Yes, customer success should be a profit center. But for many companies, it's just not.In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.<ul><li>(00:00) - Introduction</li>
<li>(03:01) - Challenges in Customer Success</li>
<li>(05:18) - The Reality of Upselling</li>
<li>(08:22) - Cultural Differences in Sales</li>
<li>(11:37) - Strategies for Effective Upselling</li>
<li>(14:37) - Do you have GTM fit?</li>
<li>(24:13) - Real examples</li>
</ul> ***Connect with us 🔔 LinkedIn: <a href="https://www.linkedin.com/in/tonihohlbein/">Toni</a> / <a href="https://www.linkedin.com/in/mikkelplaehn/">Mikkel</a>✉️ Newsletter: <a href="https://revenueletter.substack.com/">revenueletter.substack.com</a> 📺 Watch: <a href="https://www.youtube.com/@growblocks">https://www.youtube.com/@growblocks</a> 💬 Contact: <a href="mailto:podcast@growblocks.com">podcast@growblocks.com</a>

<description>
 &lt;p&gt;Yes, customer success should be a profit center. But for many companies, it's just not.&lt;/p&gt;&lt;p&gt;In this episode, we discuss why that's the case - and why it's not just a quick fix. We do share some tips to make it a profit center though.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;(00:00) - Introduction&lt;/li&gt;
&lt;li&gt;(03:01) - Challenges in Customer Success&lt;/li&gt;
&lt;li&gt;(05:18) - The Reality of Upselling&lt;/li&gt;
&lt;li&gt;(08:22) - Cultural Differences in Sales&lt;/li&gt;
&lt;li&gt;(11:37) - Strategies for Effective Upselling&lt;/li&gt;
&lt;li&gt;(14:37) - Do you have GTM fit?&lt;/li&gt;
&lt;li&gt;(24:13) - Real examples&lt;/li&gt;
&lt;/ul&gt;&lt;br&gt;&lt;p&gt;***&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Connect with us&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;🔔 LinkedIn: &lt;a href="https://www.linkedin.com/in/tonihohlbein/"&gt;Toni&lt;/a&gt; / &lt;a href="https://www.linkedin.com/in/mikkelplaehn/"&gt;Mikkel&lt;/a&gt;&lt;/p&gt;&lt;p&gt;✉️ Newsletter: &lt;a href="https://revenueletter.substack.com/"&gt;revenueletter.substack.com&lt;/a&gt; &lt;/p&gt;&lt;p&gt;📺 Watch: &lt;a href="https://www.youtube.com/@growblocks"&gt;https://www.youtube.com/@growblocks&lt;/a&gt;&lt;br&gt;💬 Contact: &lt;a href="mailto:podcast@growblocks.com"&gt;podcast@growblocks.com&lt;/a&gt;&lt;/p&gt;
 </description>

The Revenue Formula

Customer Success isn't a profit center - here's why

Customer Success isn't a profit center - here's why

Description