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In this engaging ASOTU CON session, Glenn Lundy interviews Kayla Kody, Vice President at Richmond Ford Auto Group, delving into the future of the automotive industry. Kayla shares insights on the importance of training and development, innovative changes in sales processes, and the impact of technology on service departments. They discuss the critical role of change management and the significance of breaking down silos within dealerships to foster a cohesive and efficient work environment.

Kayla emphasizes the necessity of recognition and appreciation within the team, sharing how their dealership has implemented systems to highlight and celebrate employee achievements. Glenn and Kayla explore the intersection of technology and human touch in the automotive industry, envisioning a future where these elements harmoniously coexist to enhance customer experience and operational efficiency. The conversation offers valuable perspectives on leadership, adaptation, and the evolving landscape of automotive retail.

0:00 Intro
1:21 Kayla emphasizes the importance of investing in training
2:47 Discussion on the future of EVs and compliance issues
3:53 Breaking down silos within dealerships to improve efficiency
5:37 Integrating new hires with comprehensive onboarding processes
7:11 Balancing technology and human interaction in sales and service
8:14 Enhancing customer experience through innovative parts and service techniques

Thanks to Effectv for making this episode of ASOTU CON Sessions possible! Learn more about Effect here: https://www.effectv.com/

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