<p><strong><em>How does active listening build a culture of trust?</em></strong></p><p><strong><em>Why is the employee experience as important as the customer experience?</em></strong></p><p></p><p>My guest on this episode is DJ Casto, CHRO, Synchrony</p><p></p><p>During our conversation, DJ and I discuss the following:</p><p></p><ul><li>How adopting an agile mindset and methodologies transformed Synchrony's approach to HR</li><li>How Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.</li><li>Why they created a frontline experience team to invest in and improve the employee journey and customer experience.</li><li>How Synchrony uses active listening to co-create the employee experience and shape the culture.</li></ul><p></p><p>Connecting with DJ:</p><p>Connect with <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/dj-casto-2ab5415/">DJ Casto</a> on LinkedIn</p><p></p><p><strong>Episode Sponsor:</strong></p><p><a target="_blank" rel="noopener noreferrer nofollow" href="https://futureofhr.com/nextgenaccelerator">Next-Gen HR Accelerator </a>- Learn more about this best-in-class leadership development program for next-gen HR leaders</p><p></p><p><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.futureofhr.com/">HR Leader’s Blueprint</a> - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.</p><p></p><p><a target="_blank" rel="noopener noreferrer nofollow" href="https://www.futureofhr.com/succession-planning-playbook">Succession Planning Playbook</a>: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.</p>