GuestAaron Wilcox is the Chief Operating Officer at Luminess, a beauty brand that has successfully transitioned from a traditional TV-first sales model to a thriving digital commerce operation. With a background in logistics, operations, and strategic partnerships, Aaron has played a key role in scaling Luminess through technology adoption and 3PL collaboration. His expertise in fulfillment strategy, customer experience, and supply chain agility makes him a valuable voice in the eCommerce logistics space.Connect with Aaron on <a href="https://www.linkedin.com/in/aaron-wilcox-7546758/">LinkedIn</a>Learn more about <a href="https://www.luminesscosmetics.com/">Luminess</a> Unlock the Future of Logistics at CartCon 2025Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event.Ready to transform your logistics? Pre-register now: <a href="https://cart.com/preregister2025">https://cart.com/preregister2025 </a>
Subscribe and Keep Learning!If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&nbsp;Be sure to follow and tag the eCom Logistics Podcast on <a href="https://www.linkedin.com/company/the-ecom-logistics-podcast">LinkedIn</a> and <a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 ">YouTube</a>

<description>&lt;p&gt;&lt;strong&gt;Episode Summary&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;What You’ll Learn&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Pivoting to Digital-First: How Luminess transitioned from TV-driven sales to a modern eCommerce model.&lt;/li&gt;&lt;li&gt;Choosing the Right 3PL Partner: Key factors that influenced Luminess’ decision to outsource fulfillment.&lt;/li&gt;&lt;li&gt;Balancing Tech &amp; Operations: How investing in the right tech stack enabled growth and efficiency.&lt;/li&gt;&lt;li&gt;Overcoming Logistics Challenges: Insights on tackling supply chain disruptions, delivery speed expectations, and inventory management.&lt;/li&gt;&lt;li&gt;The Power of Data &amp; Curiosity: Why staying data-driven and open to new solutions is crucial for operations leaders.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Highlights&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;🔹&lt;/strong&gt;[00:01:00] – Aaron’s career journey: From Zeppler Hardware to leading Luminess’ transformation.&lt;br /&gt;🔹 [00:04:00] – The shift from TV advertising to eCommerce and its impact on fulfillment.&lt;br /&gt;🔹 [00:08:30] – Why Luminess chose to partner with a 3PL instead of handling fulfillment in-house.&lt;br /&gt;🔹 [00:12:00] – The importance of strong relationships between brands and 3PL partners.&lt;br /&gt;🔹 [00:15:00] – Exciting logistics trends: AI-driven forecasting, inventory tracking, and regional carriers.&lt;br /&gt;🔹 [00:17:00] – Key leadership lessons: Stay curious, data-obsessed, and adaptable.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Quotes&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;💬&lt;/strong&gt;[00:06:30] – &lt;i&gt;"Once we realized our tech platform wasn’t capable of supporting the shift, we had to invest in new systems—Salesforce, Shopify, WMS, CRM. It changed everything."&lt;/i&gt; – Aaron Wilcox&lt;/p&gt;&lt;p&gt;💬 [00:10:15] – &lt;i&gt;"The right 3PL partnership isn’t just about cost—it’s about tech capabilities, customer experience, and alignment with your brand’s goals."&lt;/i&gt; – Aaron Wilcox&lt;/p&gt;&lt;p&gt;💬 [00:12:15] – &lt;i&gt;"The secret sauce in logistics is relationships—how well you collaborate with your 3PL to solve problems and serve customers."&lt;/i&gt; – Harshida&lt;/p&gt;&lt;p&gt;💬 [00:16:00] – &lt;i&gt;"The minute you think you have it all figured out, something changes. Stay curious, keep learning, and adapt fast."&lt;/i&gt; – Aaron Wilcox&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Guest&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Aaron Wilcox is the Chief Operating Officer at Luminess, a beauty brand that has successfully transitioned from a traditional TV-first sales model to a thriving digital commerce operation. With a background in logistics, operations, and strategic partnerships, Aaron has played a key role in scaling Luminess through technology adoption and 3PL collaboration. His expertise in fulfillment strategy, customer experience, and supply chain agility makes him a valuable voice in the eCommerce logistics space.&lt;/p&gt;&lt;p&gt;&lt;i&gt;Connect with Aaron on &lt;/i&gt;&lt;a href="https://www.linkedin.com/in/aaron-wilcox-7546758/"&gt;&lt;i&gt;LinkedIn&lt;/i&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;i&gt;Learn more about &lt;/i&gt;&lt;a href="https://www.luminesscosmetics.com/"&gt;&lt;i&gt;Luminess&lt;/i&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;Unlock the Future of Logistics at CartCon 2025&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event.&lt;/p&gt;&lt;p&gt;Ready to transform your logistics? Pre-register now: &lt;a href="https://cart.com/preregister2025"&gt;https://cart.com/preregister2025 &lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;p&gt;&lt;strong&gt;Subscribe and Keep Learning!&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Be sure to follow and tag the eCom Logistics Podcast on &lt;a href="https://www.linkedin.com/company/the-ecom-logistics-podcast"&gt;LinkedIn&lt;/a&gt; and &lt;a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 "&gt;YouTube&lt;/a&gt;&lt;/p&gt;&lt;/p&gt;</description>

Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse.  Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons for logistics and operations leaders navigating digital transformation.

Digital Transformation in Action: How Luminess Rebuilt Its Supply Chain

What You’ll LearnCurating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs.Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches.Lessons from Startups: What established logistics players can learn from agile newcomers.Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability.Highlights[00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda.[00:04:15] – How AI and geopolitical trends influenced the 2024 event’s focus.[00:07:00] – Striking the right balance between educational content and sponsor participation.[00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making.[00:16:45] – Cold chain logistics: a new frontier for Manifest 2025.Quotes[00:03:00] “We’re people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin[00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida[00:08:15] “Understanding your customer market is key. It’s not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin[00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil UddinAbout the GuestTanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry’s most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil’s work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy.Connect with Tanzil on LinkedIn: <a href="https://www.linkedin.com/in/tanziluddin/">Tanzil Uddin</a>Learn more about Manifest Vegas: <a href="https://manife.st/">manifestvegas.com</a>Register now and secure a $200 discount: <a href="https://ManifestVegas.com/Join/E-Com-Logistics-Podcast" target="_blank">https://ManifestVegas.com/Join/E-Com-Logistics-Podcast</a>
Subscribe and Keep Learning!If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&nbsp;Be sure to follow and tag the eCom Logistics Podcast on <a href="https://www.linkedin.com/company/the-ecom-logistics-podcast">LinkedIn</a> and <a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 ">YouTube</a>

<description>&lt;p&gt;&lt;strong&gt;What You’ll Learn&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs.&lt;/p&gt;&lt;p&gt;Balancing Innovation &amp; Practicality: Ensuring valuable insights while avoiding product pitches.&lt;/p&gt;&lt;p&gt;Lessons from Startups: What established logistics players can learn from agile newcomers.&lt;/p&gt;&lt;p&gt;Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Highlights&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:01:00] – The year-long planning process behind Manifest Vegas and how industry insights shape the agenda.&lt;/p&gt;&lt;p&gt;[00:04:15] – How AI and geopolitical trends influenced the 2024 event’s focus.&lt;/p&gt;&lt;p&gt;[00:07:00] – Striking the right balance between educational content and sponsor participation.&lt;/p&gt;&lt;p&gt;[00:11:15] – The growing importance of visibility and sustainability in supply chain decision-making.&lt;/p&gt;&lt;p&gt;[00:16:45] – Cold chain logistics: a new frontier for Manifest 2025.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Quotes&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:03:00] “We’re people-led. We first look at the individuals we want to showcase, and then the topics naturally follow.” – Tanzil Uddin&lt;/p&gt;&lt;p&gt;[00:05:30] “75% of Manifest attendees list relevant and actionable content as their primary reason for attending.” – Harshida&lt;/p&gt;&lt;p&gt;[00:08:15] “Understanding your customer market is key. It’s not about offering a solution to everything, but addressing the specific challenges.” – Tanzil Uddin&lt;/p&gt;&lt;p&gt;[00:15:00] “We took attendee feedback and expanded beyond logistics to cover inventory, demand planning, and sustainability.” – Tanzil Uddin&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Guest&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Tanzil Uddin is the Senior Vice President of Production at Manifest Vegas, one of the logistics industry’s most influential events. With years of experience curating content that addresses the evolving needs of supply chain leaders, Tanzil’s work focuses on fostering collaboration between shippers, startups, and investors. His expertise ensures that Manifest remains at the forefront of supply chain innovation and strategy.&lt;/p&gt;&lt;p&gt;Connect with Tanzil on LinkedIn: &lt;a href="https://www.linkedin.com/in/tanziluddin/"&gt;Tanzil Uddin&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Learn more about Manifest Vegas: &lt;a href="https://manife.st/"&gt;manifestvegas.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Register now and secure a $200 discount: &lt;a href="https://ManifestVegas.com/Join/E-Com-Logistics-Podcast" target="_blank"&gt;https://ManifestVegas.com/Join/E-Com-Logistics-Podcast&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;p&gt;&lt;strong&gt;Subscribe and Keep Learning!&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Be sure to follow and tag the eCom Logistics Podcast on &lt;a href="https://www.linkedin.com/company/the-ecom-logistics-podcast"&gt;LinkedIn&lt;/a&gt; and &lt;a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 "&gt;YouTube&lt;/a&gt;&lt;/p&gt;&lt;/p&gt;</description>

Join Harshida as she pulls back the curtain on Manifest Vegas with Tanzil Uddin, SVP of Production. Discover how Tanzil and his team craft an event that brings together supply chain leaders, innovators, and investors to tackle the industry's most pressing challenges. This episode dives into the meticulous planning, customer-driven content strategy, and the evolving logistics landscape that makes Manifest Vegas a must-attend event.

From AI to Cold Chain: Tanzil Uddin on What’s Next for Supply Chain Leaders at Manifest Vegas

What You’ll LearnData-Driven Decisions: How to transform raw data into actionable insights for customer success.Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.Highlights[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.Quotes[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott MarshallAbout the GuestScott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.
Subscribe and Keep Learning!If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&nbsp;Be sure to follow and tag the eCom Logistics Podcast on <a href="https://www.linkedin.com/company/the-ecom-logistics-podcast">LinkedIn</a> and <a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 ">YouTube</a>

<description>&lt;p&gt;&lt;strong&gt;What You’ll Learn&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Data-Driven Decisions: How to transform raw data into actionable insights for customer success.&lt;/p&gt;&lt;p&gt;Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions.&lt;/p&gt;&lt;p&gt;Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals.&lt;/p&gt;&lt;p&gt;Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs.&lt;/p&gt;&lt;p&gt;Customer-Centric Leadership: Building trust and collaboration through meaningful partnerships.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Highlights&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:00:23] – Scott Marshall reflects on a career rooted in customer-centricity and operational excellence.&lt;/p&gt;&lt;p&gt;[00:05:45] – Prologis’ approach to deploying $100M weekly and staying agile amidst global scale.&lt;/p&gt;&lt;p&gt;[00:11:45] – The transformative power of data aggregation and AI in understanding customer needs.&lt;/p&gt;&lt;p&gt;[00:16:30] – The 4% real estate decision that influences 50% of customer operational costs.&lt;/p&gt;&lt;p&gt;[00:22:15] – Preparing for drone deliveries: what logistics leaders should anticipate.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Quotes&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:00:00] “The more data I can get from these interactions and then use AI… I can paint a picture of what’s next.” – Scott Marshall&lt;/p&gt;&lt;p&gt;[00:05:45] “We deploy $100M of capital every Monday. Staying agile and customer-focused is key.” – Harshida Acharya&lt;/p&gt;&lt;p&gt;[00:08:30] “If you take care of your team, they’re going to take care of your customers.” – Scott Marshall&lt;/p&gt;&lt;p&gt;[00:17:15] “We aim to add columns to the spreadsheet that our competitors simply can’t match.” – Scott Marshall&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Guest&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Scott Marshall serves as the Chief Customer Officer at Prologis, the world’s largest developer of logistics real estate. With a career spanning private development, institutional leadership, and service-side experience, Scott brings unparalleled expertise in integrating customer intelligence with innovative logistics solutions.&lt;/p&gt;
&lt;p&gt;&lt;p&gt;&lt;strong&gt;Subscribe and Keep Learning!&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Be sure to follow and tag the eCom Logistics Podcast on &lt;a href="https://www.linkedin.com/company/the-ecom-logistics-podcast"&gt;LinkedIn&lt;/a&gt; and &lt;a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 "&gt;YouTube&lt;/a&gt;&lt;/p&gt;&lt;/p&gt;</description>

Join hosts Harshida and Ninaad as they dive into the dynamic world of logistics innovation with Scott Marshall, Chief Customer Officer at Prologis. With over 25 years of industry experience, Scott shares how Prologis maintains customer-centricity at a global scale, leveraging data, sustainability, and cutting-edge technology. This episode uncovers actionable insights for logistics professionals looking to future-proof their operations while keeping customers at the heart of decision-making.

Scott Marshall on Prologis' Customer-Centric Approach to Data, Sustainability, and Innovation

Episode SummaryJoin Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll Learn<ul><li>Radical Simplification: Why less complexity in operations leads to better scalability and efficiency.</li><li>Process-First Approach: Prioritizing process and technology before hiring for lasting operational success.</li><li>Evaluating Technology Investments: The power of iterative, cost-effective tech adoption.</li><li>Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions.</li><li>Future of AI in Logistics: Unlocking potential with demand planning and consumer insights.</li></ul>Highlights[00:01:00] – Michael’s journey from bankruptcy to profitability at Misen.[00:03:00] – The critical role of switching 3PL partners in driving operational profitability.[00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations.[00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications.[00:13:00] – Firefighter thinking: A structured approach to peak season challenges.Quotes[00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney[00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney[00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney[00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael MahoneyAbout the GuestMichael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders.Connect with Michael on <a href="https://www.linkedin.com/in/michaelrmahoney/">LinkedIn</a> and explore Misen’s innovative cookware at <a href="https://misen.com/">Misen.com</a> Unlock the Future of Logistics at CartCon 2025Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event.Ready to transform your logistics? Pre-register now: <a href="https://cart.com/preregister2025 ">https://cart.com/preregister2025 </a>
Subscribe and Keep Learning!If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&nbsp;Be sure to follow and tag the eCom Logistics Podcast on <a href="https://www.linkedin.com/company/the-ecom-logistics-podcast">LinkedIn</a> and <a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 ">YouTube</a>

<description>&lt;p&gt;&lt;strong&gt;Episode Summary&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience.&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;What You’ll Learn&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Radical Simplification: Why less complexity in operations leads to better scalability and efficiency.&lt;/li&gt;&lt;li&gt;Process-First Approach: Prioritizing process and technology before hiring for lasting operational success.&lt;/li&gt;&lt;li&gt;Evaluating Technology Investments: The power of iterative, cost-effective tech adoption.&lt;/li&gt;&lt;li&gt;Crisis Management: Think like a firefighter to tackle peak season challenges and unforeseen disruptions.&lt;/li&gt;&lt;li&gt;Future of AI in Logistics: Unlocking potential with demand planning and consumer insights.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Highlights&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:01:00] – Michael’s journey from bankruptcy to profitability at Misen.&lt;/p&gt;&lt;p&gt;[00:03:00] – The critical role of switching 3PL partners in driving operational profitability.&lt;/p&gt;&lt;p&gt;[00:05:00] – Process, technology, and people: Why this sequence matters for rebuilding operations.&lt;/p&gt;&lt;p&gt;[00:09:00] – Leveraging SaaS tools to automate demand planning and supply chain communications.&lt;/p&gt;&lt;p&gt;[00:13:00] – Firefighter thinking: A structured approach to peak season challenges.&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Quotes&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;[00:03:00] “Operations should work at 50% or 500% of your goals. If it doesn’t, you’re doing it wrong.” – Michael Mahoney&lt;/p&gt;&lt;p&gt;[00:05:00] “Process, then technology, then people—get the foundations right before hiring.” – Michael Mahoney&lt;/p&gt;&lt;p&gt;[00:13:00] “Simplify. Fewer tools, fewer things to break, and fewer processes mean faster execution.” – Michael Mahoney&lt;/p&gt;&lt;p&gt;[00:14:00] “Think like a firefighter—calmly scope the issue, set deadlines, and avoid overreacting.” – Michael Mahoney&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About the Guest&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Michael Mahoney is the CEO of Misen, a company specializing in high-quality cookware and kitchen tools. With a deep background in logistics, operations, and organizational turnarounds, Michael has successfully guided Misen from bankruptcy to a thriving business. His process-first philosophy and strategic use of technology make his insights invaluable for logistics leaders.&lt;/p&gt;&lt;p&gt;Connect with Michael on &lt;a href="https://www.linkedin.com/in/michaelrmahoney/"&gt;LinkedIn&lt;/a&gt; and explore Misen’s innovative cookware at &lt;a href="https://misen.com/"&gt;Misen.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt; &lt;/p&gt;&lt;p&gt;&lt;strong&gt;Unlock the Future of Logistics at CartCon 2025&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;Want to stay ahead in logistics and e-commerce? CartCon 2025 is your chance to dive into the latest innovations, connect with industry experts, and discover solutions that will drive your operations forward. As a proud media partner, we invite you to join us at this game-changing event.&lt;/p&gt;&lt;p&gt;Ready to transform your logistics? Pre-register now: &lt;a href="https://cart.com/preregister2025 "&gt;https://cart.com/preregister2025 &lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&lt;p&gt;&lt;strong&gt;Subscribe and Keep Learning!&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;If you’re a logistics leader looking to scale sustainably, don’t miss out! Subscribe for more expert strategies on tackling modern supply chain challenges.&lt;/p&gt;&lt;p&gt;&amp;nbsp;&lt;/p&gt;&lt;p&gt;Be sure to follow and tag the eCom Logistics Podcast on &lt;a href="https://www.linkedin.com/company/the-ecom-logistics-podcast"&gt;LinkedIn&lt;/a&gt; and &lt;a href="youtube.com/@ecomlogisticspod?sub_confirmation=1 "&gt;YouTube&lt;/a&gt;&lt;/p&gt;&lt;/p&gt;</description>

Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience.

The 3PL Strategy That Turned Misen Around in 45 Days: Michael Mahoney’s Insights

Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.

Sign In

eCom Logistics Podcast

Details

Recent Episodes