If there's something we all love, it's to root for david beating goliath.And right now, there's a small team doing just that. Pylon, led by Marty Kausas, is going head to head with Zendesk.Naturally, we asked Marty to share their playbook.<ul><li>(00:00) - Introduction</li>
<li>(01:17) - The Motivation Behind Building Pylon</li>
<li>(01:52) - The Journey to Becoming A-List</li>
<li>(02:19) - Board Games and Strategic Thinking</li>
<li>(04:16) - Targeting a Massive Market</li>
<li>(09:46) - Building the First Product</li>
<li>(11:42) - Competing with Giants</li>
<li>(18:59) - Product Development and Marketing Strategies</li>
<li>(26:35) - Embracing a Heavy Debate Culture</li>
<li>(29:24) - Leveraging LinkedIn for Business Growth</li>
<li>(38:22) - Scaling Sales and Hiring Strategies</li>
<li>(42:31) - Navigating AI in Customer Support</li>
<li>(47:59) - Reflecting on Business Learnings and Future Plans</li>
</ul> Never miss a new episode, join our newsletter on <a href="https://revenueformula.substack.com/">revenueformula.substack.com</a>

<description>
 &lt;p&gt;If there's something we all love, it's to root for david beating goliath.&lt;/p&gt;&lt;p&gt;And right now, there's a small team doing just that. Pylon, led by Marty Kausas, is going head to head with Zendesk.&lt;/p&gt;&lt;p&gt;Naturally, we asked Marty to share their playbook.&lt;/p&gt;&lt;p&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;(00:00) - Introduction&lt;/li&gt;
&lt;li&gt;(01:17) - The Motivation Behind Building Pylon&lt;/li&gt;
&lt;li&gt;(01:52) - The Journey to Becoming A-List&lt;/li&gt;
&lt;li&gt;(02:19) - Board Games and Strategic Thinking&lt;/li&gt;
&lt;li&gt;(04:16) - Targeting a Massive Market&lt;/li&gt;
&lt;li&gt;(09:46) - Building the First Product&lt;/li&gt;
&lt;li&gt;(11:42) - Competing with Giants&lt;/li&gt;
&lt;li&gt;(18:59) - Product Development and Marketing Strategies&lt;/li&gt;
&lt;li&gt;(26:35) - Embracing a Heavy Debate Culture&lt;/li&gt;
&lt;li&gt;(29:24) - Leveraging LinkedIn for Business Growth&lt;/li&gt;
&lt;li&gt;(38:22) - Scaling Sales and Hiring Strategies&lt;/li&gt;
&lt;li&gt;(42:31) - Navigating AI in Customer Support&lt;/li&gt;
&lt;li&gt;(47:59) - Reflecting on Business Learnings and Future Plans&lt;/li&gt;
&lt;/ul&gt;&lt;p&gt;&lt;br&gt;Never miss a new episode, join our newsletter on &lt;a href="https://revenueformula.substack.com/"&gt;revenueformula.substack.com&lt;/a&gt;&lt;/p&gt;
 </description>

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The Revenue Formula

Your guide to killing Zendesk (with Marty Kausas, co-founder & CEO at Pylon)

Your guide to killing Zendesk (with Marty Kausas, co-founder & CEO at Pylon)

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