Over the last year or so, Klarna has been on a rampage to automate away. They've sliced tools, costs and staff. Begging the question...Is this just a VC narrative or is there more than meets the eye?<ul><li>(00:00) - Introduction</li>
<li>(02:44) - Klarna's Journey and Financials</li>
<li>(05:49) - AI's Role in Cost Reduction</li>
<li>(07:51) - Customer Service Innovations</li>
<li>(10:28) - Internal Knowledge Management</li>
<li>(13:47) - Introduction to Data Consolidation</li>
<li>(14:29) - Enterprise Search and Internal Tools</li>
<li>(15:20) - Klarna's Knowledge Graph and AI Integration</li>
<li>(16:38) - Deprecating Salesforce and Workflow Changes</li>
<li>(20:05) - HR and Employee Feedback Innovations</li>
<li>(25:51) - Build vs. Buy Debate</li>
</ul> Never miss a new episode, join our newsletter on <a href="https://revenueformula.substack.com/">revenueformula.substack.com</a>

<description>
 &lt;p&gt;Over the last year or so, Klarna has been on a rampage to automate away. They've sliced tools, costs and staff. Begging the question...&lt;/p&gt;&lt;p&gt;Is this just a VC narrative or is there more than meets the eye?&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;(00:00) - Introduction&lt;/li&gt;
&lt;li&gt;(02:44) - Klarna's Journey and Financials&lt;/li&gt;
&lt;li&gt;(05:49) - AI's Role in Cost Reduction&lt;/li&gt;
&lt;li&gt;(07:51) - Customer Service Innovations&lt;/li&gt;
&lt;li&gt;(10:28) - Internal Knowledge Management&lt;/li&gt;
&lt;li&gt;(13:47) - Introduction to Data Consolidation&lt;/li&gt;
&lt;li&gt;(14:29) - Enterprise Search and Internal Tools&lt;/li&gt;
&lt;li&gt;(15:20) - Klarna's Knowledge Graph and AI Integration&lt;/li&gt;
&lt;li&gt;(16:38) - Deprecating Salesforce and Workflow Changes&lt;/li&gt;
&lt;li&gt;(20:05) - HR and Employee Feedback Innovations&lt;/li&gt;
&lt;li&gt;(25:51) - Build vs. Buy Debate&lt;/li&gt;
&lt;/ul&gt;&lt;br&gt;Never miss a new episode, join our newsletter on &lt;a href="https://revenueformula.substack.com/"&gt;revenueformula.substack.com&lt;/a&gt;
 </description>

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The Revenue Formula

Did Klarna really delete 1200 SaaS apps?

Did Klarna really delete 1200 SaaS apps?

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