<a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new">Send us Fan Mail</a><a href='https://www.buzzsprout.com/1610128/fan_mail/new'>Send us Fan Mail</a><a href='https://www.sykes-cpa.com/rx-assessment-service/'>Schedule an Rx Assessment</a> AI is rapidly becoming part of the pharmacy workflow but when it comes to compliance, accuracy, and patient safety, there’s far more to consider than just efficiency gains. In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Josh Potter, Director of Compliance at PRS Pharmacy Services, to break down how AI is actually being used in pharmacy today. They cover:<ul><li>Common use cases including workflow automation, patient engagement, inventory management, and pricing optimization</li><li>The critical importance of HIPAA compliance, business associate agreements, and protecting patient PHI when using AI tools</li><li>State-level considerations, including emerging regulations around AI-generated healthcare content</li></ul>And more!Stay connected with PRS Pharmacy Services: <a href='https://prsrx.com/'>PRS Website</a> | <a href='https://www.facebook.com/PRSRX'>PRS Facebook</a> | <a href='https://www.instagram.com/prsrx/'>PRS Instagram</a> | <a href='https://www.linkedin.com/company/prs-pharmacy-services/'>PRS LinkedIn</a> | <a href='https://x.com/PRSPharmacySrvc'>PRS Twitter</a> | <a href='https://www.youtube.com/@PRSPharmacyServices'>PRS YouTube</a>Check out all our social media: <a href='https://www.facebook.com/sykesandco'>Facebook</a> | <a href='https://twitter.com/OllinSykes'>Twitter</a> | <a href='https://www.linkedin.com/company/sykes-&amp;-company-p-a-?trk=tyah'>LinkedIn</a> | <a href='https://www.youtube.com/channel/UCk0m8rv3Xhe7tlXilpKdgmw'>YouTube </a>| <a href='https://www.tiktok.com/@sykesrxaccounting'>TikTok </a>| <a href='https://www.instagram.com/sykescpa/'>Instagram</a>  More resources on this topic:<a href='https://youtu.be/Z6e127eMtjs'>Podcast - AI, Audits, &amp; Advocacy: The Pharmacy Survival Guide</a>

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new"&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.buzzsprout.com/1610128/fan_mail/new'&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/rx-assessment-service/'&gt;Schedule an Rx Assessment&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;AI is rapidly becoming part of the pharmacy workflow but when it comes to compliance, accuracy, and patient safety, there’s far more to consider than just efficiency gains.&lt;br/&gt;&lt;br/&gt;In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Josh Potter, Director of Compliance at PRS Pharmacy Services, to break down how AI is actually being used in pharmacy today.&lt;br/&gt;&lt;br/&gt;They cover:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Common use cases including workflow automation, patient engagement, inventory management, and pricing optimization&lt;/li&gt;&lt;li&gt;The critical importance of HIPAA compliance, business associate agreements, and protecting patient PHI when using AI tools&lt;/li&gt;&lt;li&gt;State-level considerations, including emerging regulations around AI-generated healthcare content&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;And more!&lt;/p&gt;&lt;p&gt;&lt;b&gt;Stay connected with PRS Pharmacy Services:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://prsrx.com/'&gt;PRS Website&lt;/a&gt; | &lt;a href='https://www.facebook.com/PRSRX'&gt;PRS Facebook&lt;/a&gt; | &lt;a href='https://www.instagram.com/prsrx/'&gt;PRS Instagram&lt;/a&gt; | &lt;a href='https://www.linkedin.com/company/prs-pharmacy-services/'&gt;PRS LinkedIn&lt;/a&gt; | &lt;a href='https://x.com/PRSPharmacySrvc'&gt;PRS Twitter&lt;/a&gt; | &lt;a href='https://www.youtube.com/@PRSPharmacyServices'&gt;PRS YouTube&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Check out all our social media:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.facebook.com/sykesandco'&gt;Facebook&lt;/a&gt; | &lt;a href='https://twitter.com/OllinSykes'&gt;Twitter&lt;/a&gt; | &lt;a href='https://www.linkedin.com/company/sykes-&amp;amp;-company-p-a-?trk=tyah'&gt;LinkedIn&lt;/a&gt; | &lt;a href='https://www.youtube.com/channel/UCk0m8rv3Xhe7tlXilpKdgmw'&gt;YouTube &lt;/a&gt;| &lt;a href='https://www.tiktok.com/@sykesrxaccounting'&gt;TikTok &lt;/a&gt;| &lt;a href='https://www.instagram.com/sykescpa/'&gt;Instagram&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt; &lt;br/&gt;More resources on this topic:&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://youtu.be/Z6e127eMtjs'&gt;Podcast - AI, Audits, &amp;amp; Advocacy: The Pharmacy Survival Guide&lt;/a&gt;&lt;/p&gt;</description>

Send us Fan Mail Send us Fan Mail Schedule an Rx Assessment  AI is rapidly becoming part of the pharmacy workflow but when it comes to compliance, accuracy, and patient safety, there’s far more to consider than just efficiency gains.  In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Josh Potter, Director of Compliance at PRS Pharmacy Services, to break down how AI is actually being used in pharmacy today.  They cover: Common use cases including workflow automa...

Pharmacy AI Compliance 101 with Josh Potter Director of Pharmacy Compliance, PRS Pharmacy Services

<a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new">Send us Fan Mail</a>MFP is officially here and for many pharmacies, the biggest challenge isn’t the pricing, it’s understanding how the money actually flows and making sure you’re getting paid correctly. In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Katheryne Richardson, Chief Strategy Officer at Second Sight Solutions (Beacon Channel Management) to break down the mechanics of Maximum Fair Price (MFP), how reconciliation works, and what pharmacies need to be watching closely in this evolving reimbursement landscape. They cover:<ul><li>What MFP is and why it’s impacting pharmacies for the first time in 2026</li><li>How the Beacon platform provides visibility into the MFP rebate lifecycle</li><li>Common misconceptions around payment timing and reconciliation</li><li>The critical differences between MFP rebates and 340B claims</li><li>Practical tips for resolving payment discrepancies and staying proactive</li></ul>And more! More About Beacon Channel Management: Beacon Channel Management is and innovative technology that reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and 65,000 of their customers. Stay connected with Beacon Channel Management: <a href='https://beaconchannelmanagement.com/'>Beacon Website</a>Check out all our social media: <a href='https://www.facebook.com/sykesandco'>Facebook</a><a href='https://twitter.com/OllinSykes'>Twitter</a><a href='https://www.linkedin.com/company/sykes-&amp;-company-p-a-?trk=tyah'>LinkedIn</a><a href='https://www.linkedin.com/in/scottysykes/'>Scotty Sykes – CPA, CFP LinkedIn</a><a href='https://twitter.com/ScottySykesCPA'>Scotty Sykes – CPA, CFP Twitter</a>  More resources on this topic: Beacon Rebate Model: https://cm.beaconchannelmanagement.com/ Podcast - MDPNP&apos;s Impact on 340B: https://youtu.be/rJWNA7hHThY

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new"&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;MFP is officially here and for many pharmacies, the biggest challenge isn’t the pricing, it’s understanding how the money actually flows and making sure you’re getting paid correctly.&lt;br/&gt;&lt;br/&gt;In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Katheryne Richardson, Chief Strategy Officer at Second Sight Solutions (Beacon Channel Management) to break down the mechanics of Maximum Fair Price (MFP), how reconciliation works, and what pharmacies need to be watching closely in this evolving reimbursement landscape.&lt;br/&gt;&lt;br/&gt;They cover:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;What MFP is and why it’s impacting pharmacies for the first time in 2026&lt;/li&gt;&lt;li&gt;How the Beacon platform provides visibility into the MFP rebate lifecycle&lt;/li&gt;&lt;li&gt;Common misconceptions around payment timing and reconciliation&lt;/li&gt;&lt;li&gt;The critical differences between MFP rebates and 340B claims&lt;/li&gt;&lt;li&gt;Practical tips for resolving payment discrepancies and staying proactive&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;And more!&lt;br/&gt;&lt;br/&gt;&lt;b&gt;More About Beacon Channel Management:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;Beacon Channel Management is and innovative technology that reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and 65,000 of their customers.&lt;br/&gt;&lt;br/&gt;Stay connected with Beacon Channel Management:&lt;br/&gt;&lt;br/&gt;&lt;a href='https://beaconchannelmanagement.com/'&gt;Beacon Website&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;Check out all our social media:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.facebook.com/sykesandco'&gt;Facebook&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/OllinSykes'&gt;Twitter&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/sykes-&amp;amp;-company-p-a-?trk=tyah'&gt;LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/scottysykes/'&gt;Scotty Sykes – CPA, CFP LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/ScottySykesCPA'&gt;Scotty Sykes – CPA, CFP Twitter&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt; &lt;br/&gt;More resources on this topic:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;Beacon Rebate Model: https://cm.beaconchannelmanagement.com/&lt;br/&gt;&lt;br/&gt;Podcast - MDPNP&amp;apos;s Impact on 340B: https://youtu.be/rJWNA7hHThY&lt;/p&gt;</description>

Send us Fan Mail MFP is officially here and for many pharmacies, the biggest challenge isn’t the pricing, it’s understanding how the money actually flows and making sure you’re getting paid correctly.  In this episode of The Bottom Line Pharmacy Podcast, Austin Murray sits down with Katheryne Richardson, Chief Strategy Officer at Second Sight Solutions (Beacon Channel Management) to break down the mechanics of Maximum Fair Price (MFP), how reconciliation works, and what pharmacies need to be ...

The MFP Payment Puzzle with Katheryne Richardson, PharmD, CSO at Beacon Channel Management

<a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new">Send us Fan Mail</a><a href='https://www.buzzsprout.com/twilio/text_messages/1610128/open_sms'>Send a text</a><a href='https://www.sykes-cpa.com/rx-assessment-service/'>Schedule an Rx Assessment</a>Is NCPA really worth it for independent pharmacy owners? What&apos;s the real world ROI of being apart of NCPA?  In this episode, Scotty Sykes, CPA, CFP, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Mark Ey, COO of NCPA and Hashim Zaibak, PharmD, CEO of Hayat Pharmacy to break down what NCPA actually does for independent community pharmacies and why so many owners miss the real value hiding in plain sight. We cover:<ul><li>Why NCPA advocacy matters (and how it amplifies the patient voice in Washington)</li><li>Ownership Workshop and other owner resources</li><li>The biggest business lesson many owners learn too late: profit ≠ cash flow</li><li>Why LTC is a major opportunity for the next 5–10 years</li><li>Student and young pharmacist pathways (school visits, internships, and building the next generation)</li></ul>And more! More About NCPA: Founded in 1898, the National Community Pharmacists Association is the voice for the community pharmacist, representing over 18,900 pharmacies that employ more than 235,000 individuals nationwide. They are rooted in the communities where they are located and are America’s most accessible health care providers. Likewise, they are community leaders actively involved in community-oriented public health, civic, and volunteer projects. Many hold local elected offices; others serve as state legislators. Stay connected with NCPA: <a href='https://ncpa.org/'>NCPA Website</a><a href='https://www.linkedin.com/company/ncpa/posts/?feedView=all'>NCPA LinkedIn</a><a href='https://www.instagram.com/commpharmacy/'>NCPA Instagram</a><a href='https://www.facebook.com/commpharmacy'>NCPA Facebook</a><a href='https://x.com/commpharmacy'>NCPA Twitter (X)</a><a href='https://www.youtube.com/channel/UC4ocYNs2VQ5Pjfq8vR0-yAA'>NCPA YouTube</a> Check out all our social media: <a href='https://www.facebook.com/sykesandco'>Facebook</a><a href='https://twitter.com/OllinSykes'>Twitter</a><a href='https://www.linkedin.com/company/sykes-&amp;-company-p-a-?trk=tyah'>LinkedIn</a><a href='https://www.linkedin.com/in/scottysykes/'>Scotty Sykes – CPA, CFP LinkedIn</a><a href='https://twitter.com/ScottySykesCPA'>Scotty Sykes – CPA, CFP Twitter</a> More resources on this topic: <a href='https://ncpa.org/benefits'>NCPA Membership portal</a> <a href='https://youtu.be/Iqwa8rTlkuA '>Podcast - Pharmacy Leadership Amplified with Dr. Hashim Zaibak, PharmD</a><a href='https://youtu.be/NHxjSuaPwHg'>Podcast - From Zero to Community Pharmacy Hero Featuring Hashim Zaibak, PharmD</a>

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new"&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.buzzsprout.com/twilio/text_messages/1610128/open_sms'&gt;Send a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/rx-assessment-service/'&gt;&lt;b&gt;Schedule an Rx Assessment&lt;/b&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Is NCPA really worth it for independent pharmacy owners? What&amp;apos;s the real world ROI of being apart of NCPA? &lt;br/&gt;&lt;br/&gt;In this episode, Scotty Sykes, CPA, CFP, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Mark Ey, COO of NCPA and Hashim Zaibak, PharmD, CEO of Hayat Pharmacy to break down what NCPA actually does for independent community pharmacies and why so many owners miss the real value hiding in plain sight.&lt;br/&gt;&lt;br/&gt;We cover:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Why NCPA advocacy matters (and how it amplifies the patient voice in Washington)&lt;/li&gt;&lt;li&gt;Ownership Workshop and other owner resources&lt;/li&gt;&lt;li&gt;The biggest business lesson many owners learn too late: profit ≠ cash flow&lt;/li&gt;&lt;li&gt;Why LTC is a major opportunity for the next 5–10 years&lt;/li&gt;&lt;li&gt;Student and young pharmacist pathways (school visits, internships, and building the next generation)&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;And more!&lt;br/&gt;&lt;br/&gt;&lt;b&gt;More About NCPA:&lt;br/&gt;&lt;/b&gt;&lt;br/&gt;Founded in 1898, the National Community Pharmacists Association is the voice for the community pharmacist, representing over 18,900 pharmacies that employ more than 235,000 individuals nationwide.&lt;br/&gt;&lt;br/&gt;They are rooted in the communities where they are located and are America’s most accessible health care providers.&lt;br/&gt;&lt;br/&gt;Likewise, they are community leaders actively involved in community-oriented public health, civic, and volunteer projects. Many hold local elected offices; others serve as state legislators.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Stay connected with NCPA:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://ncpa.org/'&gt;NCPA Website&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/ncpa/posts/?feedView=all'&gt;NCPA LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.instagram.com/commpharmacy/'&gt;NCPA Instagram&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.facebook.com/commpharmacy'&gt;NCPA Facebook&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://x.com/commpharmacy'&gt;NCPA Twitter (X)&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.youtube.com/channel/UC4ocYNs2VQ5Pjfq8vR0-yAA'&gt;NCPA YouTube&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Check out all our social media:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.facebook.com/sykesandco'&gt;Facebook&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/OllinSykes'&gt;Twitter&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/sykes-&amp;amp;-company-p-a-?trk=tyah'&gt;LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/scottysykes/'&gt;Scotty Sykes – CPA, CFP LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/ScottySykesCPA'&gt;Scotty Sykes – CPA, CFP Twitter&lt;/a&gt;&lt;br/&gt; &lt;br/&gt;&lt;b&gt;More resources on this topic:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://ncpa.org/benefits'&gt;NCPA Membership portal&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://youtu.be/Iqwa8rTlkuA '&gt;Podcast - Pharmacy Leadership Amplified with Dr. Hashim Zaibak, PharmD&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://youtu.be/NHxjSuaPwHg'&gt;Podcast - From Zero to Community Pharmacy Hero Featuring Hashim Zaibak, PharmD&lt;/a&gt;&lt;/p&gt;</description>

Send us Fan Mail Send a text Schedule an Rx Assessment Is NCPA really worth it for independent pharmacy owners? What's the real world ROI of being apart of NCPA?   In this episode, Scotty Sykes, CPA, CFP, Bonnie Bond, CPA, MBA, and Austin Murray sit down with Mark Ey, COO of NCPA and Hashim Zaibak, PharmD, CEO of Hayat Pharmacy to break down what NCPA actually does for independent community pharmacies and why so many owners miss the real value hiding in plain sight.  We cover: Why NCPA a...

Inside NCPA: Advocacy Wins, Owner Resources, Real-World ROI with Mark Ey and Hashim Zaibak

<a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new">Send us Fan Mail</a>Infusion is booming and it’s not just because of an aging population. As technology unlocks new gene therapies, autoimmune treatments, and ultra-rare specialty drugs, infusion pharmacies are being pushed to scale faster, operate tighter, and deliver a better patient experience than ever. In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Austin Murray sit down with Jordan VanName, RN, Owner of FusionIQ Nursing to talk about what separates a high-performing infusion operation from one that gets stuck in bottlenecks, delays, and compliance headaches. We cover:<ul><li>Why infusion growth is accelerating and what’s driving demand</li><li>One of the biggest operational bottleneck in Infusion pharmacies</li><li>Why “a prescription is not an order” and what that means for compliance</li><li>What “top notch care” really looks like from first referral to post-infusion follow-up</li></ul>And more! More About Our Guest: Jordan VanName is a seasoned healthcare leader and clinical expert with nearly two decades of experience on the frontlines of patient care and specialized medical operations. As the founder of FusionIQ Nursing Solutions, Jordan leverages her extensive background to bridge the gaps between clinical excellence, operational efficiency, and regulatory compliance. Jordan’s career began in 2007 at UNC Chapel Hill, where she developed a foundation in complex healthcare environments. After graduating from Alamance Community College and later South University, she began her nursing practice in 2011 at the prestigious North Carolina Jaycee Burn Center. The inspiration for FusionIQ Nursing Solutions came from Jordan’s firsthand observation of a fragmented industry. Following her career into specialty pharmacy nursing agencies, she identified a critical void: many organizations lacked the cohesive clinical and operational leadership necessary to keep pace with the rapid growth of specialty pharmaceuticals. Driven by a mission to eliminate operational inefficiencies and improve data utilization, Jordan founded FusionIQ. Today, she consults for healthcare agencies, pharmacies, and manufacturers, helping them navigate the complexities of modern medicine through innovation and high-standard clinical leadership. Beyond her professional achievements, Jordan is a dedicated wife and a mother to three children under the age of ten. She finds balance and rejuvenation through her love for the outdoors, often spending her free time gardening or enjoying the beach with her family Stay connected with Jordan and FusionIQ Nursing: <a href='https://www.linkedin.com/in/jordanavanname/'>Jordan&apos;s LinkedIn</a><a href='https://sites.google.com/fusioniqnursing.com/fusioniqnursingsolutions/home?authuser=0'>FusionIQ Nursing Website</a><a href='https://www.linkedin.com/company/fusion-iq-nursing-solutions/'>FusionIQ Nursing LinkedIn</a> Stay connected with us: <a href='https://www.facebook.com/sykesandco '>Facebook</a><a href='https://twitter.com/OllinSykes '>Twitter</a><a href='https://www.linkedin.com/company/sykes-&amp;-company-p-a-?trk=tyah'>LinkedIn</a><a href='https://www.linkedin.com/in/scottysykes/'>Scotty Sykes – CPA, CFP LinkedIn</a><a href='https://twitter.com/ScottySykesCPA '>Scotty Sykes – CPA, CFP Twitter</a> More resources on this topic: <a href='https://youtu.be/3tuiiNybAV0'>Podcast - Driving Independent Pharmacy Profitability in 2026</a> <a href='https://youtu.be/2Dkoa0T1mzM'>Podcast – Opening an Infusion Pharmacy</a> <a href='https://youtu.be/CSLhSn9DERI'>Podcast – KPIs for the Rapid Growth Pharmacy</a>

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new"&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Infusion is booming and it’s not just because of an aging population. As technology unlocks new gene therapies, autoimmune treatments, and ultra-rare specialty drugs, infusion pharmacies are being pushed to scale faster, operate tighter, and deliver a better patient experience than ever.&lt;br/&gt;&lt;br/&gt;In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Austin Murray sit down with Jordan VanName, RN, Owner of FusionIQ Nursing to talk about what separates a high-performing infusion operation from one that gets stuck in bottlenecks, delays, and compliance headaches.&lt;br/&gt;&lt;br/&gt;We cover:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Why infusion growth is accelerating and what’s driving demand&lt;/li&gt;&lt;li&gt;One of the biggest operational bottleneck in Infusion pharmacies&lt;/li&gt;&lt;li&gt;Why “a prescription is not an order” and what that means for compliance&lt;/li&gt;&lt;li&gt;What “top notch care” really looks like from first referral to post-infusion follow-up&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;And more!&lt;br/&gt;&lt;br/&gt;&lt;b&gt;More About Our Guest:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;Jordan VanName is a seasoned healthcare leader and clinical expert with nearly two decades of experience on the frontlines of patient care and specialized medical operations. As the founder of FusionIQ Nursing Solutions, Jordan leverages her extensive background to bridge the gaps&lt;br/&gt;between clinical excellence, operational efficiency, and regulatory compliance. &lt;br/&gt;&lt;br/&gt;Jordan’s career began in 2007 at UNC Chapel Hill, where she developed a foundation in complex healthcare environments. After graduating from Alamance Community College and later South University, she began her nursing practice in 2011 at the prestigious North Carolina Jaycee Burn Center.&lt;br/&gt;&lt;br/&gt;The inspiration for FusionIQ Nursing Solutions came from Jordan’s firsthand observation of a fragmented industry. Following her career into specialty pharmacy nursing agencies, she identified a critical void: many organizations lacked the cohesive clinical and operational leadership necessary to keep pace with the rapid growth of specialty pharmaceuticals.&lt;br/&gt;Driven by a mission to eliminate operational inefficiencies and improve data utilization, Jordan founded FusionIQ. Today, she consults for healthcare agencies, pharmacies, and manufacturers, helping them navigate the complexities of modern medicine through innovation and high-standard clinical leadership.&lt;br/&gt;&lt;br/&gt;Beyond her professional achievements, Jordan is a dedicated wife and a mother to three children under the age of ten. She finds balance and rejuvenation through her love for the outdoors, often spending her free time gardening or enjoying the beach with her family&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Stay connected with Jordan and FusionIQ Nursing: &lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.linkedin.com/in/jordanavanname/'&gt;Jordan&amp;apos;s LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://sites.google.com/fusioniqnursing.com/fusioniqnursingsolutions/home?authuser=0'&gt;FusionIQ Nursing Website&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/fusion-iq-nursing-solutions/'&gt;FusionIQ Nursing LinkedIn&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Stay connected with us:&lt;/b&gt; &lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.facebook.com/sykesandco '&gt;Facebook&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/OllinSykes '&gt;Twitter&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/sykes-&amp;amp;-company-p-a-?trk=tyah'&gt;LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/scottysykes/'&gt;Scotty Sykes – CPA, CFP LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/ScottySykesCPA '&gt;Scotty Sykes – CPA, CFP Twitter&lt;/a&gt;&lt;br/&gt; &lt;br/&gt;&lt;b&gt;More resources on this topic: &lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://youtu.be/3tuiiNybAV0'&gt;Podcast - Driving Independent Pharmacy Profitability in 2026&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://youtu.be/2Dkoa0T1mzM'&gt;Podcast – Opening an Infusion Pharmacy&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://youtu.be/CSLhSn9DERI'&gt;Podcast – KPIs for the Rapid Growth Pharmacy&lt;/a&gt;&lt;/p&gt;</description>

Send us Fan Mail Infusion is booming and it’s not just because of an aging population. As technology unlocks new gene therapies, autoimmune treatments, and ultra-rare specialty drugs, infusion pharmacies are being pushed to scale faster, operate tighter, and deliver a better patient experience than ever.  In this episode of The Bottom Line Pharmacy Podcast, Scotty Sykes, CPA, CFP® and Austin Murray sit down with Jordan VanName, RN, Owner of FusionIQ Nursing to talk about what separates a high...

Infusion Revolution Series | Building a Resilient Infusion Business Model with Jordan Akers VanName

<a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new">Send us Fan Mail</a><a href='https://www.sykes-cpa.com/rx-assessment-service/'>Schedule an Rx Assessment</a>With cybercriminal activity accelerating and AI making scams more sophisticated by the day, one of the greatest threats facing pharmacies is through social engineering. Not by hacking systems, but by manipulating people. In this episode, Austin Murray and Scotty Sykes are joined by Chris Sykes, IT Director at Sykes &amp; Company, to break down what social engineering really is, why pharmacies are prime targets, and how these attacks are evolving through email, phone calls, text messages, and even deep-fake technology. We cover:<ul><li>What social engineering is and how pharmacies are being targeted today</li><li>Common pharmacy-specific scams, including fake refill notices, insurance requests, and ACH change attempts</li><li>How AI and deep-fake voices are raising the stakes</li><li>Practical steps pharmacies can take to slow down, verify requests, and protect PHI</li></ul>And more! More About Our Guest: Chris Sykes is the Director of IT at Sykes &amp; Company, P.A., where he has been a key part of the team since 2006. With nearly 25 years in the IT industry, Chris combines deep technical expertise with a passion for helping both the firm and its clients become more efficient, secure, and technology-driven. Chris holds a Bachelor of Science in Business Administration with a concentration in Management Information Systems and a Master of Science in Technology Systems, both from East Carolina University. Outside of work, Chris enjoys running marathons, fishing and hunting with his boys, and spending quality time with his family at the beach. Learn more about Chris Sykes: <a href='https://www.linkedin.com/in/chrisbsykes/'>Chris Sykes LinkedIn</a> Check out all our social media: <a href='https://www.facebook.com/sykesandco%20%20'>Facebook</a><a href='https://twitter.com/OllinSykes'>Twitte</a>r<a href='https://www.linkedin.com/company/sykes-&amp;-company-p-a-?trk=tyah'>LinkedIn</a><a href='https://www.linkedin.com/in/scottysykes/'>Scotty Sykes – CPA, CFP LinkedIn</a><a href='https://twitter.com/ScottySykesCPA'>Scotty Sykes – CPA, CFP Twitter</a>More resources on this topic: <a href='https://www.sykes-cpa.com/ai-audits-advocacy-the-pharmacy-survival-guide/'>Podcast - AI, Audits, &amp; Advocacy: The Pharmacy Survival Guide with Trenton Theide</a><a href='https://youtu.be/NPqN2e-FxQo'>Podcast - Navigating Cybersecurity, NIST and HIPAA</a><a href='https://www.sykes-cpa.com/technology-security-and-your-pharmacy/'>Blog - Technology, Security and Your Pharmacy</a><a href='https://www.sykes-cpa.com/protect-you-and-your-pharmacy-the-growing-threat-of-ransomware/'>Blog - Protect You and Your Pharmacy: The Growing Threat of Ransomware</a><a href='https://www.sykes-cpa.com/backing-up-data/'>Blog - Backing Up Your Business Data</a><a href='https://www.sykes-cpa.com/avoid-hacked-emails/'>Blog - Spot a Hacked Email or Bad Website</a><a href='https://www.sykes-cpa.com/hacker-risks/'>Blog - Protect Your Pharmacy Data from Hackers</a>

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/1610128/fan_mail/new"&gt;Send us Fan Mail&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/rx-assessment-service/'&gt;&lt;b&gt;Schedule an Rx Assessment&lt;/b&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;With cybercriminal activity accelerating and AI making scams more sophisticated by the day, one of the greatest threats facing pharmacies is through social engineering. Not by hacking systems, but by manipulating people.&lt;br/&gt;&lt;br/&gt;In this episode, Austin Murray and Scotty Sykes are joined by Chris Sykes, IT Director at Sykes &amp;amp; Company, to break down what social engineering really is, why pharmacies are prime targets, and how these attacks are evolving through email, phone calls, text messages, and even deep-fake technology.&lt;br/&gt;&lt;br/&gt;We cover:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;What social engineering is and how pharmacies are being targeted today&lt;/li&gt;&lt;li&gt;Common pharmacy-specific scams, including fake refill notices, insurance requests, and ACH change attempts&lt;/li&gt;&lt;li&gt;How AI and deep-fake voices are raising the stakes&lt;/li&gt;&lt;li&gt;Practical steps pharmacies can take to slow down, verify requests, and protect PHI&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;And more!&lt;br/&gt;&lt;br/&gt;&lt;b&gt;More About Our Guest:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;Chris Sykes is the Director of IT at Sykes &amp;amp; Company, P.A., where he has been a key part of the team since 2006. &lt;br/&gt;&lt;br/&gt;With nearly 25 years in the IT industry, Chris combines deep technical expertise with a passion for helping both the firm and its clients become more efficient, secure, and technology-driven. &lt;br/&gt;&lt;br/&gt;Chris holds a Bachelor of Science in Business Administration with a concentration in Management Information Systems and a Master of Science in Technology Systems, both from East Carolina University. &lt;br/&gt;&lt;br/&gt;Outside of work, Chris enjoys running marathons, fishing and hunting with his boys, and spending quality time with his family at the beach.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Learn more about Chris Sykes:&lt;br/&gt;&lt;/b&gt;&lt;br/&gt;&lt;a href='https://www.linkedin.com/in/chrisbsykes/'&gt;Chris Sykes LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;b&gt;Check out all our social media:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.facebook.com/sykesandco%20%20'&gt;Facebook&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/OllinSykes'&gt;Twitte&lt;/a&gt;r&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/company/sykes-&amp;amp;-company-p-a-?trk=tyah'&gt;LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/scottysykes/'&gt;Scotty Sykes – CPA, CFP LinkedIn&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://twitter.com/ScottySykesCPA'&gt;Scotty Sykes – CPA, CFP Twitter&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;b&gt;More resources on this topic:&lt;/b&gt;&lt;br/&gt;&lt;br/&gt;&lt;a href='https://www.sykes-cpa.com/ai-audits-advocacy-the-pharmacy-survival-guide/'&gt;Podcast - AI, Audits, &amp;amp; Advocacy: The Pharmacy Survival Guide with Trenton Theide&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://youtu.be/NPqN2e-FxQo'&gt;Podcast - Navigating Cybersecurity, NIST and HIPAA&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/technology-security-and-your-pharmacy/'&gt;Blog - Technology, Security and Your Pharmacy&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/protect-you-and-your-pharmacy-the-growing-threat-of-ransomware/'&gt;Blog - Protect You and Your Pharmacy: The Growing Threat of Ransomware&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/backing-up-data/'&gt;Blog - Backing Up Your Business Data&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/avoid-hacked-emails/'&gt;Blog - Spot a Hacked Email or Bad Website&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.sykes-cpa.com/hacker-risks/'&gt;Blog - Protect Your Pharmacy Data from Hackers&lt;/a&gt;&lt;/p&gt;</description>

Send us Fan Mail Schedule an Rx Assessment With cybercriminal activity accelerating and AI making scams more sophisticated by the day, one of the greatest threats facing pharmacies is through social engineering. Not by hacking systems, but by manipulating people.  In this episode, Austin Murray and Scotty Sykes are joined by Chris Sykes, IT Director at Sykes &amp; Company, to break down what social engineering really is, why pharmacies are prime targets, and how these attacks are evolving thr...

Protecting Pharmacy Data in the Age of Social Engineering with Chris Sykes, IT Director, MCSA, MS

Welcome to the Bottom Line Pharmacy Podcast!&nbsp; On this show, we bring you valuable insights from pharmacists, key vendors and other innovators to bring you pharmacy CPA advice and fuel your bottom line.&nbsp; Subscribe wherever you listen to podcasts for the latest in independent pharmacy!&nbsp;

The Bottom Line Pharmacy Podcast: Sykes & Company, P.A.

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